HeiChat: ChatGPT Sales Chatbot

Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website. The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.

After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction. It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting. Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template. Product discovery is visual and fast. Recommendations feel native to the shopping flow, not like a support popup. Built-in Quiz sealed the deal. I was shopping for a standalone quiz app ($30–$100+/mo) when I found HeiChat's quiz builder. It's polished, AI-driven, supports a dedicated storefront landing page, and interprets answers semantically — not just keyword matching. It killed my need for a separate subscription. At this price, that alone justifies the cost. Everything is cohesive. Knowledge retrieval, product discovery, quiz, human handoff, intake, search, video — not a bloated feature stack, but an integrated system that stays lightweight. Support is fast and real. No canned replies. Actual improvements shipped based on user feedback. Bottom line: The only Shopify chatbot I trust in front of customers. Toss in the quiz tool, and there's no real competitor. Best in class.

HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.

Wir sind mit der App super zufrieden. Sie ist sehr individuell. Und erleichtert uns den Kundenservice extrem.

HeiChat is so good. It is cleverer than we expected, since it has AI from many leading APIs. Moreover, its helpdesk is so supportive. We plan to use it more and more in the next phase.

This app is far from being a serious solution for e-commerce. * The setup is confusing and wastes a lot of time * The chatbot gives weak and sometimes irrelevant answers * Performance is unstable and unreliable * The overall system feels unfinished and unpolished * It does not deliver real value for sales or customer support Honestly, it feels like a basic prototype rather than a professional tool. Using it in a real store can actually hurt customer experience instead of improving it. There are much better, more stable, and more advanced alternatives available. Not recommended at all.

HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers. None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction. HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant babysitting. When accuracy matters, this is the tool you need. HeiChat is the only app I’ve found that understands not every business needs the same kind of chat. It gives you different ways to approach it, and real control over how it behaves. It adapts to your business, not the other way around. Product discovery is where it really shines. It’s fast, visual, and feels like part of the shopping experience instead of a separate tool. Model choice is another major advantage. Being able to match the model to your use case makes a huge difference, as other reviewers have noted. The team is highly responsive and actively improving the product in meaningful ways. There’s real depth here. Product discovery, retrieval that actually works, learning over time, clean handoff to a human, strong search, intake, even video. It’s not a collection of features, it’s a cohesive system. Everything feels intentional. It adds real value without getting in the way, and it runs light with no bloat. Best in class.

Estamos muito felizes com o APP e com o suporte. Recomendamos a todos, com certeza.

We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.

Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would. Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions. Product search is also ok, but it is not apparent, so few customers use it. Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human. Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.

App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!

Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time. Looking forward to a great experience ahead using this app for us and our customers!

AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver. Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy. I've already recommended the app to several people, and will continue to do so. A+.

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!

Best app!

App is great and works as it should. It has also picked up more info than i provided and helped multiple customers. We also had a technical request for lazy load support was quick to implement this.

After starting with 800 tokens, only 200 are left after 20 days.
It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning off the “Callout” should be a solution, preventing token usage for automatic Assistant pop-ups (Widget settings - then Branding Settings - turning off “Callout”). The Assistant itself is a great feature, the AI responds well made by HeiChat, but these token consumption inconsistencies are discouraging and make continued use questionable. ---------- Edit: After further communication with the HeiChat team, they clarified the token mechanism and provided a solution. I decided to switch to another chatbot that also performs very well for my store. Additionally, one small suggestion from me: it would be helpful to include a very short guide for users on how to ask questions effectively (and which types of questions to avoid) - this could improve both token efficiency and overall user experience. Thank you HeiChat Team.

HeiChat has been a fantastic addition to my store! It’s super easy to install and integrates seamlessly with Shopify. The chat features make it simple to connect with customers in real time, which has definitely improved engagement and sales, Also love the mobile app wich lets you talk with customers from anywhere