Rating

4.4

feedback

185

Reviews

chart

#653

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    1%
  • Less than a month
    3%
  • Less than a year
    65%
  • More than a year
    26%

Reviews Summary

The reviews for the Shopify Collective app are mixed, with both positive and negative feedback from users. One common positive theme is the ease of importing products and the variety available through the app. Users appreciate the ability to expand their product offerings without carrying a large inventory. Additionally, some users find the app helpful in streamlining operations and making fulfillment and exposure easier for suppliers. On the negative side, users have raised concerns about issues with supplier relationships, such as sudden removal without notice and low margins that put retailers at risk. Some users have also mentioned difficulties with the return process, particularly in handling returns back to the brand and the clunkiness of the system. Another common complaint is the lack of transparency in shipping charges and the impact on profit margins, with some users feeling that certain margins are not feasible for their business.

Highlights

Ease of importing products and expanding product offerings
Supplier relationships and margins
Return process and transparency in shipping charges

Rating Breakdown

  • 5
    72% (134 ratings)
  • 4
    9% (16 ratings)
  • 3
    8% (14 ratings)
  • 2
    3% (6 ratings)
  • 1
    8% (14 ratings)

Reviews with Text

  • 46% (85)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 22, 2026

Asunto: CRÍTICO - Collective bloqueado "Nicht berechtigt" - Semanas sin solución Hola equipo de Shopify Collective, Escribo directamente porque llevo SEMANAS con Collective bloqueado. PROBLEMA: Apps > Collective > Einstellungen muestra: - Status: "Nicht berechtigt" (No autorizado) - "6 von 7 abgeschlossen" - NO indica cuál es el 7º requisito LO QUE TENGO COMPLETADO: Shopify Payments activo y verificado Cuenta bancaria conectada (OLDENBURGISCHE LANDESBANK) Registro fiscal verificado ID verificada Dirección en país soportado (Alemania) Moneda soportada (EUR) Plan Shopify activo (Basic) HISTORIAL DE SOPORTE: - 21 enero: Jordan prometió solución en 48h - 22 enero: Jourdan escaló a equipo técnico sin plazo - Resultado: SEMANAS bloqueado, CERO soluciones NECESITO: 1. Identificar el 7º requisito faltante 2. Solución en 24 horas máximo 3. Autorización manual si es necesario URGENTE: Estoy en periodo de prueba y no puedo usar Collective. Jorge Sarmiento la-tienda-de-pepe-aguirre-2.myshopify.com 22 enero 2026

Using app

--

Total reviews

1

Average rating

1.0

3 / 5 Share

Jan. 21, 2026

Our primary concern with Shopify Collective is the lack of stability and fairness it creates for retailers. Vendors can remove a retailer instantly, without notice, which can immediately break live product pages, collections, and customer-facing experiences. This creates operational risk that no serious business can absorb. There should be a mandatory 48-hour removal period with a clear system notice stating that the vendor has chosen to discontinue the relationship, allowing retailers time to remove products cleanly and protect their storefront and customers. Additionally, the margin structure on Collective is fundamentally misaligned with standard retail economics. Margins in the 10–20% range are not feasible. In traditional wholesale and dropship models, retailers operate at 30–50% margins, sometimes paired with a dropship or handling fee. Retailers are responsible for customer acquisition, marketing spend, customer service, chargebacks, returns, and brand reputation. Vendors benefit from reduced operational burden and expanded reach, yet Collective enables pricing structures that shift nearly all risk to the retailer. Collective has undeniably made distribution easier for suppliers, but ease of operation should not come at the expense of retailer sustainability. Making fulfillment and exposure easier while simultaneously eroding retailer margins is not a viable or ethical long-term model. There should be enforced minimum margin standards (at least 30–50%) for vendors on Collective, or those vendors should not be eligible to participate. Without protections around sudden removal and without realistic margin requirements, Collective disproportionately benefits suppliers while undermining the businesses that actually interact with and support the end customer.

Using app

--

Total reviews

7

Average rating

4.6

5 / 5 Share

Jan. 21, 2026

Need phone numbers to reach companies and when we download their products it would also be nice if tags, seo, and meta data stuff we download as well. Cut down work.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Using app

4 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 19, 2026

The only complaint I have is that the return process is clunky. When a customer submits a return - it needs to go back to the brand (not our store). It doesn't require the brand to upload a return label immediately. Therefore I have customers contacting me for the label- and I sound awful telling them that I, as the store owner, can't upload it. Then they are left skeptical because the customer doesn't (and honestly shouldn't) have to know how we are working as a drop ship business through Collective. I think it should be set up to force a return label to be created on the spot. I have to reach out to the brand and bug them to upload the labels for my customers in most cases.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the feedback! We understand the frustration. Note that as the retailer you can choose to accept returns and share returns labels yourself, and then send them back to the supplier. Merchants who go this route often choose to use a 3P returns app to assist, see documentation: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/returns#app-returns-policies We would also recommend confirming this change with your suppliers beforehand.

All reviews

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