Chatway Live Chat & AI Chatbot
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Rating
4.9
feedback
261
chart
#999
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
10%
-
Less than a month
54%
-
Less than a year
28%
-
More than a year
1%
Reviews Summary
The reviews for the Chatway Shopify App are overwhelmingly positive, with users praising its ease of setup, user-friendly interface, and efficient customer support. Many users appreciate the free version of the app, which offers valuable features for small businesses. The integration with WhatsApp, real-time messaging, and shared inbox are highlighted as key benefits that have improved customer interaction and overall experience. Users also mention the convenience of accessing the app on mobile devices and the effectiveness of the live chat feature in increasing sales and building trust with customers. However, there are a few negative reviews mentioning high costs for small and medium enterprises and some confusion in the admin panel.
Highlights
Review RSS Feed
All reviews
May 8, 2026
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not the AI function. The personalizing options of this app are amazing. You can manually select day by day when you are online and you can easily put yourself offline by one click. During night times the chat function disappears if you want. And that is so perfect when you’re self employed with a partner that likes to sleep at night ;)
April 28, 2026
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Hi there, sorry to hear about the confusion. We checked your website and Chatway appears to be installed and working properly. The upgrade message can be easily closed, and Chatway also offers a free forever plan that you can continue using. We’d be happy to help you find your Q&As and review the admin panel with you. Please contact our support team and we’ll gladly guide you to the right place.
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