CM Commerce: Email Marketing
Launch eCommerce automations with one click and see returns.
Rating
4.7
feedback
1,156
chart
#3,722
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Dec. 19, 2019
Terrible support, nothing was resolved in the time i demoed this app. Overpriced! They wanted to charge me $99 and up for 55 active clients even though i have 4k clients that im not considering CLIENTS there is no way to remove those clients. They will force syn all the clients from your shopify account and consider those ACTIVE CLIENTS even if they are spam accounts or not. They did not want to work with me so F* them! Poor attitude.
I'm really sorry to hear that you had a negative experience with our support team and I wanted to reach out to help rectify the situation. I believe there are some misunderstandings here as well as some of the figures you've mentioned are incorrect based on the conversations you had with my team and the activity in your account. My team members thoroughly explained our pricing structure and what that meant for your account. I understand that you don't agree with our pricing but we were transparent about how we calculate contacts and what your billing would look like. In November, we explained that contacts and order history are pulled in directly from Shopify and could not be updated through CM Commerce. A fundamental part of the CM Commerce platform is the ability to retarget inactive customers which is why we include them in our pricing. This is done through our workflows (for re-engagment campaigns, cross sell emails, etc) as well as our newsletters. While this feature may not be applicable for all of our customers, many find these features to be exceptionally useful in growing their returning customer base. As such, we cannot offer discounted pricing as we cannot omit those types of features from specific pricing plans. Your calculations of active customers also seem to be incorrect. You say that you have 55 active customers, but in the month that you trialled with us you sent emails to 761 unique email addresses. That isn't taking into account any historical orders or contacts, only contacts that were reached by CMC in the one month free trial. With that in mind, I do believe the 1000 - 2501 customers tier is correct. We're always happy to discuss this with you further offline and we'd love to offer you another free month's trial to use the platform.
Dec. 12, 2019
We've seen major improvements in conversion since we started using CM Commerce abandoned cart emails. Designing nice newsletters is easy and I love that the app has the ability to generate discount codes and link directly to our products within the newsletters. We're now using their reviews as well and it's going really smoothly! I've experienced nothing but stellar and quick customer service. Really happy with the app and definitely find the pricing worth it.
Dec. 12, 2019
We are using the app for several months now. Extremely happy with the app, easy to navigate, great bunch of pre-designed email examples. Excellent cart recovery rate. Highly recommended app!
March 17, 2020
One of the pricier email marketing apps. It does integrate to shopify well and allows advanced customer segmentation. Easy recipes help make workflows(email funnels) really fast and they look good & improve conversion. There's been a clear improvement in sales comparing to some cheap alternatives. I used to give this 3 stars since it was in development stage. I still feel there is room to improve but the guys @CM Commerce have updated the app and added so many useful features in a short timespan this definitely deserves 5 stars! Latest are browsing on products based workflows and autosync to facebook audiences, based on custom criteria from CM like bought products, spent money etc! It's great!
Dec. 11, 2019
I use this app on my own Shopify website, and as a Shopify Partner myself, I make sure to include this app on all websites that I build for clients. Such a powerful program, this manages all aspects of email campaigns, love it!
Dec. 10, 2019
I used CM Commerce to set up successful automated email campaigns, workflows and newsletters that have helped to generate revenue for the company. I hope they are able to implement the A/B testing feature soon because it is something we are looking forward to exploring.
Dec. 3, 2019
Setting up sequences is simple with CM Commerce. I don't like that they changed the app though, but other than that, I love it.
Dec. 2, 2019
CM Commerce has helped us recover an above average amount of our abandoned carts and has helped in creating newsletters. Our newsletters are now clean, effective, and quick. We would highly suggest this app to any e-commerce site. www.alaskaguidecreations.com
Nov. 28, 2019
Great app, would suggest to anyone to use. Easy to use. I have never had to worry about email automation since setting this up.
Nov. 27, 2019
Recovered $500 in my 1st month on trial, only using 40% of the functionality, great app, would suggest to anyone to use. Great app for www.nutratech.co.nz
Nov. 25, 2019
Just started using CM commerce for Nu Hair. No complaints so far. Easy to use, don't like having to add a logo section each time and can be a tad buggy, but overall it's great. Happy that they are part of Campaign Monitor. Looking forward to getting features available in that platform like the countdown timer and engagement segments. Hopefully, it can help drive more customers to nu-hair.com
Nov. 22, 2019
I love the "all-in-one" features of CM Commerce. I use it to collect reviews on our site through a automated "drip campaign" that is sent to our customers after purchase. It works so well! I also use it to customize receipts, send sale emails and follow ups for abandoned carts. It's the only email program I use and would highly recommend it. Their support team is really responsive too!
Nov. 21, 2019
We're big fans of CM Commerce here. It has as many capabilities in an email provider/platform as you can want. It does take time to actually learn how to use all the capabilities however. We definitely recommend contacting them and getting some support from their end if you're stuck at any points in the set-up of automated emails and series process. We did that and we loved the support we got! Highly recommend CM :)
Nov. 21, 2019
CM is the best app to come our way! Highly recommend, creates a lot of extra revenue for us. Invaluable!!
Nov. 2, 2019
I have never had to worry about email automation since setting this up. It delivers without fail. Every time.
Nov. 20, 2019
We have been using this app for a few months now and so far so good. Easy to use and reasonable pricing. Integrates fully with our Shopify store. And they also honored our MailChimp pricing for 12 months when we switched over because MailChimp no longer integrates with Shopify. Definitely recommend this app to anyone needing email marketing tools.
Oct. 18, 2019
A robust app that helps monitor a variety of different aspects of my store. Email marketing has been made really easy using this app.
Sept. 30, 2019
Conversio's customer service is second to none. Whenever I had a question, they responded super quickly with comprehensive answers.
Sept. 27, 2019
So Far So Good. Easy to use and nice templates and designs. Even the support is very efficient when you need them. I really recommend it. Thank you.
Sept. 19, 2019
I love this app. Its increased engagements with my subscribers, converted them to customers and recovered my abandoned carts