Complianz GDPR Cookie Consent
Automated cookie banner – GDPR, CCPA & Google Consent Mode...
Rating
4.3
feedback
281
chart
#403
All reviews
Review RSS Feed
Sept. 2, 2025
Sept. 2, 2025
Einfache Bedienung, muss noch prüfen, ob alles automatisch richtig erfasst wurde.
Aug. 24, 2025
We experienced recurring problems with this app. One major issue: the cookie banner went offline for a long time because an update was supposed to be triggered manually. Unfortunately, there was no notification about this – you only see it if you actively open the app. This meant our tracking was not working properly for a long time. Another frustration: technical support is only possible via installing a separate support app. This is very unusual compared to other Shopify apps, where normal backend access is sufficient. The final straw (and the reason we uninstalled the app): without making any changes in our shop, the cookie banner simply disappeared. It had been active in the settings, yet suddenly our Klaviyo newsletter signup forms were no longer visible in the shop. After some digging, we discovered it was caused by the cookie banner app. As a result, Google Ads performance also dropped drastically since no data was being sent. In summary, this app caused us significant business damage, and we cannot recommend it.
We’re sorry we let you down. We’ve sent you an email with a personal offer to fix things. Please check your inbox or reach us at [email protected]. regards Aert Hulsebos
Aug. 14, 2025
As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold. Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access. If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.
Aug. 11, 2025
I had a problem with the display of the cookie banner after switching languages in the store manually. The complianz team looked at the problem and as soon as their technical team got involved, they were able to resolve the issue. Now the app works as expected. Thanks!
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Aug. 1, 2025
Vor dem Upgrade auf Complianz hatte ich nie Probleme, seit der Umstellung kann ich mein Shop Theme nicht mehr anpassen, weil sich alles aufhängt.
We're sorry to hear about your experience. We provide support within one business day and would be extremely happy to hear from you through our support channels in order to help you solve the issue. It likely concerns some kind of incompatibility that we can resolve for you. We hope to hear from you!
July 30, 2025
Unusable after new update.
Hi, I'm sorry to hear about your experience. We respond to any support inquiries within 24 hours, we'd be happy to hear your feedback and more details about your issues so that we can help you resolve them. We're looking forward to hearing from you!
July 16, 2025
Since the switch to "Complianz" we do have a lot of problems with this app. E.g. on mobile devices (tested on Google Pixel 7A, Android 16) the banner pops up on every page we open. Test many different browsers (Chrome, FF, Opera, Brave). That essentially makes it impossible to browse our site or buy something! Never had any problems with the "old" version of the app!
Hi, We've seen your support ticket and have responded to you a few days ago asking for more information. We offer free support and would be happy to hear back from you. As this seems to be an isolated issue we strongly believe there might be some sort of interference issue with perhaps a caching or optimization app you might be using. We hope to hear back from you via the support ticket.
July 11, 2025
After the Update, the app isnt usable in the EU area. No translation an many other things that doesnt work.
Hello and thank you for your review. I'm sorry to hear about your experience, but I'm curious to hear more about the issues you've described as these seem quite far apart from what our app is. It is able to support multiple regions and it definitely support the GDPR for the EU, and we do offer automatic translations and offer manual custom banner text possibilities. Perhaps some settings in our could be made more clear for you and we'd love to hear your feedback about it! We've reached out to you via a Support Ticket in order to get more information and to offer support for your issues, we'd be happy to hear back from you!