Chatty: Live chat Helpdesk FAQ
Chatty: Live chat & customer support solution for Shopify
Rating
5.0
feedback
2,170
chart
#463
All reviews
Rating Breakdown
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Nov. 5, 2024
Really nice app and great (fast and accurate) support! Big thank you to Jasmine and Raymon for the support. Also great app for shopify when you need several languages.
Nov. 3, 2024
Took me 10 min to set it up easy peasy, tried it, and decided to upgrade to paid plan immediately because 1. it's very user and admin friendly; 2. the functions are very helpful for me to stay in touch with potential customers; 3. great customer service from Audrey and Toby. Highly recommend for anyone who wants a easy-to-set-up yet extremely powerful and functional live chat app!
Nov. 2, 2024
Hana was incredibly helpful with my query about the Chatty app on Shopify! She quickly provided detailed information and went above and beyond to ensure I had everything I needed. Her professionalism and friendly support made all the difference. Thank you, Hana!
Nov. 2, 2024
Hana was the best assistance I got, quick and effective support. Really recommended.
Oct. 31, 2024
I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.
Oct. 31, 2024
A big shout out to Emily & the rest of the customer service team for going above and beyond and always helping me. I am un-experienced with coding and this is something they were happy to help me with. Highly recommend!
Oct. 30, 2024
Great service! Easy to use! Customer service is exceptional! Hana is attentive and here to help! She is such a fast replier and understands everything I want for my FAQ page. She goes above and beyond to help fix certain problems for me! Highly Recommend the app!
Store
My Store
Using app
6 days
Oct. 30, 2024
great customer service. specially Emily helped me a lot getting familiar with the app. great app, recommended!
Oct. 29, 2024
Amazing support Hana helped me throught the process of some issues i had she was calm, clear and supportive with me i'm very gratefil with her and her support 100/10
Oct. 29, 2024
Audrey and Raymond were great! They really help me for all the things and was very responsive. Really appreciate!! Great customer service. 5 stars*****
Oct. 28, 2024
Today marks my first day using this app, and I’m already impressed! The live chat feature is fantastic for providing instant customer support, making it easier to engage visitors and encourage sales. Setting up the FAQs hub was a breeze, and it’s great for helping customers find answers on their own without waiting for a response. The chat widget customization is straightforward, letting me match it to my brand in just a few clicks. I’ve also tried the order tracking feature, which seems really convenient for letting customers check their order status on the go. I have to mention the outstanding customer support I’ve received so far. Hana and Damian have been incredibly helpful, guiding me through the setup process and answering all my questions promptly. Their support has made my first day using the app a great experience. So far, I’m really pleased with the app and look forward to seeing how it continues to improve my store’s customer service!
Oct. 28, 2024
I had an excellent experience with Sonny from the Chatty app support team! He was incredibly responsive and quickly helped me understand how the app works. Sonny provided clear, step-by-step instructions with helpful screenshots and arrows, making everything super easy to follow. His explanations were concise yet thorough, and I felt fully supported throughout. Fantastic service—thank you, Sonny!