Chatway Live Chat & AI Chatbot for Shopify

Chatway Live Chat & AI Chatbot

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Developer
Premio
Rating
4.9
Feedback
281
Reviews
Chart
#715
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Chatway is highly praised by users for its smooth live chat functionality and built-in FAQ section, making it easier for customers to find quick answers. Users appreciate the easy setup process and the helpful customer support provided by the app. The AI chatbot feature is also highlighted as efficient, although some users mention minor issues like random subject lines. Overall, Chatway is recommended for its user-friendly interface, powerful features, and excellent mobile functionality, especially for growing eCommerce brands.

Time spent using app
How long merchants keep the app installed.
Less than an hour 6%
Less than a day 9%
Less than a month 46%
Less than a year 30%
More than a year 2%
All reviews
5 / 5 Share
Sept. 4, 2026

Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.

Store Using app Total reviews Average rating
Open Golfer 4 months 2 5.0
Developer Reply

Thank you for the great review 🙏

5 / 5 Share
Sept. 1, 2026

Store Using app Total reviews Average rating
Maliks Liquidation About 1 hour 1 5.0
Developer Reply

Thank you for the great review 🙏

5 / 5 Share
Aug. 29, 2026

Store Using app Total reviews Average rating
Zonesun Auto Pack About 1 month 1 5.0
Developer Reply

Thank you for the great review 🙏

5 / 5 Share
Aug. 24, 2026

"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"

Store Using app Total reviews Average rating
Niconico Swimwear About 1 month 2 5.0
Developer Reply

Thank you for the great review 🙏

5 / 5 Share
Aug. 20, 2026

support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.

Store Using app Total reviews Average rating
halfpricedmacs About 1 month 10 4.7
Developer Reply

Thank you for the great review 🙏

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