CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#523
All reviews
Rating Breakdown
Review RSS Feed
Dec. 5, 2023
Nothing but a nightmare trying to set things up. I keep getting "server errors" as a message and I'm unable to move forward. When I used to deal with Clever things were so much easier. That's not the case now.
Hello Pioneer Kitty Market! Thank you very much for bringing this to our attention. We apologize for this inconvenience you've experienced with our app. Our team has reached out to you via email to address and resolve the issues promptly — so please keep a look out for an email from [email protected]! Your feedback is extremely valuable, and we are committed to ensuring a smoother experience for you moving forward. Warm regards, - Ben, Customer Success
Oct. 24, 2023
Ive litterally just uploaded the app and Im being hounded for a review - surely you should be waiting until people have had a chance to see if its for them....
Hi Glo Skin! We really regret the negative experience we've given you after reading your feedback. Thank you very much for taking the time to write this. We've already gotten in touch via email today to give you important information on how to rectify the account issues you were experiencing. Please keep an eye out for my direct email, and always feel free to reach us at [email protected] Likewise, you can simply respond to the email I sent you today via my direct email address if that's easier. We're eagerly waiting to hear from you and get your account ready for success this holiday season :) Warm Regards, - Ben, Customer Success
May 20, 2024
I've had to change my initial review as things just went downhill and support became very limited. I had an issue with not being able to view the analytics and was consistently told they would get back to me. I've got to the point where I don't know what I'm actually them for anymore. I will be uninstalling.
Hello there Naturalistic Products store owner, Thank you for your 5-star review and for sharing your positive experience with Clever Ads. We're thrilled to hear that we've been able to make the process of setting up campaigns easier for you, and that our team has been helpful and responsive to your needs. Our goal is to provide tools and services that simplify digital advertising and provide valuable support to our users, so your feedback is greatly appreciated. Remember, we're here for you. If you ever have any doubts or need assistance, please don't hesitate to reach out. You can email us at [email protected] and we'll be more than happy to assist you. Thank you once again for choosing Clever Ads. We look forward to continuing to serve your digital advertising needs. Best regards, Marina, Jr. Account Manager
March 20, 2023
Aún no cumple mis expectativas todavía la estoy probando también agregaría que es ilógico después que tengo que pagar por su servicio también me obliguen a dejar una reseña además de 100 caracteres obligados también.
Hola S'nchez.CarTechShop! Le escribo para expresar mi gratitud por dedicar su tiempo a proporcionarnos su comentario sobre nuestra aplicación. Su opinión es sumamente valiosa para nosotros y nos ayuda a mejorar nuestros servicios. También aprovecho esta oportunidad para disculparnos por el problema que experimentó con nuestra aplicación. Quiero que sepa que ya nos hemos comunicado con usted por correo electrónico para abordar sus preocupaciones y resolver cualquier malentendido. Nos complace saber que pudimos ayudarle y resolver el problema a su satisfacción. Nos enorgullece brindar a nuestros clientes el mejor servicio posible y nos alegra haber cumplido con sus expectativas. Si tiene más sugerencias o comentarios, no dude en ponerse en contacto con nosotros en [email protected]. Estaremos encantados de ayudarle de cualquier manera posible. Saludos cordiales, Marta, Account Manager
Feb. 10, 2023
it's my first time using i haven't fully set up the app but so far, it's going great. easy steps to follow.
Hi there, Thank you so much for taking the time to leave feedback on our app! I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding. If there’s anything else you’d like to suggest you can contact us at [email protected] and we’d be happy to help you. Hope to hear back from you soon. Best regards, Charlie, Account Manager
Feb. 6, 2023
We will see how much good you are as of now it is 2 star based on experience it is pretty sketchy says free and cost
Hi Kickassdealership shop owner, Thank you so much for taking the time to leave feedback on our app! I have already reached out to you via email to alleviate any worries that might have come up during your setup with us. We are very sorry to read that you weren´t totally confident, and we´re working to clarify any doubts you have now. If there’s anything else you’d like to suggest you can contact us at [email protected] and we’d be happy to help you. We sincerely hope to hear back from you soon. Warm regards, Charlie, Account Manager
Dec. 29, 2022
great. I am still new at this and still learning. I have already been charged 50$ for something. I did not select any plan or campaign budget so still confused.
Hi Fift3 Ventures, Thank you for taking the time to leave a review! We were sorry to hear about your issue but happy that we were able to assist you in resolving the confusion. While our team has already received your confirmation that the issue was resolved we've sent you an email just to follow up and make sure everything is good on your end. If there's anything else we can do to help, please let us know! We're here to support you. Warm regards, - Ben, Customer Success
Jan. 29, 2023
Updated 1/29/2022 Disappointed. After being able to set up my first campaign, I was no longer able to create another. Multiple contacts with the app developer and issues continue.Deleted app. So far so good. Setting up a Google Ad can be a very time consuming and confusing process and this app has helped me a great deal!
Nov. 10, 2022
For some reason I have kept the app for over a year, hoping I suppose that it might improve, but it seems to be a not yet functional product. Right after setting up the account, we ran some ads, aiming to optimise for conversions. Total spend $764 / total clicks 2509 / total conversions 1. That 1 conversion cost $405.80 within its ad group. If the goal had been clicks it might have been more acceptable. The main issue is (as mentioned by others) the low quality of the automatically generated ads, that result in multiple disapprovals and some highly irrelevant ads. The concept is very good but the execution is not working yet I would say.
Hi Routzz store owner, Thank you for your feedback. Your experience with our service is extremely important to us. We take this very seriously. I have already reached out to you via email regarding your account, with some specific details I hope you see. I hope to hear back from you soon, and for the chance to make things right from your perspective. Warm regards, Ben, Customer Success
July 12, 2022
I'm still learning how to use it, but it seems like a "plain english" version of Google Ads which is good, since I've always thought Google Ads was seriously complicated. I'm not sure where you can add pictures to ads, but we'll see how it goes. Update - reduced from 5 to 2 stars. I have a pretty customer-centric web site and when I market directly to people, I get pretty good sales. I do not want to waste a lot of money on ads that clearly don't work. Clever tells you to enter certain phrases and sentences, almost like MAD LIBS. They take these and mix them up and jumble them into a variety of ads so they don't really make any grammatical sense on a Google ad when you put certain phrases together. I'd rather go directly into Google Adwords and craft them myself.
Hi Ferocious Beard Company, Thank you for your feedback. Your experience with our service is extremely important to us and we take this very seriously. We have already reached out to you via email with updates on your account and we have requested some information from your end. We hope to hear back from you soon and help you reach success as soon as possible! Warm regards, Ben, Customer Success
Oct. 16, 2021
I'm not sure how this app works yet I'm still trying to implement the set up process before I was asked to review it.
Hi, The Galloway Creative owner! Thank you for bringing your concerns to our attention. We strive to offer the best customer support possible here at Clever. If you any questions regarding the set up process, please contact us at [email protected]. Additionally, feel free to take down this review or update it once you have used our app for a while longer. Warm wishes & happy selling, Isaiah, Account Manager
Aug. 30, 2021
I used this app to try and get conversions, but it was set as click for pay. I specifically operate in the US, whereas every visitor who came to the website was from a foreign country and unable to buy. Not what I wanted.
Thank you for your review, All Source Fashion. We highly appreciate your feedback and would like to apologize for the inconvenience this has caused you. However, we did notice that there were several changes made to your geotargeting settings on the app dashboard, which may have affected the performance of your ads. In any case, we would love to help you get everything set up properly and give you a personal "tour" of our app and services, if you're still interested, as customer satisfaction is very important to a small business like ours. Kindly respond to the email we sent you and we can start from there. We hope to hear from you soon! -Nikki, Account Manager
July 1, 2021
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Hi Just For Her Pleasures owner, Thanks for taking the time to give us your feedback. We really appreciate it as it helps us improve our app. Please do send us an email at [email protected] in order to resolve any doubts or concerns that you have. We'd be more than happy to help. Warm regards, Isaiah, Account Manager
Feb. 20, 2021
I bought the shopify campaign pro only it stuck at step 3 all the time and hasn't been going on for 2 months ....
Jan. 14, 2021
Buenas llevo 6 días con la aplicación y aun no puedo abrirla, me pueden decir donde esta el problema, gracias, tienda binexpres.com
Dec. 10, 2020
I use this app for 2 weeks. But there are no results. No sells. Only big payments for Ads. I will try it for one month and if i will not see any results, try myself to work with Ads
Hello, Thank you for your feedback and we are very sorry to see you did not get the results you were looking for. One of our customer representatives has contacted you about what we can do to help you. Best, The Clever Team
Oct. 13, 2020
I used this app to provide my website with more traffic, in hopes of gaining more sales of my product. So far, i still have 0 sales..
Hello, Thank you for leaving us some feedback about how your ads are working so far. One of our representatives will reach out to see how we can help optimize your campaigns and increase your sales. Best, The Clever Team
Sept. 18, 2020
Doesn't work. Unable to connect to my ad account. Support did come back to me acknowledged the problem but why my time got wasted with an app that doesn't work and is listed in the app store.
Hello, Thanks for letting us know. A representative from our team has reached out to see how we can help! Regards, The Clever Team
Aug. 22, 2020
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June 2, 2020
Just started using. this app and tells to review first I don’t know but I am Very excited to get boost my sales and conversions.
Hey, Omega fashion and style! We'd love to hear any updates down the road. Keep us posted! :) Best of luck, Clever Team