ConvertMate: AI Agents
Grow across Search, Shopping & Social with AI
Rating
3.1
feedback
25
chart
#5,473
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
8%
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Less than a month
68%
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Less than a year
20%
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More than a year
0%
Reviews Summary
ConvertMate has received mixed reviews from users. While some appreciate the time-saving features, excellent support, and positive impact on SEO, others have faced issues with pricing changes, lack of transparency, and non-existent customer support. Positive themes include the app's time-saving capabilities, professional support from Boris, and improvements in SEO rankings. On the other hand, negative themes revolve around unethical business practices, buggy features, pricing discrepancies, and poor customer service. Users have highlighted the need for trial periods for upgrades and better communication regarding pricing changes. Overall, ConvertMate seems to offer valuable features but needs to address concerns related to pricing transparency and customer support.
Highlights
Review RSS Feed
All reviews
Oct. 21, 2025
Setting up ConvertMate was super easy! I got my AI agent running so fast. It helps with my marketing and saves me a ton of time. The support team is super nice and quick to help. Totally worth the price!
Oct. 13, 2025
1/5 – Une honte, une véritable arnaque ! J’ai payé 3 800 $ pour un abonnement annuel à ConvertMate, en pensant investir dans une solution sérieuse et performante. Trois mois après mon paiement, l’équipe a modifié sa grille tarifaire : le même plan que j’avais choisi est désormais facturé 290 $ par an. Autrement dit, plus de dix fois moins cher ! Quand j’ai contacté le support pour résilier à la fin de ma période d'engement, leur réponse a été tout simplement lunaire : on me dit de désinstaller l’application depuis Shopify pour “ne plus être facturé”. Aucune procédure formelle, aucune confirmation écrite, aucune transparence. Je suis écoeurée. Non seulement cette application ne m’a strictement rien apporté (aucune amélioration SEO, aucun gain mesurable, aucune valeur ajoutée concrète), mais en plus je me sens trahi et arnaqué par une société qui change ses tarifs sans prévenir et refuse toute véritable résiliation. ConvertMate, c’est une leçon à 3 800 $ : fuyez cette application et gardez vos économies pour un service honnête et professionnel.
Bonjour Eva, Merci d’avoir partagé votre avis. Nous souhaitons néanmoins clarifier et rectifier certains points : Il est de la responsabilité de chaque utilisateur d’annuler son abonnement directement via Shopify ou sur notre plateforme, comme indiqué lors de la souscription. Pour votre part, nous avons nous-mêmes effectué l’annulation avant la publication de votre avis et vous avons offert 3 mois gratuits à titre commercial. Le plan que vous aviez comprenait plusieurs avantages : accès aux Magic Blogs, Liens Internes, Analyse de Competiteurs, Nombre illimité de produits (pour répondre à la taille de votre catalogue) et support avancé, que nous avons activé à de nombreuses reprises afin de vous accompagner au mieux. La nouvelle tarification annoncée concernait uniquement la nouvelle plateforme d’agents IA et n’était donc pas comparable à votre forfait initial. Nous avons communiqué à de nombreuses reprises au sujet de l’évolution des offres. Concernant le SEO, ConvertMate fournit des analyses et génère des contenus mais la stratégie reste du côté du client, tout comme un abonnement à Ahrefs n’assure pas une progression sans actions concrètes. Notre équipe et la plateforme vous ont conseillé de nombreuses actions ; il semble, d’après nos vérifications, que beaucoup ont été ignorées de votre part. Nous sommes toujours disponibles pour toute question.
Aug. 5, 2025
Absolutely Disappointing – Zero Support & Complete Waste of Money! I rarely write negative reviews, but I feel compelled to warn anyone considering Convert Mate for their Shopify store. After spending a month trying to get this app to work, I’m genuinely baffled at how they have any positive feedback at all. First off, the app simply does not deliver what it promises. I installed Convert Mate with high hopes, thinking it would help streamline some marketing processes and bring insights to improve ZenithEndure.com. Right from the start, it was buggy and unintuitive—multiple features either didn’t work at all, or they were so poorly implemented that they were unusable. Scheduled reports never sent, and when they did, the data was incomplete or delayed to the point of being irrelevant. I spent hours trying to troubleshoot and reading through scant documentation that just repeated generic instructions with no real solutions. But the absolute worst part is the customer support—it’s non-existent. After hitting a wall with the features, I reached out for help thinking a quick response or guidance would resolve my issues. No reply. I rated the app 1 star hoping it might prompt a reaction. Still nothing. Over the course of 30 days, I’ve submitted tickets, emails, and even tried reaching out on social media, and to date, I have not received a single response. Not a “thank you for reaching out,” not a “we’re looking into your issue”—nothing! It’s as if customer support is a myth. Honestly, this app is a trap for small business owners like myself—promising easy DIY solutions but delivering nothing but headaches and regret. I feel like I’ve just thrown my money away for absolutely zero value. There are far better apps out there for your Shopify store, with real support and features that actually work. Save your time, money, and sanity. Avoid Convert Mate at all costs. I wish someone had warned me before I wasted so much energy on this useless app.
Hello there, We are very surprised by this review because we pride ourselves in replying to every customer request we have. We verified and have not received any request from your store. Could you please send us an email at [email protected]? Thanks ConvertMate Team
April 21, 2025
How should I begin, I started this app just to have a good business with my shop like the rest of you and new sellers who are thinking about SEO and other great tools. When you decide to change your mind and you want to cancel a starter subscription or being a member. They don't refund you and you can uninstall their app but when the bill comes. I have to pay a decif of $143.62 CDN which is like $99 USD myself. After trying hard to ask for a refund of this they just close the ticket on you and say they tell shopify which is a lie. I talk to shopify support agent not saying any names and they are aware and they dont have any notifications or msg about your account or mine for example. So buyer/seller beware .
Hi Jack, Thank you for sharing your feedback. I'd like to clarify a few important points for full transparency: At the end of your free trial (without any fingerprint), you chose to switch to a paid plan on April 2nd. After switching to a paid plan, you actively used the app’s features, including generating SEO fields for your products. Our refund policy, which is clearly stated, allows refunds in cases where the app was not used. However, in your case, actions were performed within the app, making the charge valid according to our terms. We explained this thoroughly during our conversation and even offered to extend your access free of charge, which you declined. While we always aim to be fair and flexible, we also need to ensure consistency and honesty for all merchants. We genuinely wish you and your store all the best. — The ConvertMate Team
Feb. 2, 2025
Boris is a great guy who responds to questions within a day. The app saves me a lot of time and provides an excellent overview, especially the blogs, which are fantastic! I've been using Convertmate for about three months. I would give it 5 stars, but it only supports SEO for one language and one target country, or requires changing the primary language of my shop, which isn't recommended. Despite that limitation, it saves me a tremendous amount of time and effort, making the price worthwhile. However, the upgrade from the scale plan to the next tier is quite steep, which is part of why I rate it 4 stars. A trial period for upgrades would be beneficial, but since SEO is a long-term strategy, you likely wouldn't see significant differences between plans within just 30 days.
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