All reviews

Rating Breakdown

  • 5
    90% (56 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    8% (5 ratings)
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5 / 5 Share

July 11, 2022

This app is giving us an extra layer of fraud protection which is really helpful in certain markets. Support has been excellent and setup was straight forward. Highly recommend.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you Luke for the review. Looking forward to see your product go global! ~Ralph

5 / 5 Share

June 23, 2022

I would highly recommend this app if you are worried about fraudulent orders. We are using their service for more than a year for other websites and it is a complete piece of mind. The approval and claim process is seamless.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Sunil for your support and business. Great to be working with you. ~Ralph

5 / 5 Share

June 13, 2022

Nothing but great things to say about ClearSale. It was super easy to set up and gives ultimate peace of mind on sales. Now we can accept any size of order knowing that all the behind the scenes checks are complete and we're good to do what we're in business for - to supply great products with a great experience to our customers everywhere. Keep up the great work, ClearSale!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the feedback! We're happy to help however we can. ~Luisa

5 / 5 Share

March 31, 2022

Phenomenal team, and it does what it says on the box. Has brought significant peace of mind to our operation that was suffering outsized fraud liabilities.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you David for the feedback. Good to know hear that everything is working. Looking forward to see the business grow. ~Ralph

5 / 5 Share

March 8, 2022

The ClearSale team has always been responsive and helpful. Before using this app, we received a big chargeback - so glad we don't have to worry about these issues going forward now that we're protected with ClearSale.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you Tori for the confidence and great to hear that the solution is helping your business and lowering your risk and exposure! ~Ralph

5 / 5 Share

Feb. 20, 2022

I have used ClearSale for about 3 months now. My experience with the team has been amazing - efficient and responsive. ClearSale has helped me with so many high-risk orders, my team no longer needs to verify them manually, and they have also approved many medium to high risks orders that were "false positive" which is incredible. I would recommend anyone who needs protection against fraud and chargebacks to use ClearSale.

Store

BOYY

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mei, So good to hear that ClearSale is working for you and those examples are exactly what we want to achieve for our customers! ~Ralph

5 / 5 Share

Feb. 20, 2022

Aa great insurance and protection against fraud and chargebacks. Peace of mind app as well. If I could have this app a year ago, I can save $1000.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear Amin and thank you for being a part of ClearSale! ~Ralph

5 / 5 Share

Jan. 16, 2022

Understand that ClearSale review, approve and guarantee our transactions against any chargebacks give us peace of mind to operate our online business. Thank you ClearSale!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Subert, Thank you so much for your review and feedback, all very much appreciated. Looking forward seeing your online store grow in 2022! ~Ralph

5 / 5 Share

Jan. 10, 2022

I have used ClearSale for a while now to manage high risk orders which have been placed in our online store. ClearSale offers us a good service with peace of mind to fulfill orders as they have an experienced team who do the thorough analysis for every single order placed and recommend us whether a specific order should be fulfilled or not. It's quite accurate. Also they offer us the refund if the chargeback happens for an approved order which is very good. I just hope the analyzing time could be a bit quicker. Anyone is facing with fraudulent order should consider ClearSale as one of the best options on the market

Store

COZYER

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you Andy for your kinds words and it has been great working with you so far. Great to hear and see that we already are making a great impact in protecting your online store. Lets make 2022 even better! ~Ralph

5 / 5 Share

Dec. 1, 2021

Working with ClearSale has been such a great experience. The customer support I've received from Brian is incredible and the peace of mind I have from using their service is way beyond what they charge. 5 stars from us!

Store

GoMove

Using app

2 months

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for the great review Dominic! We will continue to make improvements within our system to guarantee you the best results possible. ~Brian C.

5 / 5 Share

Oct. 21, 2021

Easy to use, great customer service. We are a couple of months in and everything is as it is supposed to be. Thank you Clearsale

Store

ThumpAU

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Nathan for your review and for having both websites with us. Look forward to seeing the business grow! ~Ralph

5 / 5 Share

Oct. 20, 2021

One of the best Apps for chargebacks insurance or fraud protection. We have lost a lot amount due to chargebacks. After installing this app, we are not worried about money loss much due to bad actors out there and less pressure and worry since there will be coverage by apps. Thank you for all your support for your ClearSale team from overseas and Ralph and his team locally in AU. This app is also installed at an extremely reasonable price. 100% highly recommended for anyone struggling like us.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you Joseph! Great to hear that the solution is doing exactly what we designed it for. Looking forward to see the store grow! Thank you again for the trust in our service! ~Ralph

5 / 5 Share

Oct. 17, 2021

We have used Clearsale for the last few months now and we have to say that this is the BEST App by far against chargebacks and fraud. We have tried a few one out there but Clearsale really is the one to go for. They save us so much time checking and processing order. The process for filing chargeback was super easy. The team is also very helpful. Highly recommended. PS. Forgot the mentioned how friendly and helpful was Ralph from Australia!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review and great to hear that is helping the business in more ways than one! Really appreciate the kind words and great to have you with us. ~Ralph

5 / 5 Share

Sept. 30, 2021

Top company, a must for fraud prevention and protection. Highly recommend, we would not sell anything with out clear sale on our side. Shout out to Ralph here in Australia. Thank you for all your support over the years and great customer service.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you Stephen for being with us for so many years and trusting us with your websites. Looking forward to catch up when we can! ~Ralph

5 / 5 Share

Sept. 29, 2021

This Application and the guys at ClearSale is by far the best defence against chargebacks and fraud available on shopify. Not only are they insuring me against chargebacks they are also approving orders that shopify see as high risk that i used to have to knock back. This is also done at a extremely reasonable price. 100% highly recommended.

Store

SHOPADO

Using app

4 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you Scott for the great feedback. Looking forward seeing your store grow in the next few months ahead! ~Ralph

5 / 5 Share

Sept. 14, 2021

Great App. It does exactly what it says. Doesn't fire off fake fraud notifications like other fraud accounts. Really happy with it!

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you Sam for the feedback! Looking forward to catching up soon! ~Ralph

5 / 5 Share

Aug. 20, 2021

Ralph is great and helpful. Thanks :) And the app gives fraud protection for peace of mind whoch is well worth it for a small premium. However, had one high-value order (close to $3000 value) rejected even though Shopify classed it as low risk. Lost a sale there as I do not want to risk unprotected order. It would be good to know detailed reason of rejection for those instances.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Erond for the kind words! Great to have you on the platform and helping your business grow! ~Ralph

5 / 5 Share

Aug. 8, 2021

Great support, easy to set up and provides great fraud protection. We'd recommend ClearSale to any Ecommerce business

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the awesome review! Looking forward to seeing your expansion into other countries going live! ~Ralph

5 / 5 Share

July 25, 2021

So relieved to have protection against chargebacks. The process to get ClearSale up and running is so easy and the small charge is well worth it. I lost so much money in one month before using ClearSale that it has been a struggle to recover. I can't believe that people in the world use these tactics to get goods for free. It's so sad. I think a lot of people also don't realize that you aren't getting money back from a bank, you are taking money directly from a small business. . Thank-you ClearSale!

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you Carolyn for the wonderful review. We are happy that you found us and that we can help your business! ~Ralph

5 / 5 Share

June 29, 2021

We have been using ClearSale for a while now and we are very happy with our choice. ClearSale gives peace of mind on all transactions and that too on a short turnaround time. Definitely recommend ClearSale to anyone starting their online store.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! It has been a pleasure working with you and look forward to see the website grow! -Ralph