Complianz GDPR Cookie Consent
Automated cookie banner – GDPR, CCPA & Google Consent Mode...
Rating
4.3
feedback
281
chart
#403
All reviews
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June 24, 2025
The app launched updates without informing me and as I didn't go into the app to accept it (as I didn't know about it), our entire tracking broke down. It took me weeks to figure out that an update in this app caused all the issues. The support wasn't helpful either. Now again, they launched a new version and forced me to move to it. My banner design and all customizations were lost in the process, and I had to start from 0. Therefore, I now decided to move to a different Cookie banner app.
Thank you for your review. I'm sorry to hear you've encountered issues. We recently released an update to our app to introduce new features and provide a more modern, comprehensive cookie banner. This update was communicated over the past few months via email. It's unfortunate to hear that your tracking is no longer working as expected. While we haven’t received similar reports, we’ll certainly investigate this to better understand the situation and help prevent it in the future. We’d be very happy to support you further and find a solution that ensures you get the best possible experience with our app.
June 23, 2025
The App was working fine, before their upgrade to "Complianz". Now it is... - not loading at all when using Brave Browser - not loading the appearance panel when using Edge Browser - still showing the old app, when visiting our store, although it should be showing the new one I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy. According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider." In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.
Thank you for your review. I'm sorry to hear you encountered issues while using our app. Regarding the browser-related problems, it's worth noting that Brave tends to block many third-party services by default, which may affect functionality. As for the issue with your cookie banner not updating, this can be resolved quickly, and we're more than happy to take care of it for you. However, we do require a signed waiver before we can access your store. You mentioned the section about "requesting exceptional support" in the waiver. We understand that the wording might sound unusual. It simply means that we're offering hands-on assistance by directly accessing your store to resolve the issue, rather than guiding you through the steps via email. If you’re open to it, we’d still be very glad to help and get everything running smoothly for you. Thank you again!
June 18, 2025
Seit dem neuen Update leider wesentlich schlechter als vorher. Das Widget ist an einer schlechten stelle platziert und lässt sich auch nirgends anders platzieren. Das Logo im Header ist extrem klein, sodass man es kaum erkennt und lässt sich nicht verändern. Das Design des Banners war vorher besser und lässt sich nun auch kaum noch anpassen. Für mich ein leider sehr enttäuschendes Update.
Hallo, vielen Dank für Ihre ehrliche Bewertung. Es tut uns leid, dass Ihnen das neue Erlebnis nicht gefallen hat. Wir haben tatsächlich auf ein neues Branding sowie eine modernisierte Technologie umgestellt. Sie haben recht, dass es anfangs zu kleineren Startschwierigkeiten gekommen ist. Diese konnten wir jedoch sehr zügig beheben. Sie können das Privacy-Widget durch einen Link ersetzen oder die Position anpassen. Außerdem arbeiten wir bereits daran, weitere Funktionen bereitzustellen, mit denen Sie Ihr Banner noch individueller gestalten können. Gerne unterstützen wir Sie über unseren Support-Kanal, falls Sie uns noch eine Chance geben möchten. Vielen Dank!
March 22, 2025
This app works perfectly without any issues! Everything runs smoothly and reliably. But what really impressed me is the customer service—they do an outstanding job and even go beyond what they actually need to do. That kind of support is rare and truly appreciated. Highly recommended!
Feb. 20, 2025
Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.
Hello, Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired. As we've communicated per email, what you aimed to achieve within our app might be possible with some Custom CSS (for which you might need to have some web developer expertise) but its not something that we can help you with within our product right now unfortunately. We've forwarded your feedback internally in order to investigate whether we are able to increase the amount of features our app has in the near future of course. In any case I wish you to have a great remainder of your day!
Feb. 6, 2025
Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course. However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused. We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app. We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.
Jan. 16, 2025
Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.
Dec. 2, 2024
I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.
Nov. 28, 2024
Die app hat erstaunlich wichtige Funktionen. Schade, dass ich diese nicht früher schon entdeckt habe. Empfehlenswert! Top Preis!
Nov. 27, 2024
A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.
Nov. 19, 2024
Wir haben GDPR Legal Cookie by iubenda vor einem Jahr installiert und anfangs waren wir zufrieden. Damals hatte wir eine Frage, die schnell vom Support beantwortet wurde. Doch leider hat sich das nach einem Jahr komplett geändert. Der Seiten-Scan hat gezeigt, dass die Cookies der App nicht korrekt gesetzt werden – was für uns als Betreiber extrem ärgerlich ist. Also habe ich mich an den Support gewandt. Die erste Antwort ließ vier Tage auf sich warten und war leider überhaupt nicht hilfreich. Auf meine Nachfrage nach weiterer Unterstützung warte ich nun seit weiteren vier Tagen ohne eine Antwort. Das ist kein Service, wie man ihn sich wünscht! Die App wurde daher deinstalliert, denn es gibt definitiv bessere Anbieter auf dem Markt.
Nov. 6, 2024
So einfach einzustellen. Hatte Probleme, dass der Cookie Banner nicht auf gepoppt ist. Der Support hat sehr schnell geholfen
Oct. 30, 2024
the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional. And the app still works. It couldn't be better.
Oct. 21, 2024
I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!
Oct. 14, 2024
Just miserable! First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix. As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer. Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.
July 4, 2025
All I have to say, very fast, effective and kind Support. Thank you ---> I SAID THAT BEFORE COMPLIANZ TOOK OVER NOW MY NEW REVIEW Everything does not function in a right way! You can't select every single cookie by itself now. It's not compliant for EU-Policies (thats very bad) Before the UPDATE the cookiebanner was the best for Shopify. It had everything!!! NOW THIS very bad designed Cookiebanner ist slow and not useable at all anymore. We as Shopowners are insanely disappointed about the recent Updates. Hope you will fix this in the future
Sept. 19, 2024
Ein super Support Team für das GDPR Legal Cookie Banner! Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen. Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet. Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet. Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.