All reviews

Rating Breakdown

  • 5
    76% (422 ratings)
  • 4
    3% (14 ratings)
  • 3
    2% (9 ratings)
  • 2
    5% (28 ratings)
  • 1
    15% (83 ratings)
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5 / 5 Share

Nov. 1, 2018

Brett, was very knowledgeable and helped answer all of our questions. Thank you Brett. We will continue to work with Custom Cat because you guys are so awesome and easy to work with for our business. Salsarise.com

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2018

Customer service is fantastic. JT fixed my personalization very quickly. I'm now ready to start selling products w CC. Happy holidays.

Store

Mio Joe

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2018

Great App. The CustomCat team is very knowledgeable and helped me out a lot getting started with my business. My orders get shipped within 1-2 days. Keep it up.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2018

I just called customer service to ask a question about my 1st purchase on my Shopify store (yah). He explained everything clearly and showed me how the check the status of on order inside the Customcat app, and I was able to see my order, the tracking number, the base cost, and the shipping fees. I am very happy I decided to go with Customcat than one of those "other" fulfillment partners

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 26, 2018

Great App. The interface is easy to use. Customer service is fantastic. Keep doing a great job CustomCat.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

I cannot stress how easy, intuitive and creative CustomCat is. The customer service is spot on, professional and very helpful. They walked me through every step I needed to know to make sure I was comfortable and satisfied. Very good company highly recommended! Thank you guys and keep up the good work!

Store

hjr2019

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

5 Stars for CustomCat. The print quality is phenomenal and my orders ship out really fast. I would recommend CustomCat to any seller.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

I would like to extend my appreciation in writing for the awesome customer service I received from Mike. I received an item, that was very much the wrong size, and without taking a moment after my explaining the situation, reordered me a replacement! THANKS MIKE! Earl Christian III - UWS Time Collection Store

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

CustomCat’s customer service was great today. I'd called with an art design issue and overall navigation difficulty (due to my own ineptness ^_^). Brett answered the phone right away and patiently helped me move through the app. I emailed my art design issue to him and he was able to figure out the problem relatively quickly. Great, friendly, responsive customer service overall! I will most likely have to call again at some point, but I know that someone will be there to support me all the way through!! :)

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

These folks do an amazing job! The product quality is great and the delivery time was fast. I've also spoken to customer service and they are wonderful! Very helpful! Thanks for such great service.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

Customer service is awesome. Very detailed and walk me thru everything I needed. Brett you're the man!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

CustomCat helps my business in so many ways. My orders get fulfilled very quickly (2 business days) and their customer support is very helpful.

Using app

11 months

Total reviews

4

Average rating

3.3

5 / 5 Share

Oct. 23, 2018

I love custom cat! Lets start on how easy it is to use and how you can upload thousand of designs in minutes! which saves tons of time that you can use to focus on other aspects of your business. The quality of the products are always on point, and they have a very diverse catalog (im always finding new products i havent seen before) and they also have all over print, which is a huge deal! lastly and most important to me personally is the customer service, custom cat treats you like their family, not once have i called with an issue or concern and been treated poorly. they actually go out of their way to provide tips and tricks to help you with your projects and overall business. 5 star!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

5 Stars for CustomCat. My orders get shipped within 3 business days. The attention to detail, logistics, and quality of the products are amazing. I feel confident in CustomCat fulfilling my orders for the holiday season.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

Was getting killed on Fraud. Since I am new I didn't know what the options were. Bret walked me through checking Orders in Process and how to stop them. Really great customer service from Shopify Thanks, Bret!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

CUSTOM CAT IS THE BEST. We've been with custom cat for a while now and their customer service is great.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

I love this app. Very happy with both the app and especially the customer support (which in some other apps is sorely lacking. Not here.). I talked to JT at support, who was patient, helpful and knowledgeable. Am having allot of fun with this app!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

The UI is excellent. I was able to get my store up and running in no time with CustomCat. Their product selection is fantastic. Orders get fulfilled within 2 business days at most. My customers are very happy with the turnaround time. I would recommend CustomCat to anyone. Keep up the good work CC.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2018

There are a lot of resourceful Shopify video tutorials when first getting started. Also, CustomCat has so many products available to market my brand effectively. CustomCat was an easy decision to make.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2018

This is a 5 star app, easy to install, simple to navigate and quick to create products. I have contacted customer service a few times, they are always quick to respond and quickly find a solution. I have been helped by JT on some technical issues, he got me up and running quickly, I really appreciate all which JT has done. I've been in the ecommerce biz since 2004, this has been my best customer service experience to date. I would not hesitate to refer anyone to CustomCat.

Store

98trees

Using app

4 months

Total reviews

1

Average rating

5.0