Cross Sell & Upsell by SSC
Cross Sell & Upsell
Rating
4.9
feedback
966
chart
#2,335
All reviews
Rating Breakdown
Review RSS Feed
April 17, 2021
This app works great. I needed some extra customization to make this app compatible with some of my products that are unique and Petra delivered. Big Thanks!
April 6, 2021
Love this app. Easy to use, and brings our 'average order value' up consistently. So easy to keep our website fresh and push the products we need to sell.
March 18, 2021
For years without issue, I was using the cross-sell app (https://apps.shopify.com/cross-sell). However, today Petra contacted me saying the app needed an upgrade. Silly me for giving the OK to them during my peak hours of the day because now my customers cannot add items which were linked via cross sell to their carts. I have reached out to cross sell and they have no clue how to revert their changes. Therefore, I deleted their app and all my cross sells. If you are using their product, make sure you check your cross-sell products after they make their upgrade..
Hello Marc, we are very sorry the issue happened to you exactly at the time we finished upgrading you to the latest version of Cross Sell. However, as a part of the upgrade, we tested the Upsell pop-up, which is triggered after you click on the "Add to Cart" button and that was working just fine. When you reached back to us asking to revert the changes, we reverted all of the changes immediately. Kind regards, Petra
March 3, 2021
Super easy to use and style! Setup takes merely minutes and you're ready to go. New version that includes quick view is great and expands the customers shopping experience. Love it!
Hello, thank you for your feedback, we really appreciate it! :) Please feel free to reach out to us if you have any questions, we are always happy to help. Kind regards, Petra from Cross Sell
March 1, 2021
Easy to use and install. Looks great, functions perfectly. Just what we needed. Customer service is quick and helpful
Thank you for the feedback, we really appreciate it.
Feb. 26, 2021
Great APP and fantastic customer service - thank you Petra for your fast help implementing our desired changes.
Thank you very much for the feedback! Let us know if you need any other customizations, we are always happy to help.
Feb. 19, 2021
I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!
Thank you for your review, we really appreciate it! Please feel free to reach out to us anytime, we are always happy to help.
Jan. 6, 2021
This app provides a strong return and the service is best in class. We almost 2X our AOV with Cross Sell orders. This app gives a ton of flexibility in where you want your cross-sell to show up and how often you want it to show up.................................................
Thank you Michael for the feedback, we really appreciate it!
Dec. 9, 2020
Cross Sell is a great app to increase cross-sales and improve the user experience of the customer's purchase process. We highly recommend this app, in addition to their fantastic customer service, they respond very quickly to solve any problems you may have with the implementation and they are very kind.
Thank you for your review and feedback. Happy we were able to help out and if you ever have any questions in the future, just get in touch!
Dec. 8, 2020
Cross Sell has truly delivered. It has more than paid for itself with the extra sales I would not have had without it. In my case, variants would not solve the problem of associating similar products with each other. But Cross Sell fixed that and now when a customer browses one product, they see the related products that actually make sense and it is paying off. Their support was great at installation, too.
Thank you for your review and feedback. We are very happy we were able to help out and you are enjoying our app. If you ever have any questions in the future, just get in touch!
Dec. 4, 2020
The customer service is brilliant and Petra customised the app quickly and efficiently. The app works well with our theme and we are looking forward to seeing what difference it makes. It would be great if you could change pop up message depending on the product.
Thank you for your review and feedback. We are very happy we were able to help out and customize the Upsell Pop-up according to your expectations. If you ever have any questions in the future, please feel free to reach out to us!
Nov. 30, 2020
They have the best support team ever! They respond fast and accomplish all my requests even though I am still on a free trial! Highly recommended!
Thank you for your review. We are very happy we were able to help out and customize the cross-sells to match your theme. If you ever have any questions in the future, please feel free to reach out to us - we are always happy to help!
Nov. 24, 2020
Easy to use, very effective in generating sales, and customer support from Cross Sell is top notch!
Thank you for your feedback, we are very happy to hear our app is effective for your store and you have been happy with our customer happiness team. Please feel free to reach out to us anytime you have a question!
Nov. 24, 2020
Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
Nov. 5, 2020
I've Been using this for 4 months now and I like it. it does the job perfectly, still needs more improvement to reports, but they are working on It.
Thank you for your review. We are very happy you enjoy Cross Sell and we cannot wait to launch the new dashboard with all the successful products! Please feel free to reach out to us anytime you have a question, we are always happy to help.
Oct. 20, 2020
I love cross sells works great so easy to use!!!! The help desk was there when needed also. Very fair will use no many websites.
Sept. 12, 2020
good service thank you good service thank you good service thank you good service thank you recommend
Aug. 11, 2020
Great to set up product recommendations. The developers are very easy to work with and helped us set up our customization really quickly.
July 14, 2020
Really easy to get up and running and support as good as it gets! Full disclosure I just installed the app and set it up so haven't actually got it live yet so can't comment on results. But getting it set up was easy. Lots of options to get it configured exactly how I want it. I also had a support issue that turned out to not actually be related to the Cross Sell app but their support team helped me out anyway and even recorded a video to explain what they did and show me how I could make the update they made moving forward. A++ for support!
July 12, 2020
This is the best upsell/cross-sell app I've found and I've tried them all. It does exactly what it says and the dev support has been excellent. I highly recommend this app to any e-com store owner.