HeiChat: ChatGPT Sales Chatbot

Nov. 14, 2025

Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would. Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions. Product search is also ok, but it is not apparent, so few customers use it. Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human. Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.

Nov. 13, 2025

App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!

Oct. 22, 2025

Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time. Looking forward to a great experience ahead using this app for us and our customers!

Oct. 20, 2025

AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver. Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy. I've already recommended the app to several people, and will continue to do so. A+.

Oct. 7, 2025

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!

Oct. 1, 2025

Best app!

Sept. 29, 2025

App is great and works as it should. It has also picked up more info than i provided and helped multiple customers. We also had a technical request for lazy load support was quick to implement this.

Oct. 7, 2025

After starting with 800 tokens, only 200 are left after 20 days.
It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning off the “Callout” should be a solution, preventing token usage for automatic Assistant pop-ups (Widget settings - then Branding Settings - turning off “Callout”). The Assistant itself is a great feature, the AI responds well made by HeiChat, but these token consumption inconsistencies are discouraging and make continued use questionable. ---------- Edit: After further communication with the HeiChat team, they clarified the token mechanism and provided a solution. I decided to switch to another chatbot that also performs very well for my store. Additionally, one small suggestion from me: it would be helpful to include a very short guide for users on how to ask questions effectively (and which types of questions to avoid) - this could improve both token efficiency and overall user experience. Thank you HeiChat Team.

Sept. 9, 2025

HeiChat has made a huge difference for our store. It’s easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service.

Sept. 7, 2025

This is a great app and time saver. Stops the abuse of spammers and also genuinely helps my customers.

Aug. 26, 2025

非常不错的插件，是我试过人工智能插件里面的最聪明的插件了，比我们公司招聘的印度客服靠谱不少！只是这个 Token 确实消耗比较快，当然带来的营业额也是比较高的,感觉比人还靠谱一点! 碰到里面的中国人客服还是比较亲切的,他也送了我一些 Token, 非常感谢!

Aug. 18, 2025

Thank you for Alex's support! Their support team is excellent, and the response efficiency is top-notch.

Aug. 18, 2025

After testing various live chat solutions on my e-commerce website, I can confidently say that I have finally found the right application: HeiChat. The integrated artificial intelligence is indeed very mature: it can accurately, contextually, and naturally respond to customer inquiries, significantly enhancing our user experience on my site. The setup process is quick and intuitive, making it easy for even those without advanced technical skills to complete. One very important advantage is that customer support is outstanding. They are always on standby, responsive, and ready to provide effective assistance when there are questions or customization needs. I highly recommend HeiChat to anyone looking for a truly AI-based, reliable, and professional customer support solution.

Aug. 12, 2025

After trying several AI chatbot platforms, we found that HeiChat truly stood out for its flexibility, reliability, and ease of use. At Melissa, we serve a unique mix of audiences—young girls, parents, and wholesale clients—so we needed a solution that could handle multiple languages, feel approachable, and still be precise and professional. HeiChat managed to tick all those boxes, and honestly, it made the whole process of customer support feel smoother and smarter from day one.

Aug. 2, 2025

July 25, 2025

I am very pleased with the functionality and the way HeiChat responds to my customers. The app learns fast and gives insightful details on my products

July 24, 2025

very good

July 24, 2025

I have been using the HeiChat app on Shopify and find it to be an exceptionally effective solution. It performs reliably, and the development team periodically rolls out new features that continually enhance its capabilities. The customer‑support team is highly responsive and resolves any issues very quickly. By automating routine inquiries, this tool significantly streamlines our customer‑service workflow. The only aspect to monitor closely is cost management, as expenses can rise rapidly when the bot’s request volume increases. Overall, this app delivers strong performance and invaluable time savings for any e‑commerce operation.

July 8, 2025

July 2, 2025

I am very pleased with the functionality and the way HeiChat responds to my customers. The app learns fast and gives insightful details on my products, in many languages. The correct function lets me adjust some of the response for additional clarity and the "switch to human" function in the chat app is also a cool feature. Well done!