Chatway Live Chat FAQ WhatsApp for Shopify

Chatway Live Chat FAQ WhatsApp

Live chat customer support & FAQ app for Shopify -...

Developer

Rating

4.9

feedback

375

Reviews

chart

#981

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    6%
  • Less than a month
    45%
  • Less than a year
    44%
  • More than a year
    0%

Reviews Summary

The Chatway app has received overwhelmingly positive reviews from users. Customers appreciate the ease of setup, the user-friendly interface, and the effectiveness of the live chat feature. The inbox function is highlighted as a great tool for managing customer interactions and ensuring no messages are missed. Users also praise the customer service, mentioning quick responses and helpful support. Some users have mentioned minor suggestions for improvement, such as the ability to download a desktop application and additional features like survey modules and email chat translations. Overall, the app is highly recommended for its functionality and customer service excellence.

Highlights

Ease of setup and user-friendly interface
Effectiveness of live chat feature
Inbox function for managing interactions
Positive feedback on customer service
Suggestions for minor improvements

Rating Breakdown

  • 5
    97% (362 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 21, 2025

Great app for begginers, it help us setup really easy and for free. I love the chat pop-up notification. Live chat is great and it is available both on desktop and mobile.

Store

MyNata

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 21, 2025

Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it! ❤️

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore. All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2025

Really good App. Helps a lot with my inbox.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

April 14, 2025

Great app, simple to use and has had an immediate impact. Highly recommend.

Using app

4 days

Total reviews

1

Average rating

5.0

All reviews

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