All reviews

Rating Breakdown

  • 5
    90% (54 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    8% (5 ratings)
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5 / 5 Share

June 2, 2021

Nice and easy to use and integrate. Support is quick and responsive. Thank you Ralph for all of your help. Looking forward to having Clearsale continue to protect all of our orders and mitigate our risk.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you, Dan, for the kind words. It's great to see that our solution is helping the business in reducing fraud while increasing revenue! We look forward working with you on the other websites in the future. -Ralph

5 / 5 Share

May 30, 2021

I am very happy with the ClearSale app. I was cancelling orders that were marked by Shopify as high risk. Now ClearSale monitors all my customer purchases and does all the heavy lifting for my webstore.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review :) We're happy to do the heavy lifting and look forward to continuing our partnership.

5 / 5 Share

May 3, 2021

Fantastic app and even better service, Ralph will stop at nothing to make sure all is good when setting it up and whilst using it. A really great time saving app for online orders.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Kurt for the awesome review. Looking forward working with you and catching some big fish! -Ralph

5 / 5 Share

April 29, 2021

So far Clearsale has given me piece of mind. Before this I was merely cancelling all the orders that were marked by Shopify as medium or high risk. Now Clearsale handles all that and I have got 100% approval so far. There is room for improvement. Sometimes the approval may take up to 48hrs according to the contract by Clearsales and that has a set back on our delivery promise to customers. We look forward to expedite that process. Clearsales is definitely a must for all shopify users.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks Furmidore for the feedback and review. We appreciate the opportunity to protect your store and provide you with more approved (and protected orders). Regarding the time to review orders, keep in mind that these are orders that are suspect and would have been declined in your previous scenario. we sometimes need a little bit of time to dig in deeper to see if there is a way we can approve the customer. We never want to make you miss on your promises to customers or change your workflow. Our team can reach out and talk about the option to work through different SLAs for completion of reviews so that it is a fit for everyone.

5 / 5 Share

April 28, 2021

Im very happy with clearsale thus far. I had a large sale a few days ago and it was flagged by clearsale, and then approved a few hours later. I really appreciated the assurance if gave me as a business owner. I love that I now have one less thing to worry about. Integration was also super easy.

Using app

13 days

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your wonderful review! We're so happy to hear that you've had a positive experience and we look forward to working with you :)

5 / 5 Share

April 28, 2021

We have installed ClearSale not so long ago and wish we would find much earlier saving us thousands on fraudulent purchases. Thanks Ralph and the rest of the team for being always on point and very fast with analysis.

Store

Dubitz

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Andre for the kind words. It has been great having you onboard and we're so glad to hear that the solution is working as intended. -Ralph

5 / 5 Share

April 25, 2021

Unfortunately online fraud attempts are a daily reality for us these days. We had a manual process in place that took up more and more of our time as our store has grown. With Clearsale we now have an automated process in place that gives us piece of mind while we can focus on more customer value added activities. Ralph, our local Australian rep is very responsive when we have any questions or issues.

Using app

Almost 3 years

Total reviews

8

Average rating

4.9

Developer Reply

Thank you for the kind words and great to hear that the solution is working for you as we had envisioned. Looking forward to many years of working together -Ralph

5 / 5 Share

April 15, 2021

Love the peace of mind ClearSale provides when selling high ticket items on our Shopify store. Very responsive customer service.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words and review, 3D Printer Vault! We appreciate your partnership :)

5 / 5 Share

Jan. 23, 2021

Ralph was very helpful and responsive in getting me setup, and the app does all the heavy lifting and works like a charm.

Using app

2 months

Total reviews

27

Average rating

5.0

Developer Reply

Thank you House of Knives for trusting in Ralph and ClearSale! We look forward to growing your business together.

5 / 5 Share

Dec. 20, 2020

ClearSale is the best Fraud Detection software. Saves us a ton of time and instills confidence on the orders they approve. Very high approval rate for orders. Other options are overpriced compared to ClearSale. Switch to ClearSale right away!

Using app

About 1 year

Total reviews

13

Average rating

5.0

Developer Reply

We appreciate the nice words and the confidence you have in ClearSale, MFI Medical team!

5 / 5 Share

Dec. 7, 2020

We sell a high risk category of product and clearsale has been great putting in a guarantee against chargebacks. The integration was top notch with deep integration into the sales orders meaning the pick pack team don't need to lookup an additional page. We are running on their express service allowing us to hit our quick delivery timeframes that we price ourselves on. Looking forward to increasing our sales with the confidence of not worrying about fraud and chargebacks.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Happy to help Simply-LEDs and your sales in Australia and throughout the world. Thanks for your partnership!

5 / 5 Share

Nov. 9, 2020

We have been looking for a fraud protection solution for Shopify that helps us identify and protect us from fraud orders. And the only real solution that we found that works is Clearsale. They work with small businesses and give us the peace of mind. It is super easy to install and if you have any suggestion or request, the development team is fast to response and super helpful. We found this to be the best solution for a small Shopify shop.

Using app

Over 3 years

Total reviews

24

Average rating

5.0

Developer Reply

Thanks for your generous words and review. We appreciate your partnership! We look forward to helping you grow your company!

5 / 5 Share

Oct. 23, 2020

In recent years, fraud has increased so much, that we couldn't make an online shop because we were afraid of fraud as our shop dealing with high-priced products, but we meet ClearSale, sold and shipping the products with confidence. Guarantee is also the biggest reason for choosing.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking time to review ClearSale. We appreciate your partnership and look forward to helping you grow your sales in Australia and beyond!

5 / 5 Share

Sept. 15, 2020

Updated review: ClearSale reached out to me and fixed the issue. If you guys are scared about fraud payments pick these people. They are super helpful! Old review: I love their service, but the only problem is they are charging me 1% for offline orders too which is ridiculous. I hate how they do this

Using app

7 months

Total reviews

22

Average rating

3.5

Developer Reply

Thanks for working with us to identify and remove your point of sale orders. We are focusing in on the card not present orders and are happy that all is working well. Thanks for your partnership!

5 / 5 Share

July 17, 2020

The app integrates very well with my store, decisions are made very quickly. It's a relief to know I am insured against fraudulent purchases. I had a minor issue with setting up my correct bank account for refunds and some communication errors with the company, but when they realized the situation they were very quick to get it resolved, cc'ing me on all communications. Overall very happy with the service and how they resolved my issue.

Using app

11 months

Total reviews

7

Average rating

4.4

Developer Reply

Thanks Ride and Go for the nice review, and especially for the partnership! We look forward to making sure you don't have any issues with chargebacks while still allowing the good orders to come through. Sorry that you had some issues with the bank account details, but glad it got resolved. You should be up and running now and rest assured, your sales are safe with us!

5 / 5 Share

July 16, 2020

I am not sure why this app has not been downloaded hundreds of times. it is hands down the best fraud app on Shopify, I tried several that were rubbish. this is the real deal used by some major companies like Disney. price is cheap per transaction, no monthly fees. support 5 stars, I was onboarded almost instantly. I was having major issues with fake orders, now I sleep well knowing the best of the best are on it, and even if one does slip through I am covered. anyone who is in a similar position to me, needing professional fraud software for a great price, this is the best option on Shopify by a country mile. Do not waste your time on the others, I did and all have limitations only this one is the complete package run by a true fraud organization, not just some developers who have made a fraud Shopify app, major difference. Thank you, Bruno, Connor, and Kaio for your help getting me set up. Kind Regards Rob - Owner, Rug Love Limited

Using app

24 days

Total reviews

27

Average rating

4.7

Developer Reply

We appreciate your partnership and nice words Rob and Rug Love. We appreciate you giving us your trust to look over your transactions, and look forward to working with you for many years ahead! The team is here if you have questions moving forward.

5 / 5 Share

July 8, 2020

We started using ClearSale about one month ago. It is a big relief for our sale team. No more guessing on fraud, and no more unnecessary rejections. The fraud verification result comes back quick, most time instantly. We highly recommend!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Moonwalk USA! We appreciate having you as a partner and for giving us the nice review! Glad you are getting quick results and not having to hassle with fraud.

5 / 5 Share

June 12, 2020

This is a fantastic app; I would definitely say it’s a game changer for our business. The installation and integration process are simple, even if you get stuck clearsale has a very supportive and prompt team available to assist. All that fear of fraudulent transactions and chargeback disappears once you have this in place. Great for your peace of mind, and you can focus on other matters. We are enjoying using this app, and the stress and fear of fraudulent transactions is eliminated Highly recommend it, make sure you install it as soon as your business is up and running.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks Stroll Zone for your kind words. We look forward to helping you grow your business. Our team is always here to help

5 / 5 Share

May 22, 2020

absolutely wonderful ! the app and the folks behind it. top of the line customer service will take their time to explain what is needed and don't rush you into any decisions. this is a fabulous way of keeping yourself safe and also being covered against any fraud. couldn't have asked for more :) go for it!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks Yantraaexim.com for taking the time and for the nice review! We pride ourselves on customer service and are here to help you!

5 / 5 Share

May 20, 2020

Clearsale has been a lifesaver and game-changer for my business. Very easy to install and integrate into a Shopify store. World-class support system. No more fear of fraud or the dreaded chargeback. I sleep easier at night knowing that I have Clearsale integrated into my Shopify store. Best decision I've made since being in business. Highly recommended. Don't do online business without ClearSale...it's not worth the risk. Tremendous value for peace of mind.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words Project 3D Printers team! We are happy you can sleep easy and we've got you covered. Thanks for your partnership!