Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,634
chart
#362
All reviews
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Aug. 11, 2025
The settings are very user-friendly and meet user needs. The customer service responds promptly and helps merchants solve problems during use.
Aug. 10, 2025
Aug. 9, 2025
I had an issue setting up the app and reached out for help. Audrey was very kind, communicative, and patient in helping me fix the issue. Highly recommended!
Aug. 7, 2025
Tried several chatbox, Chatty is smarter. You do not have to set up much to have a satisfied result. Have a few questions and their staff Audrey replied quickly.
Aug. 6, 2025
This is a very powerful and feature-rich app for chat and LINE marketing. Because it has so many functions, the initial setup can feel a bit complex. However, this is where their support team truly shines. I had a long and detailed setup process, and later a specific technical issue with CSS customization for the chat icon. The support team, were incredibly patient, professional, and helpful throughout the entire journey. They not only answered all my questions but also proactively helped configure settings and solve the problem for me. If you are looking for a powerful chat app, Chatty is a great choice. If you value excellent customer support that will guide you every step of the way, then this app is a must-have. Highly recommended!
Aug. 6, 2025
Hana was amazing! Answered all of my questions promptly and solved my issue in just minutes. Highly recommend for fast and incredible customer service.
Aug. 5, 2025
I was not able to use the app due to the complex nature of what my store requires. However, the support staff did everything the could to accommodate me and my business. We tried all kinds of things to try and get it to work, but in the end the AI is not as complex as I would have needed. Thanks for all your help!
Thank you so much for your kind review! We truly appreciate you giving Chatty a try, and we’re glad our support team could be there for you throughout the process. While we regret that the AI couldn’t fully meet the complexity your store requires at this time, your feedback is extremely valuable and helps us improve. Wishing you all the best with your business, and if there’s ever anything we can support you with in the future, we’d be happy to help!
Aug. 5, 2025
Chatty is a fantastic AI-powered chat support app — super intuitive and truly helpful for managing customer conversations. What makes it even better is the incredible support team behind it. They’re responsive, knowledgeable, and genuinely care about helping you succeed. Highly recommend!
Aug. 4, 2025
Hana was great! Really helped me set-up the app and get everything functioning perfectly. Highly recommend!
Aug. 4, 2025
Love using Chatty! The app runs super smooth and we hardly ever have to touch it. When we do need help, Hana from support is always quick, friendly, and super helpful. Totally recommend if you want an easy, reliable chat app with great support!
July 31, 2025
Excellent Support. Hana was able to resolve our caching issues immediately.
July 30, 2025
I had a wonderful experience with the Chatty AI chatbot support team. The service was efficient, friendly, and incredibly helpful. A special thank you to Jade and Alyssa - both were exceptionally kind, patient, and knowledgeable. They made the whole process smooth and stress-free. Truly top-notch support!
July 28, 2025
I just started building my brand and Chatty has made life so much easier :) I appreciate the quick fast-action no BS attitude and approach to finding a resolution that each agent I've encountered has. Top of the line customer service! I love everything about this application and I know that my clients and customers will appreciate the ease of use of their software as well. It's super user friendly (on both sides) and it provides my consumers with fast answers and us with reduced help tickets. Very satisfied customer :)
July 28, 2025
I really like the app, especially their support team. Jade assisted me, and she was incredibly fast with her responses, as well as being super engaging and helpful.
July 27, 2025
My philosophy has always been that customer service is ALWAYS part of the product. Things happen and how they're handled means a smooth solution and trust or gnashing of teeth and uncertainty. I chose Chatty for its comprehensive offering with FAQ and a bot 'learning' from FAQ's, product data and custom information. How cool is that? And I love the idea of being live when available and the Chat bot to be available other times to provide functional responses that we can follow up on. I have also been with AVADA on our main site for over ten years and know their customer service is second to none. This proved true once again when I couldn't complete the Chatty setup for some reason. Help was available immediately. First with Sonny and then when he went off shift, Audrey came on and was super helpful and got me up and running in minutes. I love the fact that I could match Chatty to my brand colours and it looks terrific. I'm still working on completing my FAQs and, as Audrey explained I can import them all at once. Audrey provided comprehensive screenshots and, when needed, went on the site as collaborator to fix the internal glitch. Well designed apps like this with superlative customer service like AVADA give entrepreneurs like me a brilliant leg up in our own customer experience. That's what success is all about. Right? Thanks! Marilyn