All reviews

Rating Breakdown

  • 5
    96% (1,708 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,711)
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4 / 5 Share

March 25, 2024

Le service client est super réactif ! Problème résolu en moins de 10 minutes. Les premiers pas sur cette application se passent bien.

Store

ancree

Using app

About 3 hours

Total reviews

1

Average rating

4.0

4 / 5 Share

March 11, 2024

Hana is always quick to answer and really great help. Great support

Store

Steriin

Using app

23 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 25, 2024

jasmine and maison helped quite promptly with our doubts and queries

Using app

About 2 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

Jan. 19, 2024

Great app, great customer service, and it's Free. It's mostly a FAQ app though, as there isn't any chat integration. It just redirects to your what's app or messenger open's email app.

Using app

1 day

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 26, 2023

So far the support has been amazing from the team. They respond very quickly and efficiently. Thank you to Hana for her help with a page issue. :) It would be great if there was a feature to customise the URL and more styling options. Everything else works amazing :)

Store

SkynCap

Using app

2 days

Total reviews

6

Average rating

4.7

4 / 5 Share

Sept. 1, 2023

Great free app! There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away. Much appreciated!

Using app

About 3 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 26, 2023

Good app to start an interactive FAQ page and chat. Jasmine helped me to upgrade to unlimited questions and extra icons. Very easy to work with.

Using app

About 2 hours

Total reviews

3

Average rating

4.3

4 / 5 Share

July 10, 2023

This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you

Store

The Sea Moss Boss

Using app

About 2 months

4 / 5 Share

May 26, 2023

Feedback is quick and patient. Regretly, The APP don't support chat with the customer directly. Other function is perfect, I love it.

Using app

1 day

Total reviews

3

Average rating

4.7

4 / 5 Share

May 3, 2023

So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!

Using app

4 days

Total reviews

4

Average rating

4.8

4 / 5 Share

May 2, 2023

I think this FAQ App is wonderful and the Avada team is pleasure to work with especially Esther she is a great help

Store

F2FBox

Using app

25 minutes

Total reviews

1

Average rating

4.0

4 / 5 Share

March 3, 2023

Belle application. Le service client est bon, Hana fait parti de l'une d'elles, réponses rapides. Cependant, l'application ne prend pas en compte un chat intégré, j'aurais aimé que ce soit le cas.

Store

SoftGun

Using app

About 1 hour

Total reviews

7

Average rating

4.9

4 / 5 Share

Feb. 11, 2023

Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor. Great support from Emily! Thanks for your help!!

Using app

About 3 hours

Total reviews

16

Average rating

4.4

4 / 5 Share

Sept. 29, 2022

Esta muy bien la sección de preguntas frecuentes. El widget del chat, no tiene mucha customización, por lo que ese no lo estoy utilizando

Using app

About 1 hour

Total reviews

6

Average rating

4.8