Chatty AI Chatbot & Live Chat
Sell more: AI chatbot, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,760
chart
#316
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
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Less than a day
33%
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Less than a month
31%
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Less than a year
22%
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More than a year
1%
Reviews Summary
Chatty is highly praised for its powerful AI that significantly reduces the workload of customer support teams. Users appreciate the app's ease of installation, seamless synchronization with Shopify stores, and the ability to provide precise and effective responses to customer inquiries. The AI engages with customers in a friendly and proactive manner, while also being sales-oriented by offering product links, images, and integrating the shopping cart into conversations. Users also highlight the fast and professional support team behind Chatty, with specific mentions of helpful agents like Hana, Hazel, Andy, and others. However, there are some concerns raised about UI confusion, pricing discrepancies, and issues with URL modifications in automated responses.
Highlights
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March 2, 2026
Ich bin absolut begeistert von Chatty! Die App ist sehr intuitiv aufgebaut und perfekt für einen wachsenden Onlineshop. Besonders hervorheben möchte ich Hana – sie ist unglaublich hilfsbereit, geduldig und erklärt alles verständlich, auch bei technischen Fragen. Als Solo-Shop-Betreiberin ist es für mich extrem wichtig, schnellen und kompetenten Support zu haben – und genau das bekommt man hier. Dank Hana konnte ich meinen Chatbot professionell einrichten und optimal an meinen Shop anpassen. Klare Empfehlung für alle, die ihren Kundenservice auf das nächste Level bringen möchten
March 2, 2026
Hana was very helpful and quick to respond. Excellent support experience — thank you!
Feb. 27, 2026
We were looking for an app that would significantly reduce the workload of our customer support team – and with Chatty, we have found the perfect solution. The installation process was incredibly simple and straightforward. The setup and data synchronization with our Shopify store worked flawlessly from the very beginning. Within a short time, everything was running smoothly. Thanks to the powerful AI, Chatty is now able to respond precisely and effectively to our customers’ questions and issues, which has massively reduced the workload of our support team. The AI understands customer concerns very well and provides helpful, accurate answers. Chatty communicates in a very friendly and proactive way and engages with customers in a natural, supportive manner. At the same time, it is highly sales-oriented: it provides direct product links, displays product images, and even integrates the shopping cart seamlessly into the conversation. It also highlights savings opportunities, clearly presents product details, and explains available options perfectly. Another big advantage is the fast and highly professional support team behind Chatty. They helped us implement shop- and product-specific responses tailored exactly to our needs. We truly can’t imagine running our store without Chatty anymore and highly recommend this app to anyone looking to elevate their customer support. It’s a truly outstanding virtual customer service employee!
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