Chatway Live Chat & WhatsApp
Live chat customer support & FAQ app for Shopify -...
Rating
4.9
feedback
232
chart
#1,271
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
9%
-
Less than a month
60%
-
Less than a year
21%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the great customer service, ease of use, and effectiveness in increasing sales. Many users appreciate the real-time chat feature and the ability to customize the app to suit their needs. The inbox feature is highlighted as a key benefit, allowing users to manage conversations efficiently and not miss any messages. The app's integration with Shopify and other platforms is seamless, making it a valuable tool for improving customer engagement and support. However, a few users mentioned minor issues like the lack of a desktop application and the need for additional features like a survey module.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it! 10/10 SWDESIGNS Approved!
Nov. 26, 2025
Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.
Nov. 24, 2025
We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.
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