Shopify Collective: Supplier

I was using this for a while, set up everything was great. Randomly, without any changes to my store, I was deemed ineligible. Shopify support doesn't know why I am ineligible, because I have met all the steps to be eligible. Therefore, this is a malfunctioning (half working) app that the developers apparently do not care to fix as I have reached out 4 times already and just did again today!

It's a pretty easy, seamless set up from what I can tell so far. I am still trying to see where exactly I am being reimbursed from the retailer though-product and shipping? Just had a few back to back orders during a very busy week so not much time to really dive deep into this new-to-me channel.