Cross Sell & Upsell by SSC
Cross Sell & Upsell
Rating
4.9
feedback
966
chart
#2,350
All reviews
Rating Breakdown
March 15, 2023
Does what it says on the tin! Can easily see sales attributed to its features, making it much easier to justify the cost. Excellent support too.
Thanks for your review! We are always here to assist. Just an email away! π
March 8, 2023
Cross sell team are very helpful, although sometimes the time difference make the response slightly delay but otherwise very responsive. Apps are not the easiest to use, but it deliver the purpose that our store is looking for. The selling conversion is also higher than expected. Recommended.
Thank you very much, Kailee!! We appreciate your feedback and know that we are working to simplify the app to make it more intuitive and easier to use. Great to hear that Cross Sell & Upsell is helping with your conversions! π
March 1, 2023
Loving the Cross Sell app! Ever since we turned it on a year ago it's quietly chugged away in the background, doing its thing, and when I checked recently it turned out it was responsible for generating $10k in sales over the last year. That's meaningful for us. Thanks for your call, D'Angelo.
Thanks for taking the time to post this! We look forward to helping you achieve your business goals π - Cross Sell Team
Feb. 16, 2023
Great app and exceptional service. We are looking forward to seeing what else we can do as we explore the app further. Highly recommended!!!
Thank you for your review! We are super excited to have your store joining the Cross Sell family.
Feb. 6, 2023
Every time I contact the support team they respond quickly and solve my issue. Thank you for making my decision to use your app an easy one.
Absolutely! We are always here to assist. Thanks for this review!
Jan. 30, 2023
Great app which is already showing fantastic results after 2 weeks of use, so we happily upgraded! D'Angelo from the customer service team is wonderful and has helped us set up, and continues to answer all of our queries! Thank you so much.
Great news and enjoy the upgrade! Thanks for leaving us this awesome review. π
Jan. 25, 2023
Good app and excellent support staff. They are very responsive and quick to resolve any issues we have.
Glad to hear we were able to help and thank you for this awesome review! π
Jan. 10, 2023
I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky. Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for. It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store. They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails. Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.
Hey there, we do apologize for the experience that you've been having with us recently π. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services. We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.
Jan. 5, 2023
Great support - been through 20+ emails together and we finally got the desired UI. Super patient along the way, and very consistent support.
We're happy to know that you're happy with our support π. And thanks for your awesome review!
Dec. 20, 2022
A great app to use for your store - gives you the opportunity to manually add recommendations & add ons across your site. As a new user of this app I have had the best support for the Cross Sell Support Team - they're happy to answer any queries and are quick to resolve any issues that may come up.
We do appreciate you taking the time to write us this review. Thank you!
Nov. 14, 2022
The app was easy to install and the cross sell support team were helpful in answering my questions. There were a few things that needed to be changed to suit our branding however this was done promptly :)
We, the team at Cross Sell appreciate you, for taking the time to leave us an awesome review π! Thank you!
Nov. 4, 2022
This app has perfectly transformed my website to allow customers to add items to smash and select upgrades for my rage room. I installed another third party app that interfered with the Cross Sell & Cart Upsell app. I sent a message to the Jorge, and their dev team added code to my store and fixed the issue. Their response time was fast too. Thank you Jorge and coders.
On behalf of the Cross Sell team, thank you for your awesome review π! We appreciate you!!
Oct. 31, 2022
We have been using the Cross Sell app for a few months now and we have seen an increase on sales from it. We needed some help updating the app to show specific products and the customer service team was fast and helpful.
Thank you for your awesome review π! We appreciate you!
Oct. 28, 2022
This is one of the best apps I use - it more than pays for itself. I love that it lets me hand-pick which items to suggest for each product. That helps my shop keep its small biz feel even though I'm using a big-biz tool.
Hey there ππ½ You're awesome! Thanks for a wonderful review!
Oct. 25, 2022
The team help customize the a 2 column display on mobile.. The team promptly did this free of charge. :)
Thank you for leaving us an awesome review!
Oct. 23, 2022
I had a layout question to Cross Sell and they helped me straight away without any faff. Thank you team!
Thank you for your great review! We're happy to be of your service always π!
Oct. 13, 2022
Excellent customer service. App working well so far and has improved our cross sell efforts. No other feedback at this time.
Thank you for your amazing review! We greatly appreciate you taking the time to do this for us π!
Sept. 29, 2022
Super helpful team and great app! Very happy with the service as had a problem with slow loading and they fixed it for me right away :) Would recommend.
Sept. 7, 2022
Great app for upswell / cross-sell in three instances. Works well! Especially because it is customizable and flexible and smart.
Sept. 5, 2022
Tried this app, wasn't working properly so I immediately uninstalled. Was still charged for a full month with NO way to contact the company. I would appreciate if you would reach out to me to get this taken care of please.
Hi there ππ½. I'm sorry to hear of your experience with our app. If you could send an email to our support: [email protected], then we could get in touch with you. Our support will assist you with your refund and the app's functionality. I do apologize once more for the issues you've faced π.