HeiChat: ChatGPT Sales Chatbot

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.

This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.

Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!

This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.

An outstandingly efficient and enjoyable service! HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results! What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve. A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions. This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.

Me ayuda a tener mas automaizadas las conversaciones y rapidas

I have tried other Chatbot app (also powered by ChatGPT 4) for some time. Was not very happy about the old chatbot app, so I decided to switch to HeiChat. Good thing about HeiChat is that they have 3-day free trial. Therefore, I can tried to play around. The setup is easy. I was also quite happy about the way HeiChat is presented in the website. I've just used this app for less than 2 weeks, but quite satisfied with the answers and tones the chatbot provided. Support Dave is very helpful too. I will continue to use this app, and recommend to anyone who is seeking for AI-powered bot.

We deal directly with the owner, who listens carefully to customer concerns. The only issue for now is that the app is currently only functional in our primary market – it’s not yet available in other markets (countries). We're hopeful this can be addressed by February/March 2025. For this reason, we're giving a provisional 4-star rating, which we’ll gladly adjust once the expansion is in place.

Highly recommend HeyChat! Amazing customer support and agility for our needs!

This AI-powered bot has exceeded my expectations for customer support. It learns quickly, making setup straightforward and efficient. Even with limited response time, the bot ensures every customer interaction is thorough and satisfying. Security is reliable, backed by AWS, which adds peace of mind. Special thanks to Support Dave for his quick, professional, and friendly assistance. His help made the experience even better. Highly recommended for anyone seeking a smart and secure customer support solution!

We can only highly recommend HeiChat, we have been working wit HeiChat since june 2024 and it has really helped our customer service. Easy to install.

Llevo poco tiempo usando la app pero muy contento sobre todo con el servicio de atención al cliente.

I cant say how incredly good this app is! The bot is up to speed in seconds, the feedback fuctionality is soooo clever and it makes SUCH a great job as a customer helper! Love it!

I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand.

This is a great app, I like that there are options for different LLMs available for various amounts of tokens. Great customizations as well. I believe this is the only GPT -4-backed application for free.

Very happy with this app so far!

very good app

Great App for shopify. Easy to install and work with. We can only highly recommend Heichat, it has really helped our customer service.

This is a very convenient AI chatbot that I have installed in all three of my stores. Currently, in the first month, it has already processed a significant number of messages. I only need to check conversations with tickets or additional tags occasionally. Their correction feature is also very useful, and the AI learns quickly.

App was great to start with, but then it just forgot everything it learned and became abosolutely USELESS. Wrote customer service twice, NO ANSWER.. not great