All reviews

Rating Breakdown

  • 5
    95% (1,179 ratings)
  • 4
    2% (29 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
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5 / 5 Share

Nov. 26, 2020

Great and Fast customer service when I needed helped with a page issue almost immediately ,solid translations

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

Very helpful app. The import/export feature it's amazing and the auto-translate option is already very good. It's easy to launch your multi-language website in this way. The support team is five-star

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

Fast and accurate Customer Service experience. Professional attitude and proper solutions...........

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

I have a lot of questions and everytime I sent an e-mail to the support center, I received very quick feedback. Very friendly and competent support.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

I use Translation Lab to translate my site on Shopify and I find it a great app. Also available online support and they are very kind.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2020

This team is the best I've experienced so far in the Shopify app store. They continue to improve features seamlessly with Shopify's base themes. Even without a standard theme the app works great. And if it doesn't, they have a great support team that solved my problems better than my theme's support. Keep up the good work!

Store

VAIN

Using app

7 months

Total reviews

9

Average rating

3.8

5 / 5 Share

Nov. 20, 2020

Except for the limitation of Shopify on 5 additional languages for normal plans, this app is just amazing. I love the reasonable price and the accuracy of auto-translation feature (It could be up to 90%). The support could not be better if you meet Max. Things to improve: 1. Among thousands of resources, I could not find the ones which are not translated. It should have a filter to view non-translated resources quicker. 2. Each time I save translation, the app comes back to the default page, not keep in the current page. 3. There is no refresh function in the translation page. I have to choose another resource type and come back for the app to load new changes from the shop platform. 4. I could not search across all resource types. 5. The search function only applies on original texts, not on translated texts.

Store

Leycus

Using app

4 months

Total reviews

4

Average rating

3.8

5 / 5 Share

Nov. 20, 2020

There were a few minor issues I contacted their support about and they helped me with those very quickly! :) Best support!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

I have been using this app for a while now and it's been wonderful! I now have two languages in my shop and everything works and looks great. There were a few minor issues I contacted their support about and they helped me with those very quickly! :)

Store

Ounama

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

As you open Translation Lab App, once you've chosen your languages and proceed to the translation tab, 2/3 of your store is already in the language you chose, working hand in hand with the Shopify language editor in your admin. My policies were the most time-consuming. Then small issues araised with my theme customizations and some Shopify bugs but the Sherpas team provided me with very good substantive backing and excellent results. Easy-going app, great team. Thank you ! I am very grateful for the demanding hard work and faith all the developpers have successfully invested to build this multi-language functionality.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

I've been using this app for quite good time, whenever I experience a problem, just drop them an email and they will respond on timely manner. Truly happy about the support and the functionality. Update January 20, 2021: I can't stop talking about how amazing and responsive the team. They truly deserve 5 stars and above.

Store

Mryelh

Using app

5 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Nov. 16, 2020

Great app, and the support is really helpful and they have very fast response! Highly recommend this app!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

they quickly called and helped me to resolve my issue. I didn't expected anything , but recieved excellent customer service. Thank you.

Using app

5 months

Total reviews

4

Average rating

2.0

5 / 5 Share

Nov. 13, 2020

Great app Great support, they reply and give you information. I recommend the app without hesitation

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

wow! Super support. They helped me in 1 minute from my email. Very satisfied. The app works efficiently and very useful

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

amazing support. I struggled with language selector. They helped it instantly and wonderfully. thanks!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 4, 2020

This app is so helpful. I needed to have my store in multiple languages and it works perfectly. Plus, the customer service is fast and great. Thank you so much Translation Lab!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2020

Great app! The automated translations are quite good, but it's the ability to add your own custom translations to individual pages, products and every text element that makes this app so valuable. The customer support is second to none too - when I had a custom request, Max had it resolved well under 24 hours.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2020

nice app! and helpfull staff members! the work works really simpel and they have verry good staff the even helped me with a custom selector on mine website !

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2020

Fantastic translations and superb customer care. I am amazed, very grateful, 100% satisfied and would recommend 10/10. Free plan is great to look around, paid plan (9,99 eur per month) gives you exports, which is very ! useful , and then you can pay for automated translations, which I never would have believed it- I wholeheartedly recommend. Obviously it's not perfect but it's let's say 89%-99% which makes me super happy with the machine AI translated contend. Saves lots of hours .... !!! Once again, thanks Max from the support team, very quick replies, super friendly and solved above and beyond- won a custerom, aswell.. Thanks @Sherpas.Design Team !!!! Alex GoFutureWithLove.de

Using app

9 months

Total reviews

5

Average rating

5.0