Rating

4.5

feedback

100

Reviews

chart

#1,226

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    7%
  • Less than a month
    22%
  • Less than a year
    39%
  • More than a year
    26%

Reviews Summary

Custom Cat is a popular Shopify app with overwhelmingly positive reviews from merchants. Users appreciate the high-quality products, fast turnaround times, and excellent customer service provided by Custom Cat. Many reviewers highlighted the quick resolution of any issues and the availability of helpful and attentive customer support representatives. The app is praised for its user-friendly interface, diverse range of customizable products, and competitive pricing. Additionally, merchants value the print quality, ease of use, and the convenience of not having to worry about upfront inventory or fulfillment. However, there were a few negative reviews mentioning concerns about print quality consistency, expensive pricing, and limitations in design options. Despite these issues, Custom Cat remains a highly recommended app for e-commerce entrepreneurs looking to offer print-on-demand products on their online stores.

Highlights

High-quality products and fast turnaround times
Excellent customer service and quick issue resolution
User-friendly interface and diverse range of customizable products
Competitive pricing and convenience of print-on-demand services
Concerns about print quality consistency, expensive pricing, and limitations in design options

Rating Breakdown

  • 5
    80% (80 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (4 ratings)
  • 1
    13% (13 ratings)

Reviews with Text

  • 99% (98)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 7, 2025

Using app

About 5 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Oct. 20, 2025

I've been using Custom Cat for 2 years and have had really great experience with very few issues. In the rare occasion where I've had a missing order, they were quick to help find a resolution. Appreciate the great customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

We work with custom cat for our business. They provide quality items at great prices. We also really love our rep. He is attentive, quick to respond and address any concerns, always on top of our account and always available to us. We highly recommend Custom Cat for merchants.

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 6, 2025

I've used customcat over all the other POD apps because of the timeframe to produce, ship and quality.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

These guys are chef's kiss (muah!) awesome! Print quality aside ( but print quality is exceptional as well, I don't exactly know what "digisoft" even really means, but I DO know that I like it) this is like an old school business from the mid 90's (in the good sense), if you have a question or problem and need to call them.... you can actually get a HUMAN BEING on the phone!! (imagine THAT!) they are super helpful and patient (if you are as dumb as I am) and will help you reach the finish line. Specifically, I have mostly spoken with 2 reps in particular. Much props and praise to both JT and Mike. They are doing the lord's work out here. I briefly tested the waters with the bigger players ( printify, printful, etc) and I landed on planet CustomCat. Highly recommend. ALSO a tad cheaper pricing and equal if not faster delivery time. USE THIS PRINTER!!!

Using app

13 days

Total reviews

4

Average rating

4.0

All reviews

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