Chatway Live Chat & WhatsApp
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Rating
4.9
feedback
251
chart
#889
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
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Less than a day
10%
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Less than a month
56%
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Less than a year
26%
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More than a year
0%
Reviews Summary
The reviews for the Chatway Shopify App are overwhelmingly positive, with users praising its ease of use, helpful customer support, and useful features like the live chat and inbox management. Many users appreciate the ability to access the app on their phones, making it convenient to communicate with clients at any time. The app's functionality, including the FAQs feature and real-time chat capabilities, has been highlighted as beneficial for improving customer service and increasing sales. Users also commend the app for its simplicity, user-friendly design, and integration with Shopify stores. However, there are a few mentions of minor issues like the lack of a desktop application and suggestions for future enhancements like a survey module.
Highlights
Review RSS Feed
All reviews
March 4, 2026
We’ve had a fantastic experience using Chatway for our Shopify store. As a customer service chat app built specifically for Shopify, it integrates seamlessly and just works, no complicated setup or clunky workflows. One of the biggest advantages for us is the shared inbox. Having all customer messages organized in one central inbox makes managing conversations simple and efficient. It’s clean, intuitive, and ensures nothing slips through the cracks. The mobile app is a game changer. Being able to access our inbox and respond to customers instantly from anywhere has dramatically improved our response times. It’s convenient for our admin team and creates a smooth, professional experience for customers. The features are powerful yet easy to use, from real-time messaging to smart chat management tools. Everything feels thoughtfully designed for growing eCommerce brands. If you’re looking for a reliable Shopify chat app with a powerful inbox and excellent mobile functionality, Chatway is an excellent choice. It’s made our customer service faster, more organized, and far more efficient. And lets not forget to mention how many amazing features are available in the free plan!
Feb. 25, 2026
Feb. 18, 2026
Feb. 14, 2026
Super easy to use. Customer support was very helpful. Love having the app on my phone, so I can talk to clients at any time. There are some really cool features like the FAQs. Highly recommend.
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