Rating

4.6

feedback

25

Reviews

chart

#4,387

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    52%
  • Less than a year
    32%
  • More than a year
    4%

Reviews Summary

The LockOn app has received overwhelmingly positive reviews for its exceptional customer service and quick problem-solving abilities. Customers appreciate the responsiveness of the support team, with mentions of specific team members who provided excellent assistance. The app is praised for its ease of use and effectiveness in restricting access to specific pages for logged-in users. However, there are a few negative reviews highlighting issues with custom code injection and billing problems, which have led to frustration and dissatisfaction among some users.

Highlights

Exceptional customer service and quick problem-solving abilities
Ease of use and effectiveness in restricting access
Issues with custom code injection and billing problems
Specific team members providing excellent assistance
Frustration and dissatisfaction among some users

Rating Breakdown

  • 5
    84% (21 ratings)
  • 4
    8% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 8, 2025

Incredibly responsive and helpful customer service. They helped us use the app for a new use case and set it up in the provided time frame, all while working to understand how our end user would need to interact with our site.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2024

Amazingly responsive customer service. We have an older theme that often requires help with new apps and they stepped in immediately to help us get everything set up. They respond to all emails timely and are very easy to work with. We definitely recommend working with them.

Using app

24 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 4, 2024

I had to restrict access to logged-in users only, and the LockOn app made it super easy. Thank you, Shubhanshu, for your amazing customer service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

Had an issue that I couldn't work out and they jumped on a call with me and it was sorted within 24 hours. Amazing customer service, highly recommend!

Using app

14 days

Total reviews

3

Average rating

5.0

4 / 5 Share

Aug. 23, 2024

Required customer support to help us implement the app but thankfully customer support was very helpful.

Using app

29 days

Total reviews

2

Average rating

4.5

All reviews

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