All reviews

Rating Breakdown

  • 5
    80% (80 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (4 ratings)
  • 1
    13% (13 ratings)

Reviews with Text

  • 99% (98)
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5 / 5 Share

Nov. 7, 2025

Using app

About 5 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Oct. 20, 2025

I've been using Custom Cat for 2 years and have had really great experience with very few issues. In the rare occasion where I've had a missing order, they were quick to help find a resolution. Appreciate the great customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

We work with custom cat for our business. They provide quality items at great prices. We also really love our rep. He is attentive, quick to respond and address any concerns, always on top of our account and always available to us. We highly recommend Custom Cat for merchants.

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 6, 2025

I've used customcat over all the other POD apps because of the timeframe to produce, ship and quality.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

These guys are chef's kiss (muah!) awesome! Print quality aside ( but print quality is exceptional as well, I don't exactly know what "digisoft" even really means, but I DO know that I like it) this is like an old school business from the mid 90's (in the good sense), if you have a question or problem and need to call them.... you can actually get a HUMAN BEING on the phone!! (imagine THAT!) they are super helpful and patient (if you are as dumb as I am) and will help you reach the finish line. Specifically, I have mostly spoken with 2 reps in particular. Much props and praise to both JT and Mike. They are doing the lord's work out here. I briefly tested the waters with the bigger players ( printify, printful, etc) and I landed on planet CustomCat. Highly recommend. ALSO a tad cheaper pricing and equal if not faster delivery time. USE THIS PRINTER!!!

Using app

13 days

Total reviews

4

Average rating

4.0

5 / 5 Share

March 28, 2025

Custom Cat is amazing! Everything from the quality of the product to the ease of use and most importantly their next-level customer support. In grateful to have them as a partner as I build my POD business!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Custom Cat was a great way to introduce my products. I look forward to more product choices.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

Needed some high quality hoodies for a trade show and they delivered big time. Signed some big accounts because of it...and it was a tight timeframe.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

I have used CustomCat for the past several years as the primary vendor for our website, www.ROMEOCLUB.com. Very happy with their service - you can call or email and get a reasonably prompt response. Other than a couple of product issues these past few years, 90% of the issues were "user errors". The most recent "user error" last week, they went above and beyond to quickly resolve (same day) my mistake. Wonderful, friendly and efficient service.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

I've been using Custom Cat as our POD provider for about 2 years now and I am very happy with the product quality and services. When there's an issue with an order, their support team fix it immediately. I love that I can stand behind the products that I offer on my online store. Highly recommend.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 4, 2024

I have been through the ringer when it comes to POD companies and I can say for sure custom cat is BY FAR the best of the best in quality of prints, size options, prices, customer service and shipping time; most of my products have even arrived early. I've only had one bad print and it was replaced without any resistance from the company. Every customer has been more than satisfied with the product saying "it looks just like the picture and one customer has claimed they've washed their shirt over 10 times and it looks brand new still truly incredible. I adore this company and if I could give more than five stars I would. GREAT COMPANY, GREAT PRODUCTS, GREAT PEOPLE. I even received compliments from the customer service on my art work. Thank you for being you custom cat and never change!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

CustomCat is the ultimate Shopify app for custom printing. It excels in print quality, offers lightning-fast turnaround times, and maintains excellent communication through emails and a thriving Facebook seller community group. This user-friendly app provides a diverse range of customizable products, making it a must-have for e-commerce entrepreneurs. Highly recommended!

Using app

Over 1 year

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 24, 2023

I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2023

I've been with Custom Cat since 2018 and absolutely love them. Over the years, I've seen the quality of their prints go up exponentially. The new Digisoft decoration method is out of this world and and absolute game changer. I can't recommend them enough. And sure, they've made a few mistakes over the years, but they've been super quick to resolve them and their customer service team has been so attentive to us. If you're looking for a POD that has exceptional quality AND a wide assortment of activewear, then Custom Cat is it.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2022

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2022

pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2022

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2022

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

Store

MHM Now

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2022

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0