Chatway Live Chat FAQ WhatsApp
Live chat customer support & FAQ app for Shopify -...
Rating
4.9
feedback
238
chart
#944
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
10%
-
Less than a month
71%
-
Less than a year
70%
-
More than a year
0%
Reviews Summary
The Chatway app has received overwhelmingly positive reviews from users. Customers appreciate the ease of setup, the user-friendly interface, and the effectiveness of the live chat feature. The inbox function is highlighted as a great tool for managing customer interactions and ensuring no messages are missed. Users also praise the customer service, mentioning quick responses and helpful support. Some users have mentioned minor suggestions for improvement, such as the ability to download a desktop application and additional features like survey modules and email chat translations. Overall, the app is highly recommended for its functionality and customer service excellence.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 6, 2025
Chatway is a fantastic app that makes it super easy to manage live chat and connect with customers in real time. The setup was smooth, and the integration with my Shopify store worked perfectly. The team is responsive and helpful — highly recommend it if you're looking to boost customer engagement and support!
April 21, 2025
Great app for begginers, it help us setup really easy and for free. I love the chat pop-up notification. Live chat is great and it is available both on desktop and mobile.
April 21, 2025
Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it! ❤️
April 16, 2025
The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore. All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.
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