Chatty: Live chat Helpdesk FAQ
Chatty: Live chat & customer support solution for Shopify
Rating
5.0
feedback
2,171
chart
#463
All reviews
Rating Breakdown
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Nov. 6, 2024
Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app. Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!
Oct. 8, 2024
By the moment we are so happy with the app and with the support, specialy with abby
Sept. 20, 2024
Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.
Sept. 11, 2024
Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.
Sept. 9, 2024
Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions! Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!
Aug. 28, 2024
Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!
Aug. 28, 2024
Tiana is so helpful and assist immediately for every questions i asked. So far, the app is good to use.
Aug. 26, 2024
A rather intuitive and well-designed application, with responsive and friendly customer service (thanks Hana!). The chat functions are very interesting, and the FAQs are easy to build and integrate into our store. A few technical instabilities were quickly corrected by the teams, and the features planned in their roadmaps are very appealing. We'd like to see even more customization possibilities, but the result is already very cool.
Aug. 25, 2024
The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!
Aug. 12, 2024
Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.
Aug. 5, 2024
Some small issues in the beginning, but the team was helpful and sorted them out quickly. I got help from Audry, Maison, Tracey and Pamela.
July 30, 2024
Hi, I'm finding the app quite convenient to set up on my website but will know for sure once my website is live. Hana has been very helpful in solving my queries.
July 26, 2024
Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.
July 23, 2024
We've been using Chatty for a little while, the interfaces look professional, and the plugin is easy to work with. Encountered a few small issues during set-up, which were quickly solved by their live chat team, in particular Audrey and Nikita. Would recommend Chatty for proper FAQ and contact info to your customers.