HeiChat: ChatGPT Sales Chatbot

July 2, 2025

I am very pleased with the functionality and the way HeiChat responds to my customers. The app learns fast and gives insightful details on my products, in many languages. The correct function lets me adjust some of the response for additional clarity and the "switch to human" function in the chat app is also a cool feature. Well done!

June 30, 2025

I've tested numerous AI customer service apps, and HeiChat stands out as the most comprehensive and well-rounded solution I've found. The value for the price is unbeatable! Moreover, the support staff, especially Alex, has been invaluable and responsive in guiding me and resolving any issues. I'm delighted with the customer service. In short, if you're looking for a robust customer service solution, I highly recommend HeiChat!

June 28, 2025

Good app, highly recommended.

June 13, 2025

The app gives great value for its price, and the team keeps releasing updates that make it better every month. It answers customers with clear company details and always shows the right prices and stock levels, so our support agents save many hours each week. If you need an affordable chatbot that gets smarter over time and cuts down your support workload, Hei Chat is a smart choice.

June 8, 2025

great AI tool for my eshop..

June 4, 2025

This app has been a real savior for us. It has helped reduce customer emails by almost 50%, and it effortlessly handles both basic and advanced customer queries. Thanks to its seamless integration with Shopify, customers can easily track orders, access product information from our uploaded catalog, and get updates on store policies. We can also easily train the AI by providing information in multiple format input files. The ability to pick and choose from multiple AI platforms based on our needs is a fantastic feature. Highly recommended for all merchants especially those like us who operate with a lean team.

May 29, 2025

I've tried all the AI chatbots for Shopify, and HEIChat is by far the best! SO easy to set up. I love that I can choose Claude as my AI model as it works best for my brand. This is the second business I have that is using this on the website, and it works beautifully! And, great support. I have nothing bad to say about it at all.

May 26, 2025

I´m really happy with HeiChat. The ai interaction with my costumers is excellent, is very easy to add acurate responses to the knowledge base. The support is top notch, they helped me with the translation of the cart options and messages in spanish in very little time.

May 14, 2025

Great add on to your store, this chat will save you a lot of time to replay to all the emails you have. Fast response time from customer support. Highly recommended!

May 8, 2025

Zendesk wants $80k to do the same thing this app does at a fraction of the cost. Not to mention when compared to other AI services like Hubspot and rep.Ai we see more cohesive responses with heichat not to mention it does a great job of using all parts of the site for it's knowledge base. As of now this app is what we need and we are happy with the preliminary results.

May 8, 2025

Mycket bra kundsupport verktyg. Går att ändra mycket för att få det precis som man vill. Lätt att ställa in!

April 22, 2025

A great app with plenty of customisation available and the customer support is top notch. Particularly like the fact that it lets you know when Heichat has generated a sale! We are using it on two websites, very smooth implementation and configuration. Highly recommend!!

April 22, 2025

很智能

April 16, 2025

We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. Essentially, we have found that most of the time, we didn't even need to reach out for additional help, as the chatbot handles inquiries efficiently. We highly recommend this chatbot to anyone looking for reliable assistance with their customer communications in e-commerce. It has truly streamlined our customer service process and improved our overall efficiency.

April 14, 2025

Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.

April 7, 2025

We've been using this app for quite a while now, and it's been running smoothly from day one — we've never even needed to contact the support team because everything just works! At first, we were a bit hesitant, worried it might provide inaccurate information, but we've been pleasantly surprised by how precise and reliable it is. On the rare occasions when we did need to reach out, the team was incredibly responsive and provided immediate, effective solutions. That kind of support makes a real difference. We highly recommend this app to anyone looking for reliable assistance with their e-commerce platforms. It not only supports your operations — it practically sells on its own and helps generate real revenue.

March 31, 2025

Have been using it for two weeks and it's working so well. Highly recommended.

March 13, 2025

Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.

March 27, 2025

Updated Review: I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced. I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience. Big thanks to the team — and especially to Alex for the detailed and attentive support! Former review: Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

March 12, 2025

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.