Chatway Live Chat & AI Chatbot
The Chatway app has received overwhelmingly positive reviews from users. Customers appreciate the smooth functionality of the app, the excellent customer service provided, and the user-friendly features. Many users highlight the convenience of the chatbot and AI-driven answers, as well as the ability to customize the chat settings. The app's free version is praised for being comprehensive and suitable for small businesses. Users also mention the ease of communication with customers, the practicality of the app, and the positive impact on customer engagement and sales. However, there are a few mentions of confusion in the admin panel and the desire for a desktop application for easier access.
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We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot. We totally recommend it.
Thank you for the great review 🙏
The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app
Thank you so much for the 5-star review! We’re glad to hear Chatway worked well for your needs and that messages came through quickly. The random names such as Indigo or Aqua are automatically assigned when a visitor has not provided their name. You can add a mandatory pre-chat contact form to collect the visitor’s name, email, phone number, or other details, which will make conversations much easier to identify and search. You can set it up here: https://chatway.app/help/getting-started/how-to-collect-name-email-phone-and-any-other-contact-form-field-in-chatway Thank you again for your feedback and support!
The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.
Thank you for the great review 🙏
thanks
Thank you for the great review 🙏
super smooth app and killer customer service
Thank you for the great review 🙏
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