Codisto Amazon, eBay & Walmart

May 9, 2023

I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold. Very frustrating and upsetting

May 4, 2023

Support is useless, this app wont even let you pick a subscription. We are trying to give Codisto money and they dont seem to want it.

April 21, 2023

The app did not work for sellers of used products OR products listed on Shopify with variations. I install and sign the service on 23-MARCH and uninstall on SAME DAY ... I got charged $29 for a service that I never used and did not work. NIGHTMARE ... be careful dealing or installing this APP !

April 4, 2023

Really poor app. Wouldn't push eBay orders to shopify nor would it update products from shopify to eBay. Asked for refund and denied. Poor support wouldn't use this app at all!!!

March 7, 2023

TERRIBLE CUSTOMER SERVICE. Their API feed DOES NOT work with Google Merchant Center, don't listen to their lies. Google confirms their feed does not send "Target Country" or "Destination" details, which are required by Google Merchant Center. Wasted many hours talking to useless customer service (Arlie and Chloe) who know nothing and don't read the actual support requests, they just lazily copy and paste "help" articles which are useless and don't address the actual issues. We set up the feed exactly as their support documents describe, but the feeds don't work. Can use any other API app and it works fine. USELESS APP - STAY AWAY

March 6, 2023

Nice premise, but this app fails to perform basic features like sending only FBM orders to Shopify and requires a hack to keep Amazon sellers from violating Amazon TOC on communication. I really wish it had worked, but Support could not resolve the FBA orders being created randomly in Shopify. After a lot of effort to set up and configure, it is back to searching for a solution that works as advertised.

Feb. 28, 2023

A simple problem of adding our Google Merchant account to Codisto has cost us hours or time and $100's of dollars due to Codisto support messing up. Duplicated orders, duplicated ebay and google merchant accounts in codisto. 2 hours+ lost time and staff having to deduplicate orders in shopify and our fulfilment system Total disaster.. all we wanted to do was add Merchant center to Codisto. Worse still support really not listening to what we say blindly following their docs without a clue what to do when it goes wrong.. not even an apology! Day 2 support still blindly followed their docs and ignore the customer , even when i pleaded with them they still took action without consulting us first. Honestly, they have turned into a disaster area!!!

Feb. 13, 2023

Didn't work for me. 1- Product linking was inaccurate more often than not. This was the case, even though I only linked such products marked with 'high confidence'. Orders with wrongly linked products could not be altered. 2- Repeat customers were not recognized due to alternate naming and I had to manually link such customers each time. 3- Fulfillment would not translate back into the eBay platform. The App might work for you if you are setting up a new store and intend to push the products to various platforms. For me, this App has created more problems for me than it solved. Support seemed not keen. So I deleted the App on my part, hoping that this will solve my problems. Particularly disappointed.

Jan. 23, 2023

We integrated Codisto Shopify for our ebay stores in December and it's still not working properly. Support provides contradicting information and doesn't seem to know their own platform. They are based in Malaysia - send over calendar links for calls- you set up a call and they don't show up as the slot they sent is 4/5am their time. I can't talk to how the actual connector works as we can't even get support to set it up properly.

Jan. 11, 2023

Leider funktioniert das überhaupt nicht es ist nicht möglich seine Konten zu verbinden geschweige denn Produkte zu verwalten

Jan. 10, 2023

I am leaving one star because the customer service team was attentive and kind, and tried to help. I would really proceed with caution if using Codisto. I installed it as a last resort to manage my Ebay store, once the Ebay app was no longer available in Shopify. At first glance and based on the first few reviews it seemed great, but shame on me for not researching more. It's a great idea, and I suppose it could work in some cases however with a consignement business like mine, with so many different types of inventory, details and information to sync it was an ABSOLUTE NIGHTMARE. The video explaining how to link listings is short and sweet, so I watched and did it however it never warned what would happen if you did not make certain selections. Literal YEARS of work was ruined with a click. All of my carefully organized details (categories, styles, condition of items) was taken out. I had to put my store on vacation mode and pause sales in order to at least return the proper items to the proper condition before I was able to sell them ethically, and the best part was I couldn't even work on them until they were unlinked from Codisto which I was told could only be done on their end. Red flag to have that much control over one's listings. I was PROMISED twice by the agent I was chatting with that once unlinked everything would return to how it was before i installed, not to worry nothing was lost. NOT THE CASE. It has been over a week and I am still fixing over 2000 listings one by one, and the kicker is now I have to remove the Codisto logo in each and every one of them because I am sure as anything not advertising for them. IT IS A HOT MESS, and has completely ruined the beginning of my 2023 year of business. PROCEED WITH EXTREME CAUTION AND EXTENSIVE RESEARCH IF IT'S RIGHT FOR YOUR COMPANY.

Jan. 10, 2023

Switched to Codisto when the eBay integration app ceased. Day 1: Linked existing listings. This reset all of my eBay prices to my lower website prices - a few eBay customers got a bargain. Not a big deal. Then I tried to update the prices: didn't work. Contact support. Support said 'Oh, there's a problem with linking listings from eBay sometimes, let me unlink them and you can link them again'. I did this. Pricing still didn't work. Day 2: I noticed that my VAT rate had been set to 0 on all of my listings. By this time, my eBay prices had somehow updated to the correct amount. I then proceeded to change my VAT rate for my eBay listings to 20%. Didn't sync. Contact support, and they tell me to unlink and relink again. This seems to be their answer to everything. Day 3: Tried to list NEW listings on eBay duplicated from my website. Listing about 8. Only 1 was successful. Didn't contact support, as they are fairly useless. Just uninstalled and went with another app. Throughout this ordeal, eBay listings had to be temporarily supsended as pricing/vat rate was wrong, resulting in lost sales. Not recommended.

Jan. 3, 2023

The app works kind of ok but it has some very serious issues. I have 2 Shopify stores and 2 eBay stores, the issues im having are across both stores so its not a localised issue or settings, its the app thats faulty. It creates return policies and assigns listings to it automatically It creates shipping policies and assigns listings to it automatically I have to check daily and reassign listings to the correct eBay business policies and the next day the app has assigned other listings to policies it created all by itself. Support are nice but apparently blocked by back end engineers or something, Its been months of back and forth emails with no solution - however they're more than happy to take my monthly fee for an app thats not working as advertised

Dec. 25, 2022

ein Haufen Inkompetenter. 7 Monate, um ein Problem zu lösen, ohne Erfolg. Ich habe praktisch 7 Monate bezahlt, ohne das Programm nutzen zu können

Nov. 9, 2022

0 not option: Walmart integration broken, support useless The core of this product is to sync inventory/orders, well it cant do that for their Walmart integration. It does not work. You will not find information anywhere about this major issue unless you install the app, spend 2 days configuring and then open a ticket. Then they tell you, yea thats broken... Any reputable company/product would be responsible and notify users/customers there is an issue. How this app got so many 5 star reviews is amazing, seems suspicious.

Oct. 7, 2022

*In response to the reply, Codisto seems to have a Donald Trump culture of blame everyone else but say they dont wish to enter the blame game. Again they maybe quick to reply but thats the only positive thing I can add. Awful just awful. Seemed to do the job for Amazon FBM on a small scale, appalling for ebay. Support team maybe be quick to reply but do not seem to understand how eBay works, they spend more time arguing points that do not matter rather than deal with the issues. Their 'fix' destroyed sales, their 'refix' completely shot a six figure turnover ebay shop. Perhaps I'm really unlucky but Codisto doesnt seem fit for purpose .

Jan. 12, 2023

It has been three months without any resolutions. If you hold an extensive inventory catalog, we recommend testing first. Codisto has so many errors and automatically updates variables without our approval. Codisto has ruined our Top Rated Seller ranking with all their backend issues. For example, their system creates its own return and shipping policy and applies it to all our eBay listings without us doing anything. We now have buyers buying items thinking they get free returns worldwide free of charge. We have contacted Codisto multiple times. A resolution. As per other customers, I agree with Codisto pointing fingers and blaming the customer for any issues. I want to make this clear. This is not a seamless migration if you already used the Shopify eBay application. Do not delete your Shopify eBay application and keep it as a backup, even if they tell you to do so. We recommend pausing your eBay store during the integration to prevent any issues. You will have significant downtime and loss of sales opportunities on eBay during your migration period. After installing Codisto and syncing, our eBay categories, item specifics, and inventory were deleted. Since Codisto removed all of our inventory quantity, 70% of our eBay listings were ended, losing their historical data and Watchers. All this right before the Black Friday marketing campaigns for 2022. In addition, the eBay connection token expired within 72 hours without us knowing. We did not update anything on eBay or make any account changes. During this time, orders came in but needed to be synced to Shopify. We manually had to fulfill the orders on Shopify and eBay. If Codisto can help us get things on track 100%, we will update our reviews and experience.

Sept. 25, 2022

Codisto support assured me that that they had fixed and earlier problem and that Pryce Sync for Walmart could be turned off. After months of back and forth with support and countless hours of testing different options, they could not find a solution and not even an apology for the wasted time was offered. If they had just acknowledged that it didn't work from the beginning, I would not be leaving this negative feedback. But they just kept insisting that it did it work, probably thinking that I would just let it go. At first they blamed Walmart for it, telling me to disconnect their app and test. I did, I tested for a week and reconnected. It was not Walmart's fault. Their solution is, find another app that can provide a fix for their app. A gigantic waste of time.

Sept. 21, 2022

False advertising. This app does not integrate with Walmart Canada, even though they claim to support GLOBAL marketplaces. Paid for a few months of subscription, trying everything to get walmart running, then they tell me that Walmart Canada is not supported.

June 15, 2023

Unfortunately the app contiunes to breach data protection by sending my chat texts and other data to a competitor's email address. I asked them to fix it many times, one 'solution' was to refresh my browser, which obviously did not work. I've been through it with them many, many times and they always say they will sort it but it never gets sorted. Finally I asked to be put in touch with the app owner but this is not permitted. Seems my issue (or just me maybe) is not important enough for the owner. Overall the app is good, but until I speak to the owner and get a promise from him that he will make sure the app stops breaching my data privacy rights, this review stays at a 1/5.