Chatway Live Chat & AI Chatbot
Overall, the reviews are strongly positive. Many merchants praise Chatway for being easy to set up, intuitive to use, and helpful for improving customer communication. Repeated strengths include the live chat inbox, mobile app access, FAQ/chatbot features, customization options, and the ability to respond quickly to customers, which users say helps save time, improve support, and even increase sales. Several reviewers also highlight the free plan as especially valuable for small or new stores, and many mention responsive, friendly, and helpful support staff. The negative feedback is much less common, but it is important. A few users report serious reliability issues, especially with WhatsApp integration disconnecting, automations not working, and slow resolution times from support. Some reviewers also find the admin panel confusing, mention that certain features feel locked behind upgrades, or say the app can be expensive for small businesses. A small number of comments note minor usability preferences, such as wanting better search labels or a dark mode. Despite these concerns, the overall sentiment is that Chatway is a useful and well-liked customer communication tool.
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Thank you for the great review 🙏
Thank you for the great review 🙏
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and friendly. Highly recommended!
Thank you for the great review 🙏
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused. After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes. We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them. Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app. Thank you again for your patience and for giving us the opportunity to resolve this.
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