All reviews

Rating Breakdown

  • 5
    94% (1,536 ratings)
  • 4
    3% (43 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    0% (8 ratings)

Reviews with Text

  • 96% (1,537)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 3, 2024

This is a great app, excellent customer service from Lydia , William and Hana. I highly recommend this app.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2024

Tiana helped us really well and quick. The customer service is excellent!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 3, 2024

Lydia quickly and efficiently helped us add unlimited questions to our FAQ page. She was quick to respond and got the problem resolved in a couple minutes. Thank you, Lydia! :)

Store

Nonni

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2024

Audrey and William are really helpful in setting up our FAQs on our website. It is very easy to navigate, making it a breeze to set up our FAQs and ensure our customers have access to quick, helpful answers.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2024

Theme support by Esther is very fast and responsive. The widget didn't show up on our site when enabled the first time, but Esther solved it very quickly.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2024

Very good service, works great! Thanks to Hana :)

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2024

We encountered an issue where the default 'Chatty: Livechat' icon overlapped our 'Wishlist' button at the bottom right corner. After reaching out, Sunny from Avada swiftly coordinated with their technician, and the problem was resolved in just 20 minutes. We’re immensely grateful for the Avada team's rapid response and exceptional service. They truly earned a 5-star rating. Highly recommended!

Store

JALIZA

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

March 31, 2024

Excellent Customer Service!! The response was surprisingly quick and kind.

Store

FOAMY

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2024

I've experienced some technical issues and I was suprised how fast and accurate te support was, all thanks to Tiana

Store

Nibere

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2024

Incredible Customer Service. at the beginning it was a bit overwelming but the Customer Server agent Esther helped me all the way! The app itself is also very easy and easy to implement in your store 5 Stars all the way!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2024

Great Customer Care with Tiana

Store

My Store

Using app

16 minutes

5 / 5 Share

March 28, 2024

Their customer service is very professional, online and responded to me in a timely manner and solved my problem. It's great to use. I believe it will show that my store is professional

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2024

Amazing customer Support and great customization. Thanks especially to Lydia and Anivia for realizing all the details I wished in such loving way. :)

Using app

About 9 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

March 27, 2024

Thank you Sunny for your quick response. She helped me and my technical problem was resolved quickly. I recommend Avada!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2024

This app works really good!! It has most needed functions and customization features. Customer service is great as well!!! I requested help to the customer service and Audrey and Tony helped me really really fast to solve my request!!! Great job guys!!! Thank you!!!

Using app

About 1 month

Total reviews

8

Average rating

5.0

5 / 5 Share

March 26, 2024

I had a technical problem but Pamela solved it within a few minutes.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2024

They have the best service I have ever come across. Esther's service is really fast and good. It's incredible for free app.

Store

KHUJO

Using app

About 19 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2024

Excellent customer service.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2024

Applicazione facile da usare e molto utile per il contatto con i clienti. Hana del servizio clienti è stata gentilissima e veloce ad aiutarmi a risolvere il problema.

Store

Hangard

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2024

⭐⭐⭐⭐⭐ Avada WhatsApp Chat, FAQ Page is a game-changer for my Shopify store! The integration of WhatsApp chat and FAQ page feature has significantly improved customer interaction. Plus, Hanah's exceptional customer support takes it to the next level. She's knowledgeable, friendly, and goes above and beyond to help. Highly recommend!

Using app

31 minutes

Total reviews

1

Average rating

5.0