Shopify Collective: Supplier
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terrible; almost no features whatsoever.
As a merchant, its horrible experience, Before getting paid, the Fullfilment timer starts, thats badly impact our Fulfillment average ratings, also as a merchant we should not receive any order from retailer before getting paid, When status payment pending shopify still counts fullifilment time, Which is system bug, should resolved, some retailer place fake order and the payment never get settle, but shopify still counts its a legit order ( when payment pending, they also warn not to fullfil before getting paid), at the same time they count this order as fullfilment parameter to give you a average ratings we have to manually check every retaile, then cancel this fraud order, which will be never settle payment status to paid, So, as a merchant we should not get notified a newly order before getting paid or shopify should not count any order as before getting paid, (so we don't have to manually check the order status every time), some time we have to cancel this fake order (pending payment over 2 days), then manually cancel it, Support team also can not gurantee the payment settlement. They have no options to filter fraud retailer. So collective is not a functional b2b platform, plenty of issue to be fixed.
Does not take into account product that is not in stock (the sell while not in stock option is not on for the product in question.)
terrible i keep getting random stores connecting all the time
When I update my listing, that information is not pushed to partners pages. This causes confusion and for the listings to be incorrect on their end.
This app encourage scammers. Even they enable automatic payment, they can still make as paid manually. If you are using any ERP or logistics API, the order will be shipped, and you never receive money. I see others complained about the same thing, Shopify said "check before ship", which is impossible in real world, especially you have certain business capacity already. It does not make sense there is a "marked as paid" option!!! this is encouraging scam. We are scammed $500+, when I find out actually no money was added to payout, it was already too late.
It is not easy to use and offer free shipping on your website but shipping charged on collective.
It would be great if I actually got paid when others placed orders, even when they are on automatic payments, payment still pending a month later and they have already received the merchandise. No one seems to care or help retreive the money that it suppose to be debited automatically.
I shipped $200 worth of goods, but it shows 'payment pending', and I have not received the money. I contacted Shopify, and they said the retailer did not have sufficient funds at the time of ordering. In that case, the order should not have been allowed in the first place. I sent the merchandise but did not receive payment. This app does not protect suppliers, and I do not recommend it.
We're sorry to hear this. After reviewing your account, we found that orders were fulfilled while still in 'Payment pending' status. Collective displays a pending icon on the order and includes a note recommending you wait until the order is marked as 'Paid' before shipping. For future orders, we recommend checking that orders show 'Paid' before fulfilling, or adjusting any automations you may have in place to exclude orders in 'Payment pending' status. If you need help adjusting your workflow, please reach out to our support team.
Allows anyone to buy ONE item for 50% off There should be MOQ requirements and I cannot turn this DAMN app off!! I do not want to use anymore!!!
We're sorry to hear you had an issue when using Collective. Please note that as the supplier you are able to set the product prices and the relevant retailer margins. Retailers can offer discounts on your products, but this comes out of their margins, not your cost price. If you are seeing differently within your admin, please contact Shopify Support as this should not be happening.
don't know why they switch to 75% profit unacceptable.
Thank you for the feedback. As a supplier, you can set retailer margins to retain full control over the cost price you receive when the item is purchased by the customer. We'll follow up with you over email to see if there's additional context we can gather about your situation.
It doesn’t work! Shows error message and impossible to uninstall Don’t install this app!!
Thank you for bringing this to our attention! Without being able to see your screen, we cannot say for sure what is happening. However this is absolutely not the expected before. We ask that you please contact Support if at all possible to correct the issue.
We really like the program, but the inability to separate shipping rates from our main store is a severe limitation. We want to extend a higher margin to Shopify collective shops; however, we offer free shipping on our site for orders over $100 and cannot separate that rate for collective orders. We would like to have shipping calculated at checkout for collective orders and have unique shipping rates for our store.
I was using this for a while, set up everything was great. Randomly, without any changes to my store, I was deemed ineligible. Shopify support doesn't know why I am ineligible, because I have met all the steps to be eligible. Therefore, this is a malfunctioning (half working) app that the developers apparently do not care to fix as I have reached out 4 times already and just did again today!
Why is this collective order free shipping - when i dont offer free shipping in the collective setting but only calculated shipping - We offer free shipping over RETAIL orders of $50+ - and and collective is providing free shipping for orders of $20 (with a $50 retail vLUE) - THIS IS UNACCEPTABLE
Can not open, installed but nothing happens after that :(
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