CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#523
All reviews
Rating Breakdown
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Aug. 9, 2024
I took 14 Free day trial to understand how it actually works. I uninstalled it on 15th day and subsequently $900 ( INR 76 K ) was levied. I kept writing mails to cancel the invoice but the support team never responded. Shopify customer care told me they have no responsibility for Apps, I have to deal with this directly and account will remain suspended till i pay full amount. So after writing them multiple times with no response ( You cant reach them by call) i was forced to pay for this absolute scam to save my Business. They very next day they respond to my cancellation mail (which they never replied earlier)- Your ticket is closed. After payment I reinstalled it and whenever I ask for any support no one actually responds. Till date I dont know what they do. They mentioned I have a dedicated account manager and I have to book his calendar. But the calendar is not free for 15 days. Also most of the reviews will tell you that they were made to give review stating that is mandatory to give review to get service. I would advice to stay away from this App. I have installed everything on my own but actually they dont do anything. You will only get a report which has no value add. Google Analysis gives it free. I have been using GoogleAds directly for years and thought this will value add and do some thing. But its just a scam. They do not have any service. Dont do the mistake I did. Dont even try 14 days trial. You CANT cancel and you will be auto charged WHICH IF YOU DONT PAY , YOUR ACCOUNT WILL BE SUSPENDED. BEWARE.
April 24, 2024
JUNK app. Doesn't work. I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying. Ripped me off. Today I've tried to use it and nothing worked. Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less. I've reinstalled to leave a review.
Hello Catholically! Thank you for taking the time to share your experience with our app. We're genuinely sorry to hear that it's been less than satisfactory for you. We take all feedback seriously and are committed to improving our services and your experience. We understand your frustration regarding the unexpected charges and the issues you've faced with the app's functionality. It's certainly not the experience we want for our customers. We continuously strive to enhance our app and ensure that any issues are promptly resolved and you're made aware. I've reached out to you directly via email with important information and updates to address your concerns and find a resolution. Please check your inbox, and we would greatly appreciate the opportunity to discuss this further and make things right. Thank you for your patience and understanding. Warm Regards, - Ben, Customer Success
March 29, 2024
March 19, 2024
I sign up for a 14-day trial through the 50% discount, wanting to put it on a different credit card. There was no option to put it on a different card, so I am trying to cancel. I can't cancel as there is no option anywhere to do so, and they are stating I will be charged the full $135.00 in 14 days rather than the 50% discount $67.50 stated when I signed up. Will edit my review if this is rectified.
Feb. 20, 2024
The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.
Dec. 13, 2023
NO, I SIGNED UP FOR A TRIAL AND IT STILL COSTS MONEY
Hi JRB Products! I'm so sorry for any confusion here, and thank you for this feedback. Allow me to clarify: Clever Ads has not charged you anything, yet. When you began with us, you signed up for a 14-Day Free Trial. This process requires that you authorize/allow us to charge you for our services but only after day 14 of your trial ends. You haven't been charged yet, although I completely understand how it may seem like you were — due to the Shopify Billing process. Please keep your eye out for my numerous emails and chats I've sent to you with this same information. My goal here is to alleviate any concern you may have and clarify the situation for you. We're standing by for your reply and ready to get your account up and running to the best possible standard :) Warm Regards, - Ben, Customer Success
Nov. 18, 2023
these guys don't know what they are doing at all. They suspended my Google ads account. One of the campaigns they had setup was having bit configuration issue. Now my google ads account is suspended. Looks at all their 1 star reviews. They have got tons of 5 star reviews and it seems fake. All similar with same pattern DONT PAY THEM. THEY ARE GOING TO WASTE YOUR AD MONEY. THEIR CUSTOMER SUPPORT DOESNT BOTHER TO REPLY. THE GUY BEN APOLOGISED FOR THEIR MISTAKE AND THEN DIDNT CARE TO FIX THE ISSUES
Hello Takis Shop Owner! Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have experienced. We understand your frustration about your Google Ads account. Please note that suspension of Google Ads accounts is typically automated by Google to ensure adherence to their policies, and is not something we directly control. However, we are here to assist our users in resolving such issues or at least, help shed some light on what may have been the cause. We would like to investigate the configuration issue you mentioned and provide necessary support to rectify it. Could you please contact our support team directly at [email protected]? We've already reached out to you via this email address. Your reply will allow us to understand the issue in detail and provide you with a personalized solution. We understand that there is always room for improvement and we are committed to enhancing our user experience based on the valuable feedback we receive from users like you. Once again, we apologize for the inconvenience and we look forward to resolving your issue soon. Warm Regards, - Ben, Customer Success
Oct. 13, 2023
bad app
Hi JEWLORI! Thank you so much for your feedback as it's critical for us to grow and improve. We truly value your perspective. I have looked into your account and discovered very important information about your Google Ads account — for which I've already emailed you privately with details. As our app's operation relies heavily on your Google Ads account and so we're more than happy to assist you in resolving these issues. Your satisfaction is our top priority, and we’re committed to helping you get the most out of our app. We hope to hear from you soon. Warm Regards, - Ben, Customer Success
March 7, 2024
ZERO STAR ONLY....this is a waste subscription. nothing is working. half baked product. Please dont subscrible, full of bugs and nothing can be tracked in dashboard. useless. please stay away. support only responds once in 24-48hrs . BEWARE. I dont know how these kind of stuffs exist in shopify. Money waste, no response, such a bad app. all paid reviews. uninstalled the app. BEWARE ...
Aug. 1, 2023
Spiteful. When I unsubscribed, it marked campaigns it DID NOT CREATE as removed, meaning I cannot undo the action; the history is in the Change History as [email protected], having removed campaigns it didn't create and were created manually by ourselves. Very Spiteful and unprofessional.
Hello Garden Depot Australia! We sincerely apologize for this you've experienced with our application. Your experience as described is most unusual and certainly not the normal behavior of our application, nor our team. Rest assured we have extensively investigated your claims. Our app is not designed to impact campaigns that were not created by our system or team. We understand the gravity of your concern, particularly in regards to campaigns that were manually created on your end. It's important to note that we take such matters very seriously. To provide further assistance, I have reached out to you directly via email with important information about your campaigns with us. Please check your inbox and spam folder for the mail from [email protected]. In the email, we have detailed steps for a possible solution and offered to personally assist you in resolving this issue. Once again, we apologize for any inconvenience caused and thank you for your understanding. We hope to hear from you soon. Warm Regards, - Ben, Customer Success
Feb. 2, 2024
I did not understand why you need this application, because everything is in Google Ads, All settings are more correct and reliable to do directly through Google. This app was supposed to replace the freelancer you hired to manage your ads, but it doesn't. I'm sorry, but we're not on the same path. Update review Nothing works, the button (continue) just won't click. When selecting images when creating an advertising campaign, it constantly writes that the format is not supported (JPG).
Hi California Wallpaper! Again, your feedback is critical because it helps us to see where we've fallen short and to improve, for you. Thank you so much for this. We've already reached out to you via email with very important updates on your account and clarifications for you to get the most out of our service. I think you'll be pleasantly surprised :) We truly hope to hear from you soon. Warm Regards, - Ben, Customer Success
July 12, 2023
Looks good and may have potential but you need to be able to access and work on Google Ads. My account with Google Ads is messed up and I cannot access it (it loops the login screen requesting 2FA even though it is setup, have already been working with Google). I have been getting a charge monthly from Google for $500 plus another charge for around $120 and could not figure out where it was coming from since I couldn't get into my Ads account. Turns out, it was CleverPPC (I finally got a transaction log with more detail) - even though the Clever AD panel: "Your campaigns haven't taken off yet" and I thought I hadn't activated anything because of this, it was charging me a ton... and I would not have approved that nor did I see any benefit from that as my store has been struggling the past 9m as many retail shops have. I have been fighting with Google to figure out where this was from and finally was able to stop it by uninstalling per Shopify, but what an expensive mess. Very misleading and frustrating for me and a huge cost that I did not approve. Waiting on feedback from CleverPPC, will update. Be very careful what you setup if you are thinking you are just checking it out and seeing how it works. You will be paying even if it says "Your campaigns haven't taken off yet" all across the top and lists steps you still need to complete.
Hi Biddle and Bop! We are terribly disheartened to read this review. We thank you for the time it took to give us this detailed feedback, and we want to assure you that we've already reached out to you via email with important information and updates! Please check your email for our response. We are standing by to assist you and get your issues sorted out as soon as possible. We hope to hear from you soon. Warm Regards, - Ben, Customer Success
July 2, 2023
The customer support is non existent, they are not bothered how the campaigns are performing. Have emailed them several times but did not hear any response whatsoever. There are so many recommendations on my google ads account by Clever has not acted on any of them. Please at least respond to emails.
Hi MOM & YOU Clothing shop owner! Firstly, I would like to extend our deepest apologies for any inconvenience you may have experienced. We pride ourselves on our customer support and the high standards we set, and it appears we have not met those expectations in your case. I want to assure you that your feedback is extremely important to us and we take it very seriously. We are here to support you and your campaigns, and it's disheartening to hear that you felt this was not the case. It appears there may have been a misunderstanding, as our records show that we have reached out to you via email with important updates on your account several times. I wonder if perhaps these emails may have ended up in your spam or junk folder, as sometimes automated emails can mistakenly be filtered there. I would kindly suggest checking these folders, and if you still can't find our emails, please let us know. We value your business and are committed to ensuring your satisfaction. Please feel free to directly contact me if you need any further assistance, clarification or any other information. We are here to assist you and make your experience with us better. Warm Regards, - Ben, Customer Success
June 20, 2023
Never actually got any help at all, campaigns never started, waited a week before uninstalling when asking for help and receiving ZERO response. Kept prompting me to upgrade when I had already upgraded! Sent me in circles over and over. Waste of time.
Hi there, We apologize for any inconvenience you may have experienced while using our app. Your feedback is valuable to us, and we are committed to provide the best experience to our customers. We wanted to let you know that we have already reached out to you via email, providing information regarding your concern. Please feel free to reach out to our customer support team via email. We will be more than happy to assist you with any questions or issues you may have. Thank you for your patience and understanding. Best regards, Carlos, Account Manager
April 29, 2023
poor app does not meet our requirement need to improve a lot before subscribing to get money improve it
Hi Indian Gardens, We appreciate you sharing this feedback about our app. We understand that in some way we fell short for you, and we apologize for any inconvenience caused. We would love to hear from you about how we can improve. We've already contacted you via email with important information regarding your account. Please keep an eye out for our email from [email protected] We hope to hear from you soon. Warm regards, - Ben, Customer Success
April 26, 2023
no results at all. I have been paying and I still don't see results. no results at all. I have been paying and I still don't see results.
Hello BadKitty! We appreciate you sharing this important feedback with us and we apologize for any disappointments you may have experienced. We are committed to delivering you the best value possible and as such, we've sent an email to you with important updates and next steps regarding your account. Please keep an eye out for our email from [email protected] We sincerely hope to hear from you soon. Warm regards, - Ben, Customer Success
April 26, 2023
nao tive resultados !!! linguagem e idioma nao compativeis esperoter um retornoexpressivo pois paguei por este acesso e naoobtive resultado
Olá Ravena Pneus, Agradecemos a sua opinião, pois é muito importante para nós. Já entrámos em contacto consigo relativamente à sua conta com actualizações muito importantes. Por favor, fique atento ao nosso e-mail de [email protected] Esperamos receber a sua resposta em breve e voltar a colocar as suas campanhas num caminho de sucesso. Saudações calorosas, - Ben, Sucesso do cliente
Sept. 12, 2023
Update Sep 2023 I am done dealing with this app and the company. So my website sells protein supplements which aren't available elsewhere along with a very famous drink. I wasn't getting any sales for the protein and was burning money through the ads these guys have setup. I started to get bit traffic for the famous drink but it was only because google was showing my website when someone particularly searched for the drink. However, for my protein which is my core product, I have hardly got I-2 sales. The total ROAS has been 0.7, which means for every $100 I spent, I just got sales of $70. They haven't been able to perform at all on the keywords targeting protein. Shows that they don't have experience with small ecommerce websites in a particular niche. Their PPC expert says the CPA is $14 which is good, but that's not for the Protein drink. That's the total which includes the drink which I sell for $11-$18. So which means I had to spend $14 to sell a $11-$18 drink where my profit margin is hardly 10%. Again no results for the protein powder. Better to not waste your time as these guys will provide you false hopes, but they don't have much expertise. Update: Aug 2023 Giving this go again after Benjamin has been very proactive and tried to offer me another solution. His support has been very good so far and consistently monitors the campaigns. He has gone out of his way and is really trying to help me achieve the results. Will try to be patient and hope for the best. 5 stars of Benjamin for his efforts and hard work The app is a total waste of your time. The customer service is very slow and poor. They took 4 days to setup my ads, none of them had a single impression or clicks until 5 days. After that they did something and I started getting bills in Google ads but Google analytics and Shopify dashboard showed clicks from random places. There wasn't a single purchase after they had setup 8 ads. Most of the clicks were from random places like Turkey, Spain, Banglasdesh, etc while my geolcation was just NZ Updated- After they reached out to me and asked to try again it's still as bad. They aren't responding to my emails and the ads aren't performing well either
Dear Veganut, We appreciate you taking the time to share your experience with our app. We understand that you've faced issues with your ad campaigns, and we apologize for any inconvenience caused. We've already contacted you via email with important updates and solutions regarding your account. Our team has been working diligently to address your concerns and provide you with the best possible solutions. Regarding the delay in campaign creation, we had two public holidays the week of installation which might've caused a slight delay in our campaign upload time. I simply wanted to offer you more context here, and our apology. If there is anything further we can do to assist you, please do not hesitate to contact our customer service team. We hope to hear from you soon. Warm regards, - Ben, Customer Success