Chatty AI Chatbot & Live Chat
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Good experience with Chatty, thank you Sonny for your help ! It's a magical application !
Ai Chatty has been an absolute game-changer for our customer service. The AI has helped us answer so many customer questions regarding fragrances, especially when we're too busy to respond right away. It's truly a lifesaver. Their customer care is amazing, too. They really take their time to help with any questions we have. Alyssa has been incredible, helping us set everything up correctly and making the entire process seamless. Highly recommend!
there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.
Update 22/8: Hi again, Thank you so much for updating your review. We’re glad to hear our support team was able to help resolve the issue. We completely understand your concern, and our team is continuously working to improve stability so similar issues won’t happen again. Please don’t hesitate to reach out if you ever need further assistance — we’re always here to help. Best regards, Chatty Support Team _________________________________ Hi there, Thank you for letting us know about the issue with the Chatty app not opening on your store. We completely understand how inconvenient this can be and want to ensure you’re able to continue using the app smoothly. From our side, there are usually two possible causes for this situation: 1. Access from China If you are accessing the app from China, certain network restrictions may block the app from loading. In this case, please try connecting via a VPN and then reopening the app. 2. App requires an update after new features were released We recently released new features that require additional permissions to function correctly. Occasionally, due to an issue on Shopify’s side, the message to update these permissions does not display right away, which can result in a blank screen. To resolve this: - Please clear your browser cache and reload the app page a few times until you see the update message, as shown in this screenshot: https://prnt.sc/HdopDd-s7-gH. - You may also try opening the app directly from Shopify admin > Settings > Apps and sales channels: https://prnt.sc/Cm2pj4YUFkug. Once updated, the app should be accessible again. To make sure you receive direct assistance, our support team has also reached out to you via the email address you provided. We’ll be happy to guide you step by step until this is fully resolved. Thank you again for bringing this to our attention. We’re committed to resolving the issue quickly so you can continue enjoying all the features of Chatty. Best regards, Chatty Support Team
Amazing app! Customer Service is amazing. I have a background in AI, but this definitely makes things easier for even beginners.
This platform perfectly complements the features that Shopify’s official inbox cannot provide. It’s truly outstanding. The chat functionality is excellent, enabling centralized management of the entire customer support process—from assigning support team members to handling FAQs. Whenever I run into issues, Hana from the support team is always quick, kind, and extremely helpful. If you are looking for a user-friendly and reliable chat app with solid support, I highly recommend it!
Hana did excellent service. Very helpful.
The AI customer service function is very convenient, supports online FAQs compilation, supports chat data tracking, and the online customer service is very good and can solve our problems at any time. Thank you very much！
I never had such great customer service. HANA IS AMAZING!
Highly recommend! I am new to the app, and so far the setup has been straightforward and easy to use. The customer support team has been amazing: responses are quick, Jade and Alicia were especially helpful in answering all of my questions. They’re not only knowledgeable but also genuinely friendly, which makes such a difference. I am looking forward to exploring more of the features.
hana was super helpfuly in helping with my query.
I’ve had a great experience with the Chatty app and its support team. The features are intuitive and really help improve communication with customers. I especially want to thank Hana for the quick, professional, and friendly support. She made the whole process smooth and easy. Highly recommended!
Customer support is approachable and responded quickly to the question, Hana guided me through the steps for setting and it works.
Hana was a great help. She was able to help me get the app working in no time. She was really quick. I couldn't figure out what I was missing. She was able to get figure that out and give me guidance on how to improve thing. Thank you Hana. Hopefully, when can work together again.
The settings are very user-friendly and meet user needs. The customer service responds promptly and helps merchants solve problems during use.
Tried several chatbox, Chatty is smarter. You do not have to set up much to have a satisfied result. Have a few questions and their staff Audrey replied quickly.
This is a very powerful and feature-rich app for chat and LINE marketing. Because it has so many functions, the initial setup can feel a bit complex. However, this is where their support team truly shines. I had a long and detailed setup process, and later a specific technical issue with CSS customization for the chat icon. The support team, were incredibly patient, professional, and helpful throughout the entire journey. They not only answered all my questions but also proactively helped configure settings and solve the problem for me. If you are looking for a powerful chat app, Chatty is a great choice. If you value excellent customer support that will guide you every step of the way, then this app is a must-have. Highly recommended!
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