Shopify Collective
Sell new products without inventory
Rating
4.4
feedback
185
chart
#653
All reviews
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Jan. 21, 2026
Our primary concern with Shopify Collective is the lack of stability and fairness it creates for retailers. Vendors can remove a retailer instantly, without notice, which can immediately break live product pages, collections, and customer-facing experiences. This creates operational risk that no serious business can absorb. There should be a mandatory 48-hour removal period with a clear system notice stating that the vendor has chosen to discontinue the relationship, allowing retailers time to remove products cleanly and protect their storefront and customers. Additionally, the margin structure on Collective is fundamentally misaligned with standard retail economics. Margins in the 10–20% range are not feasible. In traditional wholesale and dropship models, retailers operate at 30–50% margins, sometimes paired with a dropship or handling fee. Retailers are responsible for customer acquisition, marketing spend, customer service, chargebacks, returns, and brand reputation. Vendors benefit from reduced operational burden and expanded reach, yet Collective enables pricing structures that shift nearly all risk to the retailer. Collective has undeniably made distribution easier for suppliers, but ease of operation should not come at the expense of retailer sustainability. Making fulfillment and exposure easier while simultaneously eroding retailer margins is not a viable or ethical long-term model. There should be enforced minimum margin standards (at least 30–50%) for vendors on Collective, or those vendors should not be eligible to participate. Without protections around sudden removal and without realistic margin requirements, Collective disproportionately benefits suppliers while undermining the businesses that actually interact with and support the end customer.
Jan. 12, 2026
How to return the item to the supplier if the customer wants refund or return? Where the supplier shares the return label with the retailer, so it can be sent to the customer?
Thank you for the feedback! Return settings can be managed in the Collective app, under Settings -> Return policies. From there you can select whether you want customers to send the item back to you to then send to the supplier, or if you want suppliers to receive items back directly from the customer. It's up to you as the retailer. Also, if you choose for suppliers to manage returns, then the supplier will receive a notification in their admin once a return is requested. The supplier will then upload the return label to the order, which will make the label visible to both you and your customer. Hope this is helpful :)
Jan. 11, 2026
It would be great if you could figure out a way to let different currencies collaborate. Canada has a very limited amount of suppliers compared to other world regions and I feel like we are missing out extensively on great partnership potentials through such an easy way to collaborate. Additionally, it would be nice if suppliers had to give a reason before removing you. I have had a couple just randomly delete and it really leaves you scrambling. In these instances I can't even pinpoint why it happened either and its good to be able to get feedback.
Jan. 8, 2026
The app has been easy to work with, however, my very first sale went badly. They need to hold their suppliers accountable. The very first supplier that I had a sale with dropped me after I asked a few questions about my order tracking number not working for 3 days, after all of the time and energy invested into this supplier.
Dec. 4, 2025
PLEASE STOP SELLERS FROM HAVING TO DISPLAY WHOLESALE PRICES ON CUSTOMER RECEIPTS!!!!!!!
Dec. 2, 2025
Get app... it is working well... the only issue I have is a shopify Design issue and I don't know how to change it. When customers place orders, many suppliers have marketing programs that follow up with customers on the order and on future marketing. Because the order is through our store, all of those emails come to us... they don't go to the actual customer, and our inbox gets stuffed with basically junk emails... Not sure if/how this cna be stopped, or if there's a way to pass it through to the actual customer. But it would be greatly appreciated. I know there would be a lot of moving parts ( so to speak) to make this happen, but I can't be the only person dealing with it. Thanks for the Reply... Maybe Shopify could send out info to those participating in the Collective and tell/ask them not to market to Collective orders... I think it would carry more weight coming from Shopify.
Thank you for the feedback! You are correct that this is likely related to the marketing programs that suppliers have setup to automatically run when new orders are created. Our recommendation is to ask your supplier to review their email automations and see if they can apply some sort of exception or segmentation to Collective orders. We do not pass the customer email to the supplier, as the retailer is considered the merchant of record and owner of the customer relationship.
Nov. 30, 2025
Oct. 31, 2025
As a retailer, we'd love to be able to change prices! Could also use more support from Shopify, as sometimes we have questions that are hard to get answers to. Otherwise, it's an amazing collaborative platform and we love it!
Store
RUE + ROE
Using app
6 months
Thank you for the feedback! We're sorry to hear that you've had trouble getting your questions answered, but we'll reach out over email to see if there are any we can assist with.
Oct. 15, 2025
The layout seems to change regularly, and not for the better. Originally, relevant suppliers were displayed by default with instant downloads front & centre. Now those seem to be almost impossible to find, with the focus moved to individual products, which, for me, is less than useless, especially when none of those products appear to be available on Collective anyway. It seems that Shopify now want retailers to do their marketing for them by seemingly expecting retailers to chase potential suppliers to get involved with Collective. Tail wagging dog springs to mind. It all feels a bit half-baked, as though somebody had a good idea but failed to develop it before launch.
Thank you for the feedback. We're sorry to hear that you didn't have a great experience using Shopify Collective. We'll be reaching out to you via email to see if you can elaborate on the feedback you've shared, as we want to offer a product that serves your needs.
Aug. 25, 2025
The margins for pricing can't be changed and only benefit the vendor! I recently had a 300 sale and made $50 while the vendor made the rest. On top of that, the retailer pays shipping fees! I get they fulfill the order and it makes less work because you import the product however, you still have to spend a ton of time merchandising it into your shop, promoting it to customers and communicating to clients. Not sure I'll keep using it after being so discouraged my first sale.
Aug. 12, 2025
Wondering why we were sent the email BUT when we go to set it up then we find out that the Discovery feature in Shopify Collective is only available to businesses based in the United States. Since we are outside the US, and in Canada, we won't have access to Discovery to find new suppliers or products automatically.
July 29, 2025
This app has the potential to be a game changer for streamlining product connections across brands. However, it's become a major liability for our business. When retailers are connected, collective images from all partners are counted against each individual account’s file storage—yet users have no ability to modify or manage these images. Compounding the issue, Shopify provides no tools to track how far over the storage limit an account may be, and even deleting products does not remove the associated images. Without visibility or control, this creates an unsustainable and opaque system for retailers.