Shopify Collective: Supplier
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Hello Shopify Team, I would have left 5 stars but I think two changes to how orders are processed would bump you to 5 stars. I'm a supplier using Shopify Collective and have two suggestions that would improve the fulfillment experience for both suppliers and end customers: 1. Return Address on Shipping Labels Currently, when fulfilling Collective orders, the shipping labels show my address (the supplier) as the return address rather than the retailer's address. Since the retailer is managing the customer relationship and their branding, it would create a more seamless customer experience if the return address on the label reflected the retailer's information. This way, if a customer needs to return an item, it appears to come from the store they purchased from. 2. Phone Numbers on Order Addresses The billing address and shipping address currently both show the end customer's phone number. It would be more logical if: Billing address showed the retailer's phone number (since they're my customer in the transaction) Shipping address showed the end customer's phone number (for delivery purposes) This separation would create clearer distinction between the business relationship and the fulfillment logistics. Both of these changes would enhance the white-label experience that Collective aims to provide and make order management clearer for suppliers. Thank you for considering this feedback!
Thank you for the thoughtful feedback! While this is potentially not what you're looking for, we wanted to note that if the retailers you work with choose to handle returns for Collective orders, then the return address will be the retailers rather than your own, as they would generate the shipping label. A retailer would have to select this option within their policies. If that's something you're open to, you can read more about that here: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/returns#understanding-returns-policies
Good. There's one small fix that can take it from 3 stars to 5 stars. Please let us update product descriptions without having to remove the product from peoples stores and then make them re-add them. This should be a simple fix. Than you!
Thank you for the feedback! The good news is that this is possible today, if your retailer adjusts their product sync policies. Retailers can choose to continually sync title, description from suppliers. It is not selected by default but suppliers can request retailers to enable it. Feel free to send them here to learn more: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/products
Allows anyone to buy ONE item for 50% off There should be MOQ requirements and I cannot turn this DAMN app off!! I do not want to use anymore!!!
We're sorry to hear you had an issue when using Collective. Please note that as the supplier you are able to set the product prices and the relevant retailer margins. Retailers can offer discounts on your products, but this comes out of their margins, not your cost price. If you are seeing differently within your admin, please contact Shopify Support as this should not be happening.
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