Bespoke Shipping
Shipping rates the way you want it
Rating
4.8
feedback
209
chart
#1,448
All reviews
Rating Breakdown
Review RSS Feed
Nov. 9, 2023
Difficult to set up. I've had this installed for over a year and have contacted them multiple times about helping me set this up for my shop. No one can ever offer me any tips or information about how to use this app - and they're unwilling to offer any refunds for all the money I've spent on them. I should have uninstalled forever ago. Super disappointed.
Hi there, It's extremely disappointing to receive such a review, however what you have written is completely untrue, we have responded to ALL your questions and queries promptly in great detail and requested further information to try and understand your requirements in order to assist you further, you have chosen not to engage with us deliberately and have obviously received our responses. If you do not choose to engage with us then we are unfortunately unable to assist you further.
Nov. 3, 2023
I don't know how to use this app at all. It's too difficult and complicated
Hi there, The app offers a wide range of customisability for your shipping rates and thus can be complicated to setup, I believe our support team is already assisting you with setup however have not heard back from you further. If you need further assistance, our support team is here to help with any of your queries, we also offer setup services if that interests you.
June 6, 2023
We have been working with Bespoke Shipping for over 5 years now and I can't rave about their services enough! Min is always responds promptly, understands our business needs and makes very complex shipping solutions easy!
March 26, 2023
The Bespoke shipping team are extremely responsive, provided amazing help from beginning to end and we had once of the best customer service experience of any app we have used on Shopify over the years!
March 23, 2023
Amazing app. All the other shipping apps don't have the flexibility that coding does and that's very limiting in most cases, as well as giving you work arounds for solutions instead of a straight one. You can achieve a lot with this app and would definitely recommend it if you have some coding experience. Unfortunately we've decided to change our shipping policies and we no longer have the need for the app, but I was able to do a lot of testing and it always worked like I intended.
Feb. 10, 2023
Min was so fantastic to communicate with, extremely knowledgeable about the API limitations of the Australian courier I was trying to configure, took the time to understand my specific requirements and the potential scenarios and was highly efficient at configuring and customising the app to meet the unique needs of my store.
Feb. 7, 2023
This is by far the best customer service that I have received in my 48 years of living! Min went above and beyond to set up our very specific (and complicated) shipping rules for specific customer groups. His communication was on point and shockingly quick. If you have complex shipping rates or just need help with this app, they are there for you and treat you like a VIP. We tried 6 shipping apps before this and none would work correctly. This is the app for you. Thank you Min.
Jan. 25, 2023
If I could give more than 5 Stars I would! Tried 4 or 5 different Apps before finding Bespoke - the best thing about Bespoke is that it can combine rates based on Tags with rates based on price and will allow for both manual and automatic syncing of products for these categories. This was the only App that was able to be configured to meet our unique requirements.
Jan. 22, 2023
This app and the support from the crew have been a lifesaver for us! So simple but so effective in allowing you to take control and customise your shipping charges into several postcode zones while also setting free shipping protocols according to price and weight simultaneously. And prompt replies for support too - they even go the extra mile and let you know of any other potential problems with your configurations (they found a couple of my silly errors before they became a problem for me!) Highly recommend!!!
Oct. 24, 2022
Amazing app. Enables you to set up shipping exactly how you want it. There is a learning curve! But once you get the hang of it you'll be loving it. So many integrations for live rates. Super fair price too. Stop looking at other more expensive and less capable apps - This is the one to use.
Sept. 16, 2022
GREAT SUPPORT! KNOWLEDGEABLE, HELPFUL AND RESPONSIVE! This is the only app on the shopify app store that allows shipping customization on this level for such a reasonable price. I had trouble with the way my options were displaying so I contacted support and they did a great job finding the issue and helping me solve it in a matter of hours. I WOULD recommend it.
Hi there, We would love to help you out with this issue, If you could respond to our email requesting further details that will allow us to help resolve this issue for you. At this time it looks to be incorrect settings.
Sept. 14, 2022
Nothing is impossible, if you know what you want to acheive this app can do it. Seriously though you will need to have a clear understanding of what you are trying to setup because there mutiple ways of acheiving the same thing, so its best to start with a clear plan. The Wizard is easy to use, the user guides offer plenty of detail that helps build understanding without being too complex and should you need it the email support is first class always very helpful. In all honesty its feels like stealing its so cheap relative to what it offers, we pay a lot more for other apps that aren't half as well built and have a lot more limitations.
July 23, 2022
We do the local delivery service business we need to use this app to help our Clients are fast and convenient for trade
June 30, 2022
This app is really amazing. Through the wizard you can set up shipping rules using every possible filter and variable you can imagine like postal codes, time of day, order value and much much more. If you somehow need more complicated rules than the Wizard can provide, then you have the macro editor where you can build your own custom rules using php code. The support is excellent and very responsive. Highly recommended app.
June 24, 2022
UPDATE: The support answered and provided all the details we needed. We appreciate it. We will provide more detailed review after setup and testing. For now, we are not satisfied with the support. We tried to contact it during our trial period, but there is no reply. Can someone help with our questions? Thank you.
Hello, We responded to your original email within 1 hour of receiving it, we have re-sent our response to your second email as well within 5 minutes of receiving it. Do note that as you have raised a support ticket via the shopify 'get support' button responses go back to the store owner. If you would like a response sent to another email, you can contact us directly at [email protected]. Please also check your spam/junk folder. Thanks.
Sept. 19, 2023
The developer of this app helped us set up a system that covers several niche needs, and continues to provide speedy support whenever questions crop up. Highly appreciate the people behind this app. Update 2023/09/20: This app and the team behind it is still an absolute lifesaver for us.
May 12, 2022
Amazing app. We have been using it for over 5 years and have never had any issues. Min is very responsive to answer questions and make tweaks. It's the perfect app to customize your shipping rates.
May 11, 2022
Bespoke Shipping is a very powerful way to set up your ship rates. Our products are drop shipped from suppliers located in multiple locations across the US, with disparate shipping providers. We therefore, are unable to use a standard shipping application. Bespoke can handle our unique situation because it provides the ability for complete customization. Through a detailed line of questioning, Min understood our needs and was able to offer up a solution. Min is very responsive, replies within 24 business hours and even programmed the rules for our business. Thank you Min! Bespoke also enabled us to easily sync up our unique ship rates with Google feed, an important driver of our business, in an easy to manage process. We've been using Bespoke since 2014 and I'm very pleased. I highly recommend!
April 14, 2022
left a competitor for this app as the previous app had a lot of limitations which bespoke shipping app doesn't have - very easy to use - Min was very quick and helpful at responding to sort out my issues - very happy with the app
March 11, 2022
One of the best value apps on the app store, and the only shipping app we're aware of that allowed us to build custom logic with code which is exactly what we required given the complex nature of our shipping rules. Support is also very good, with quick and helpful replies.