All reviews

Rating Breakdown

  • 5
    96% (1,708 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,711)
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5 / 5 Share

May 29, 2026

Hazel always helps me so good with problems!

Store

Mauré

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2026

Really helpful support, Linda helped us through all out issues, onboarding call was extremely useful. Looking forward to putting the chatbot to use.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

May 27, 2026

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2026

The customer support has been great, being both quick to respond and to resolve any issue we have run into.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 26, 2026

Wonderful plugin, but even better customer service. Linda and Hazel were quick to respond and very effective in solving the issues I encountered. Thank you both for your patience and professionalism.

Using app

3 months

Total reviews

6

Average rating

4.8

5 / 5 Share

May 26, 2026

Goede AI functie en klantenservice altijd via chat te bereiken. Bedankt Linda !

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2026

This is the first app I looked into, and I can say it offers so many features which I was not expecting. What makes it better, and I think this is most important is the customer service. The team is available 24/7 and they go above and beyond even helping if you have difficulties in any areas. Overall the features are easy to navigate, and I like the fact you are able to style the chat the way you want. I would recommend to others, it is a 10/10 for me!!!

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 25, 2026

Thanks Linda for you invaluable help!!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2026

客户服务很棒

Store

Dweva

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2026

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2026

I recently started using Chatty for my Shopify store and the experience has been excellent from the start. Their support team was quick to respond to every question I had during setup, and they didn't just point me in the right direction — they walked me through everything step by step. When I was still having trouble with a particular issue, they went above and beyond and offered to jump in and handle it directly. That level of hands-on support is rare and genuinely made a difference. Highly recommend Chatty to any Shopify store owner looking for a reliable chat solution with a support team that actually shows up.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2026

This app is handy and all of the agents were super responsive.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2026

Hazel was excellent to work with and had very good judgment. Very helpful

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2026

Store

Vettsy

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2026

Using app

9 months

Total reviews

4

Average rating

4.8

5 / 5 Share

May 20, 2026

Great support and a very helpful team! The Chatty support team responded quickly, understood the issue, and provided helpful guidance. We really appreciate the professional and friendly assistance. It’s great to work with a support team that takes feedback seriously and helps find practical solutions.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 20, 2026

Very quick replies and helpful, really pros

Store

Koucles

Using app

2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

May 19, 2026

The Chatty AI assistant is great, and the customer service from Jade was excellent. The optimisations she helped implement have greatly improved the responses delivered to customers. Highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2026

Andy was very helpful and understood all my questions very fast response

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2026

Very easy to use and awesome customer service assisted by Hazel.

Using app

6 months

Total reviews

1

Average rating

5.0