HeiChat: ChatGPT Sales Chatbot

June 21, 2023

I was drowning in customer messages, most just quick questions. I needed to automate responses to regain my time and sanity. This app delivered.A customer recently asked about shipping rates, the bot provided details immediately. "Thanks, that's all I needed!" they replied. Before, that exchange would've taken 15 minutes of back-and-forth. Now the AI handles all such brief queries - over 100 daily. No more wasted hours on unimportant messages.

June 17, 2023

My friend told me about this app. So I decided to give it a try. I was quite impressed with its ability to automatically learn my store policies and recommend products .However,this app only supported learning and recommending from 500 products within my store, while my store carries a whopping 10,000 items, I reached out to the developer via email to inquire if there was a way to increase the number of products supported. To my surprise, they were very responsive and accommodating. Without increasing the price, they updated the app to support recommending all 10,000 items in my store!

May 30, 2023

this app is a must-have app for any Shopify store owner. Since installing it, I have seen a significant reduction in customer inquiries, as the bot is able to quickly and accurately answer any questions. It has been a real time-saver and has allowed me to focus on other areas of my business.

May 25, 2023

Unfortunately, could not get passed setup. Program could never finish loading its Basic Setup Menu and Membership Menu for setting up. Also the few changes that I was able to make with the other menus that it has, they did not save my modifications. They need to debug their setup program. Also it would be good to see how the chatbot works before installing to your main theme.

May 10, 2023

I was skeptical about using a chatbot for my customer service needs, but this app has exceeded my expectations. It is easy to install and has seamlessly integrated with my store. Customers love the convenience of being able to chat with the bot and get their questions answered in real-time. I highly recommend this app to anyone looking to improve their customer service.

May 31, 2023

My first impressions (and review) were very negative, however for the last month the App improved significantly and now is much more useful. The Chatbot is now able to "learn" the shop policies and to give relevant answers to questions regarding shipping and return conditions etc. Also the product recommendations improved a lot. The support team is very responsive and open for feedback. So, to summarise: not yet perfect, but very promising and actually helpful AI Customer service.