Chatty AI Chatbot & Live Chat
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Setting up a new app can be overwhelmed but Andy (real human) from the Chatty AI support is very helpful. The app is modern and easy to use. I definitely recommend!
I've had a great experience with the Avada Chat app. It's packed with features and offers everything I need to provide excellent customer support. The app is intuitive, powerful, and very complete. A special thanks to Hana and her colleagues for their outstanding support. They were patient, knowledgeable, and helped me configure the app exactly the way I wanted. Their assistance made the whole setup process smooth and stress-free. Highly recommended!
Thank you so much for the kind words! We're thrilled Chatty has everything you need to deliver great customer support, and that the app feels intuitive and complete for your workflow. We'll be sure to pass this along to Hana and the team; patient, knowledgeable setup help is exactly what we aim for. Thanks for the recommendation, and welcome to the Chatty family!
Linda and Hazel were great very helpful
Hazel was amazing! Super helpful and got it done!
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this patient, knowledgeable, and genuinely committed to helping. The app itself is great, but the customer service is what really sets it apart. Highly recommend Chatty to anyone looking for a live chat solution for their Shopify store!
Thank you for sharing this! We're so glad the support team stayed with you through the entire setup and made sure everything was working before signing off; that kind of hands-on help is exactly what we want every merchant to experience. Thanks so much for the kind words about the app too. If any questions come up down the road, we're always just a chat away!
Un placer contar con la ayuda de Linda. Empática y atenta.
Terrific support. Solid response time and information. Super helpful and kind. Keep up the super great work!
This app is a great asset to get more personnally to the customers. And great support too!
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
great service and app henzel is the best
Una atención a clientes de primera ( Andy eres genial). Lo primero que debes saber estan hay para ti, lo demas es lo mejor que le puede pasar a tu web. las 24 hora que ganas con esta aplicacion vale lo pagado.
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me. I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.
Linda was a great help. All my questions were answered to set up and understand how to train the AI Agent. We have not yet use the app itself but I am looking forward.
UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for. I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app. I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.
Hi team, Thank you so much for updating your review and for these incredibly kind words. Our team was thrilled to hear the audible desktop notifications made such a difference for you. Listening to merchants like you is exactly how Chatty gets better, so thank you for taking the time to share your feedback in the first place. It truly means a lot to all of us. We're always just a message away if there's anything else you'd like to see. Wishing you great sales ahead! Warm regards, Chatty Team
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