CM Commerce: Email Marketing
Launch eCommerce automations with one click and see returns.
Rating
4.6
feedback
1,154
chart
#3,728
All reviews
Rating Breakdown
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May 22, 2020
It’s great for managing all your marketing Especially if you’re not knowledgeable on all the different possibilities. Especially love the newsletter Builder how it pulls everything from your website is so simple and easy to use
May 15, 2020
i like it but its little confusing since i am using this eccomerce thing for the first time dfdfdfd
May 15, 2020
The best app in the app store. I have four stores and use CM Commerce on all four. It has every feature you need for a complete email marketing structure PLUS on-site marketing such as reviews and recommendations and snippets and the list goes on. But the best thing? It just keeps making us money.
May 8, 2020
I am using this app to manage my email marketing campaigns. So far the layout is very simple. Most importantly, the customer service is outstanding! Highly recommend.
May 7, 2020
Am amazingly helpful app and great customer service... 5 star treatment all the way... Keep up the good work...
April 30, 2020
This is an awesome application and even better support staff that are always there to help!!! I can't wait to upscale my business with this amazing application to Shopify!!!!
April 30, 2020
Very useful. Great customer service! The app is very useful for those who need help in starting business and need that edge and this app is the right one to help with customers.
April 25, 2020
Excellent app and excellent customer service. This app is easy to use and very handy for doing the job it meant to do!
April 22, 2020
its amazing app recommended for everyone! just started a new store was great to have this app really a big help!
April 22, 2020
I used this app to track my revenue flow. I just started my business, and even though there is much to track, I already love it.
April 21, 2020
This app is really easy to use and the team behind the work is really friendly and helpful. Keep up the work!
April 9, 2020
Don't get fooled by the cheap starting price. If your business grows this apps will costs you hundreds of dollars per month in no time. There are better and way cheaper options.
Hi Claus, I've delayed replying to this review for a while, because I wanted your account to accumulate more data. First off, CM Commerce is not unlike other email solutions that charges based on subscribers. If your # of subscribers grows, the impact of your email marketing grows and subsequently we charge you more. I've checked your main account for your primary store and you have a 10x return in conversions compared to what you are spending on your email marketing. Considering there are few financial investments that has a 10x return in a single month, I'm optimistic about the value that we are creating. If you need help optimizing your CM Commerce account for your secondary stores or new territories, we're here to help and would love to get you to a similar 10x (and more) return on all of your stores. Cheers Adii Founder @ CM Commerce
March 11, 2020
We absolutely love this app! It is easy to use and set up new workflows. Alana is our Customer Success Manager and helps us with any questions we have and helped us set up everything. She is truly amazing! CM Commerce has been great for us!
March 3, 2020
Excellent! Very easy to use. I especially love the custom coupon codes. Still have a few things to explore, but great impression so far. No issues.
Feb. 19, 2020
After exploring many mail apps, I found CM Commerce to have the most user-friendly experience & templates. Thanks
Jan. 30, 2020
There's some fake reviews in here for sure. They have terrible customer service. Raise a ticket and wait a week for someone to send a link to a FAQ.. We went back to using the native Shopify tools that seemed to work a lot better.
Jan. 28, 2020
Great app before it was sold. The pricing has been tripled and no worthwhile features have been added. Despite using this product for 4 years we're moving on.
Dec. 20, 2019
CM Commerce has beautiful and easy to use email templates. I find the platform really easy to use. The Workflow recipes are very helpful. The platform does have some issues, but I have found the support and dev team are onto it and we always get a resolution. Looking forward to the teething issues being ironed out and then it will be a 5 star review from me.
Dec. 19, 2019
Terrible support, nothing was resolved in the time i demoed this app. Overpriced! They wanted to charge me $99 and up for 55 active clients even though i have 4k clients that im not considering CLIENTS there is no way to remove those clients. They will force syn all the clients from your shopify account and consider those ACTIVE CLIENTS even if they are spam accounts or not. They did not want to work with me so F* them! Poor attitude.
I'm really sorry to hear that you had a negative experience with our support team and I wanted to reach out to help rectify the situation. I believe there are some misunderstandings here as well as some of the figures you've mentioned are incorrect based on the conversations you had with my team and the activity in your account. My team members thoroughly explained our pricing structure and what that meant for your account. I understand that you don't agree with our pricing but we were transparent about how we calculate contacts and what your billing would look like. In November, we explained that contacts and order history are pulled in directly from Shopify and could not be updated through CM Commerce. A fundamental part of the CM Commerce platform is the ability to retarget inactive customers which is why we include them in our pricing. This is done through our workflows (for re-engagment campaigns, cross sell emails, etc) as well as our newsletters. While this feature may not be applicable for all of our customers, many find these features to be exceptionally useful in growing their returning customer base. As such, we cannot offer discounted pricing as we cannot omit those types of features from specific pricing plans. Your calculations of active customers also seem to be incorrect. You say that you have 55 active customers, but in the month that you trialled with us you sent emails to 761 unique email addresses. That isn't taking into account any historical orders or contacts, only contacts that were reached by CMC in the one month free trial. With that in mind, I do believe the 1000 - 2501 customers tier is correct. We're always happy to discuss this with you further offline and we'd love to offer you another free month's trial to use the platform.
Dec. 12, 2019
We've seen major improvements in conversion since we started using CM Commerce abandoned cart emails. Designing nice newsletters is easy and I love that the app has the ability to generate discount codes and link directly to our products within the newsletters. We're now using their reviews as well and it's going really smoothly! I've experienced nothing but stellar and quick customer service. Really happy with the app and definitely find the pricing worth it.