All reviews

Rating Breakdown

  • 5
    71% (35 ratings)
  • 4
    2% (1 ratings)
  • 3
    4% (2 ratings)
  • 2
    6% (3 ratings)
  • 1
    16% (8 ratings)

Reviews with Text

  • 100% (49)
Review RSS Feed Review RSS Feed

1 / 5 Share

May 5, 2025

I tried so hard to use this app but could not understand how this app is still being used.Issue with uploading images to CH, issue with importing files onto Shopify, Etsy etc... ALWAYS AN ISSUE!!! EVERY STEP OF THE WAY.PLEASE DO NOT USE THIS APP .You will WASTE YOUR TIME. Look elsewhere for POD company.If I could give it NO STARS I would !!!!

Using app

About 19 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 4, 2024

Jeeezzzz.Uploading files is a joke. Out of 40 .png files approx 6 were vieweable after 3 days. Supports answer was basically dont use .png though they advertise it is a supported format.. Currently looking at 3 dozen + un-viewable/un-usable files i need to print. This is Creativehub not Shopify.

Using app

29 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 24, 2024

one of the most saddest experiences i had with a pod companies, and thats even before making one order. just setting up the products is a NIGHTMARE, site is full with bugs, a real freaking nightmare, its a shame because the products looks highest quality. their support was ok, general answers and somehow helpful but not fixing any bugs, their mockups looks like a cheap chinese store mockup - a real embarrassment to the hight quality products they produce. but again, setting up a store with multipile products - is a real NIGHTMARE. their coders suck big time. what a shame, just when I thought i found a place to make my shop based on, and wasted HOURS ON HOURS, DAYS AND WEEKS setting up my shop, and all went to the garbage. thank you for nothing.

Using app

About 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Aug. 5, 2024

Impossible to update multiple products at once. Impossible to import products to my shopify store without random "import errors". Customer support is inexistant and basically consist in "there's nothing we can do, please check this page to read some generic solutions and God be on your side". This app used to be great and have a decent UI/UX with no import problems. What happened?

Using app

11 days

Total reviews

1

Average rating

1.0

1 / 5 Share

July 13, 2023

I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.

Using app

9 months

Total reviews

2

Average rating

3.0

1 / 5 Share

June 8, 2023

Installed the app to my shopify store, created an account, tried uploading files on multiple occasions and it didn't work. Not sure what I did wrong, but I uninstalled because couldn't even get past the setup point.

Store

Palais

Using app

About 6 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi Megan, I have checked your account - the issue is that your files are corrupted thus we cannot process them. Please contact customer support on [email protected] and we can help guide you.

1 / 5 Share

Nov. 29, 2022

I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Matthias, I am sorry to hear you are disappointed. Please allow me to clarify some incorrect remarks: Our dropshipping shipping costs to Europe are between €6.95 - €15.00 for print only orders - this is a flat rate regardless of how many prints are in the order. For framed items, shipping costs to Europe starts at €14.13 going up to €91. Please keep in mind this accounts for delicate wood frames with glass sized at 841x1189mm. These need to be very well packaged as they are fragile oversized items. All frame deliveries are also shipped via DHL express courier arriving in 1-3 days. If you need help pricing your artwork to help account for shipping costs check out our help centre article here: https://www.theprintspace.co.uk/help/knowledge-base/how-to-price-your-online-art-prints/ My best Zach

1 / 5 Share

Sept. 2, 2022

Die App zeigt meine Produkte nicht an!!! Ich habe ein neues Produkt erstellt kann es aber in der App nicht hochladen, weil ABSOLUT NICHTS angezeigt wird, außer den zwei Worten 'PRODUCT LIST'. Meine anderen Produkte sind in meinem Shop aber wie gesagt, die Liste ist leer!

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Claudia. I am sorry that you were experiencing this issue. You will see it is now resolved. We made some improvements to our import process in creativehub which allows you more control over variant, product and batch importing. These updates needed to be reflected on the Shopify app side which is complete.