All reviews

Rating Breakdown

  • 5
    94% (457 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (9 ratings)

Reviews with Text

  • 100% (487)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 5, 2022

The app works super well and the customer service is awesome, they help you out in a matter of hours!

Using app

3 months

Total reviews

8

Average rating

4.3

Developer Reply

I'm happy to hear you're loving our app, and our service 😊! Thanks for your review!

5 / 5 Share

April 29, 2022

Great app, pretty straight forward and very easy to use. Excellent customer service as well, very responsive!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We truly appreciate it 😊!

5 / 5 Share

April 28, 2022

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!

1 / 5 Share

April 29, 2022

Guys, don't use this app for now, I promise you will encounter something wrong. Some of the functions are broken. The team is fixing this, and it is hard to notice, but I promise it is not good to users. And it may take you days or weeks or more to fix once it happens to your store, so be careful! Mine has not yet been fixed till now for more than 1 week. I am a paid user $79 per month! I will update here when all is fine, I just don't want the other users to experience the same frustration.

Using app

About 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hey Melody, I'm sorry to hear that you've been experiencing issues with our app. I'm aware that our team is looking into this for you, and have been keeping you updated on the status of the issue. We don't have other customers experiencing this issue, and it seems to be a rare instance affecting your account at this time. However, I assure you that we are working on having this resolved as swiftly as possible, and we're open to compensating you for the days this has been affecting you 😊!

5 / 5 Share

April 21, 2022

This app is amazing and I think it truly has the potential to boost sales significantly. I've only had the app for a week as of now, but Cross Sell is already getting tons of clicks. Customer service is very responsive and helpful; I needed a way to programmatically set up cross sells, so I reached out to them and got a response in a few hours detailing a very satisfactory method of doing this. I would definitely recommend this to anyone seeking to expand sales and looking for great customer support!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad you're loving our app and our customer service 😊!

5 / 5 Share

March 24, 2022

We downloaded this app after previously using another one that we found was dated and hard to navigate. Since using this app it was super easy to select hand picked cross sells, the app was easy to use and understand, we found it more modern, and suited our website perfectly. We've had only one issue with the display pics on website, being a bit out of line (not looking how we wanted it to look) however we emailed the support team and got a super speedy response, henry was so helpful and fixed the issue we had straight away, super easy process! Really enjoying this app! :)

Using app

28 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your awesome review!

5 / 5 Share

March 23, 2022

LOVE this app! The default Shopify product recommendations are a bit random, and Cross Sell has some amazing functionality that's converting so many more sales for us. Support was super quick and helpful too. Highly recommend!

Using app

15 days

Total reviews

7

Average rating

4.9

Developer Reply

Thanks for such a wonderful review 😊! We're happy our app is boosting sales on your store!

5 / 5 Share

March 6, 2022

Excellent app and great customer service. They helped me with everything I needed in no time. my shop looks much more professional now

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your great review!!

5 / 5 Share

Feb. 10, 2022

great app, i find the option of 'hand picking' cross sells really help with sales and a very helpful team who responds quickly : )

Using app

Over 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your great review! We really do appreciate it, and enjoy giving you world class support!

5 / 5 Share

Feb. 7, 2022

App is clear and easy to use. When I needed help with an item, the Cross Sell team was quick to respond.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for a great review! We are always happy to be of assistance 😁!

5 / 5 Share

Jan. 27, 2022

Quick and clear assistance. Easy to use and all the support needed to make the experience seamless and simple.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great review! We are glad that you enjoy our product and our service 😊!

5 / 5 Share

Jan. 25, 2022

Have been using Cross Sell & Cart Upsell for quite a long time. Great support and service, thank you!

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your amazing review! We are happy to have been of service, and to know that you are loving our product!

5 / 5 Share

Jan. 20, 2022

I thought this app was confusing at first, but the customer service agent Henry was incredibly helpful! Made getting started so easy and it's a great app for the website.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Thanks much for your reply! We greatly appreciate it 😊. We are glad that you are happy with our service, and we are always ready and willing to continue providing you with excellent service! Cheers, The Cross Sell support team!

5 / 5 Share

Dec. 8, 2021

Great app with lots of flexibility. I have had it installed a few weeks and have seen an immediate increase in revenue. The support was awesome when I switched themes and had to get everything in working order.

Using app

12 days

Total reviews

4

Average rating

4.3

Developer Reply

Thanks for your feedback πŸ˜ƒ I am happy to know that the app is working for you, and that you are satisfied with the support that you receive from us!

5 / 5 Share

Dec. 8, 2021

I've been using this app for YEARS in my shop. I had a VERY RARE circumstance were I had to contact Tech support last week. Henry contacted me RIGHT BACK! He even followed up with me when the issue was resolved. Also, Petra helped me last year with an upgrade, and that was phenomenal service as well. Love this app--highly recommend!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback! I am glad to know that you are happy with our service and our app!

5 / 5 Share

Nov. 19, 2021

Does what we wanted and more. Cross selling is a much needed feature, but to be able to analyse sales through cross selling with this app, is great for visual merchandising and for campaign activity.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

I am happy that you are loving the app! Thanks for leaving your review, this made my day πŸ˜ƒ!!!

5 / 5 Share

Nov. 18, 2021

I recently installed Cross Sell and ran into an issue. Petra from Cross Sell was great at helping me figure out what I needed to know. Now the app is installed and works so much better than the app I was using before. It's AI does a great job of recommending other products to my customers that are a natural fit with what they are looking at. Great product, great service, great price. Couldn't ask for more.

Using app

7 days

Total reviews

3

Average rating

4.7

Developer Reply

I am happy that you took the time to writing such an amazing review! You are awesome πŸ‘!!!

5 / 5 Share

Nov. 18, 2021

Has increased aov and overall revenue for us. Support team is fast, responsive, and knows what they're doing.

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate you taking the time to do this for us! It means a lot to us!!!

5 / 5 Share

Nov. 17, 2021

I have been using this app through multiple sites and working well. Once get an issue but support quickly solved the problem. I recommend this app!

Using app

Almost 4 years

Total reviews

6

Average rating

4.8

Developer Reply

πŸ™Œ Thanks for your awesome rating!!

5 / 5 Share

Nov. 11, 2021

Great app which has definitely given us lots of value for the money and the customer service is excellent! They give swift support every time I have a question, and when another app was giving us problem they even helped us figuring out why even though the problem wasn't caused by them, that time by D’Angelo Walker.

Using app

8 months

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for your review! We appreciate it! Cheers, D'Angelo