All reviews

Rating Breakdown

  • 5
    93% (1,520 ratings)
  • 4
    3% (43 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    0% (8 ratings)

Reviews with Text

  • 96% (1,521)
Review RSS Feed Review RSS Feed

4 / 5 Share

Dec. 1, 2025

werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.

Using app

3 months

Total reviews

4

Average rating

4.0

4 / 5 Share

Nov. 28, 2025

There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.

Using app

2 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Nov. 6, 2025

Toller Chatbot! Funktioiert gut und ist trainierbar. Auch der Support ist gut. Besonders die Mitarbeiterin Hana hat mir gut geholfen. Sehr zu empfehlen.

Using app

About 2 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 1, 2025

Using app

9 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, Thank you for taking your time to leave the review. We noticed that there was no feedback included with the rating, and we truly value every bit of feedback so we can continue to improve our service. From our records, the last issue you reported to our team was successfully resolved. We’d love to know if there are any new concerns or if something hasn’t been working as expected since then. Your insight would be extremely helpful for us to understand the situation and support you better. Could you kindly share a few details about what prompted your rating? Even a short reply would help us investigate and take the right action to make things right for you. Thank you for your time and for being a valued user of Chatty. We look forward to hearing from you and assisting further if needed. Best regards, Chatty Support Team

4 / 5 Share

Sept. 22, 2025

the staff was very supportive! i wanted to use custom css to change the look of the button and hana was very helpful. would recommend

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

Aug. 21, 2025

Support for this app is the best, instant reply and attentive to all your needs. Hana helped me get my FAQ page up and running and supported me throughout the process. Would highly recommend for anyone looking for a simple and easy to add FAQ.

Using app

11 months

Total reviews

5

Average rating

4.6

4 / 5 Share

July 29, 2025

Thank you very much to Sonny for his help and guidance, which has made running my store much easier.

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 10, 2025

Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.

Store

H&T

Using app

--

Total reviews

1

Average rating

4.0

4 / 5 Share

April 10, 2025

We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.

Using app

6 months

Total reviews

5

Average rating

4.6

4 / 5 Share

April 6, 2025

Great customer support from Abby.

Using app

2 months

Total reviews

8

Average rating

4.9

4 / 5 Share

March 31, 2025

Good app with all the features I need. Hana was very helpful

Using app

About 1 hour

Total reviews

2

Average rating

4.5

4 / 5 Share

March 18, 2025

still testing but the support has been amazin

Store

Yebo

Using app

About 2 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 21, 2025

Thanks Abby from avada she help me to customize widget. :D

Using app

10 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 19, 2025

Using app

4 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 18, 2025

Hana has given the explaination for my questions

Using app

2 days

Total reviews

2

Average rating

4.0

4 / 5 Share

Nov. 6, 2024

Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app. Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!

Using app

17 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 4, 2024

Many thanks to Damian and Andrew, very quick service and very patient

Store

SuperEQ

Using app

18 days

Total reviews

4

Average rating

3.8

4 / 5 Share

Oct. 20, 2024

Hana thank you - quick and fast support!

Using app

19 days

Total reviews

19

Average rating

3.1

4 / 5 Share

Oct. 16, 2024

Très bonne application gratuite, Merci à Emily pour son aide !

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 8, 2024

By the moment we are so happy with the app and with the support, specialy with abby

Store

Alhamas

Using app

3 months

Total reviews

2

Average rating

4.0