CustomCat: Print on Demand

Aug. 1, 2018

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am moving all my stuff away from these "cats". I really wanted to like them too since they're in the Motor city, but I can't stand behind my products with their printing. Get SAMPLES! *Edited, to be fair, The smaller sizes, S, M and Kids size prints look decent. But since they limit their files to PNGs, etc and not vector files, when they print on larger shirts they don't look good. A competitor? Come on, If they let you post pictures I would send them. The print on an ASH tank came out washed out. I have the same print from a different POD provider and it's clear, bright and concise. Embroidery? It's a joke. Basic embroidery on a Dad hat, Supreme looking design, horrible. https://photos.app.goo.gl/cyGyLCsYuLNVmpcx9

March 9, 2018

Ok .. I'm not big on negative reviews but I really think these words might benefit someone starting out as I was a few months ago .. and I say this with some reserve because I made a lot of money with CustomCat products. Here's the deal .. Great products .. Shitty fulfillment. Thats its plain and simple. I had over 6 returns due to products that either never arrived or arrived way past the expected time which was 8 to 10 business days. Amazon actually revoked my privileges due to CustomCat's fulfillment issues and I'm still digging through crap in the hopes that I'll get my privledges reinstated. All in all .. and its tough to say this because like I said before they have good products .. but I would pass. They're just not reliable. Period.

Jan. 5, 2018

I would not suggest using this. I put up some items as a test . Had complaints from customers on missing and slow items. I contacted them about a lost item and support was very slow !

Nov. 10, 2017

Their pricing structure is insane and does not compare to any other print on demand service. Their pricing is no different from other POD companies (maybe on one or two items) who don't force their customers to pay $35/month. I also don't like that you can't place a manual order and must add every product to your store. They need to have that option and lower their monthly subscription cost, or at least an introductory rate until you get your site up and going. Their app is also very glitchy and not user friendly.

Oct. 16, 2017

I would not recommend them if you want quality printing. The print quality is always faded and a different color even after providing the best quality image. Tried them a couple of months and the customers were right it is very bad and inconsistent printing quality. Lesson learned!

Oct. 16, 2017

Too expensive. $30/ month subscription. Most of the products are just ok price compared to other POD companies. Only exception is t-shirt and mugs that are really good pricing. I appreciate the fact that they have nike and addias products,which is harder to get, that can justify some increase in pricing. But most of us would never use up all those products. Should offer a customcat Lite edition, for just basic t-shirt and mugs for $9. Then do the full version for $25(excluding nike and Adidas). And pro with $30 with everything. And add some customizable features for customers too.

Sept. 27, 2017

The pricing is good for the one tee @ 6 dollars, Customer service is hard to reach, and the app has had to many bugs, it would totally be worth it if it was free like printful or print-aura, I tried it for 3 months, and I rather pay the 2 dollars more for better Cust. serv., labeling and invoicing. price isn't always all.

Sept. 5, 2017

This is my review so far... I really want custom cat to be my POD provider... but their customer service is pretty bad. So far it's taking days to get answers to questions, and then I get a cut and paste response... They now have a new interface but I can't even upload products without getting an error...