Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,632
chart
#362
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
34%
-
Less than a month
31%
-
Less than a year
20%
-
More than a year
1%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, highlighting the excellent customer support provided by team members like Hana, Sonny, Audrey, and others. Customers appreciate the quick responses, helpful assistance, and professionalism of the support team. The app itself is praised for being user-friendly, easy to set up, and offering valuable features like AI chatbots and customizable FAQ sections. However, there are a few negative reviews mentioning performance issues, including website slowdowns and bugs that affected user experience. These issues need to be addressed for the app to be more reliable and efficient for all users.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Hana and Megan were super helpful with the onboarding process and training the AI, still currently testing it
Dec. 3, 2025
Instantaneous support. Wow! Fixed issue in a nano second. Thank you so much!
Dec. 1, 2025
I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!
Dec. 1, 2025
Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.
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