Rating

4.3

feedback

559

Reviews

chart

#851

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    15%
  • Less than a year
    48%
  • More than a year
    32%

Reviews Summary

Custom Cat has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's user-friendly interface, quality of products, ease of use, customer service, and fast production and shipping times. Users appreciate the variety of products offered and the competitive pricing. Additionally, the app is praised for its customer support, with specific mentions of helpful and knowledgeable representatives like Mike and Joshua. On the other hand, negative reviews mention issues such as high pricing, lack of wholesale or bulk pricing options, delays in order processing, and concerns about print quality and color vibrancy. Some users also expressed dissatisfaction with the app's functionality and payment processing.

Highlights

User-friendly interface, quality products, ease of use, customer service, fast production and shipping times
Variety of products, competitive pricing, customer support
High pricing, lack of wholesale or bulk pricing options, delays in order processing
Print quality and color vibrancy concerns
Functionality issues, payment processing

Rating Breakdown

  • 5
    75% (418 ratings)
  • 4
    3% (14 ratings)
  • 3
    2% (10 ratings)
  • 2
    5% (26 ratings)
  • 1
    15% (83 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

April 19, 2025

crazy expensive and dont offer wholesale/bulk prices

Using app

39 minutes

Total reviews

10

Average rating

2.4

Developer Reply

I just wanted to clarify that we do offer wholesale pricing through two plan options. With our free CustomCat Lite plan, you get access to our full product catalog at our standard wholesale rates, which are some of the most competitive in the print-on-demand space. If you're looking for even deeper discounts, we also offer CustomCat PRO, which gives you 20–40% off those prices for just $30/month — and we include a 60-day free trial so you can test it out risk-free. There's even a discounted annual option for $300/year (just $25/month). For sellers with high order volume, we also offer tiered pricing to make things even more cost-effective. I’ll follow up with you directly via email as well to help guide you through the options that might best fit your business needs. We really appreciate your feedback and would love the chance to support your success. – JT @ CustomCat

5 / 5 Share

March 28, 2025

Custom Cat is amazing! Everything from the quality of the product to the ease of use and most importantly their next-level customer support. In grateful to have them as a partner as I build my POD business!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

This app is very simple to use and I love it!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Custom Cat was a great way to introduce my products. I look forward to more product choices.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

Needed some high quality hoodies for a trade show and they delivered big time. Signed some big accounts because of it...and it was a tight timeframe.

Using app

3 months

Total reviews

1

Average rating

5.0

All reviews

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