Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,786
chart
#428
All reviews
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May 13, 2026
Good chatbot and does the job. Some issues but costumer service is very friendly
April 15, 2026
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
Feb. 10, 2026
There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!
Feb. 3, 2026
Although we've only recently implemented it, Chatty's AI assistant is exceptionally advanced. It understands our brand's complex sizing and can automatically recommend options to customers. Additionally, Andy and Hazel from support responded quickly and resolved my issues immediately. Thank you so much!
Feb. 19, 2026
We've been using the app for a little while now and it has been relatively easy to use and the customer service is quick, very helpful, and friendly. Hana, has been especially helpful in working through an issue we had with the service. She was prompt and stayed with me until it was resolved.
Dec. 1, 2025
werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.
Nov. 28, 2025
There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.
Nov. 6, 2025
Toller Chatbot! Funktioiert gut und ist trainierbar. Auch der Support ist gut. Besonders die Mitarbeiterin Hana hat mir gut geholfen. Sehr zu empfehlen.
Oct. 1, 2025
Hi there, Thank you for taking your time to leave the review. We noticed that there was no feedback included with the rating, and we truly value every bit of feedback so we can continue to improve our service. From our records, the last issue you reported to our team was successfully resolved. We’d love to know if there are any new concerns or if something hasn’t been working as expected since then. Your insight would be extremely helpful for us to understand the situation and support you better. Could you kindly share a few details about what prompted your rating? Even a short reply would help us investigate and take the right action to make things right for you. Thank you for your time and for being a valued user of Chatty. We look forward to hearing from you and assisting further if needed. Best regards, Chatty Support Team
Sept. 22, 2025
the staff was very supportive! i wanted to use custom css to change the look of the button and hana was very helpful. would recommend
Sept. 25, 2025
Support for this app is great, instant reply and attentive to all your needs. Jasmine helped me fix some issues I was having and provided solutions and answers effeciently! thank you.
Aug. 20, 2025
Excelente, todo bien, a pesar de que tuvimos algunos problemas técnicos al principio, todo el equipo estuvo trabajando para solucionarlo, creo que queda muy poco para que este al 100%, por ahora dejo 4 estrellas por que me falta que una tremenda herramienta como ésta esté al 100%. Gracias Liz y gracias a todos por buenos avances.
July 29, 2025
Thank you very much to Sonny for his help and guidance, which has made running my store much easier.
July 17, 2025
July 10, 2025
Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.
April 10, 2025
We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.