Chatway Live Chat & WhatsApp
Live chat customer support & FAQ app for Shopify -...
Rating
5.0
feedback
366
chart
#986
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
6%
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Less than a month
44%
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Less than a year
45%
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More than a year
0%
Reviews Summary
The reviews for the Chatway app are overwhelmingly positive, with users praising its user-friendly design, efficient customer support, easy setup process, and helpful features like live chat and inbox management. Customers appreciate the seamless integration with Shopify and the ability to communicate with clients from all over the world. The app's 2-way translation feature and FAQ section have been particularly beneficial for businesses with international customers. However, there was one negative review mentioning issues with the app's functionality and customer support. Overall, Chatway seems to be a highly recommended app for Shopify store owners looking to improve customer communication and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2025
So far so good. I am currently on the free plan and don't see any limitations to the app. I receive all alerts into an inbox that can be accessed through a mobile app or through Shopify. I am able to reply to customers in real time.
March 10, 2025
Great app that's easy to navigate, and truly user friendly. Extremely easy to talk with customers via the live chat and it ensures messages are not missed.
March 18, 2025
We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.
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