All reviews

Rating Breakdown

  • 5
    76% (422 ratings)
  • 4
    3% (14 ratings)
  • 3
    2% (9 ratings)
  • 2
    5% (28 ratings)
  • 1
    15% (83 ratings)
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5 / 5 Share

Oct. 30, 2022

- user-friendly - interactive - well designed - variety of products - fair pricing - well built - customer-oriented

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2023

I have worked with CustomCat for over a year and I cannot imagine working with a different provider. I started off as a hater due to a few hiccups, but through exceptional Customer Service, I have been converted to a true fan. CustomCat has created a Facebook Group that connects POD sellers with a group of like-minded sellers and CustomCat staff. The staff resolves issues, educates the community and works to identify possible company weaknesses with the intent of providing better products and services. Since CustomCat creates all the products I sell and does not outsource any of the production aspects of their business, there is never a question of quality, turnaround time, bundling shipping discounts or who to contact. For me, when working with CustomCat I feel like I have received all the benefits of a big, all inclusive POD provider but with the benefit of working with a small business who knows my needs. With CustomCat I have found a business that is mutually invested in my success, offers a product catalog that allows me to build a profitable business, and who hears me when I speak.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

We sincerely apologize for the negative experience you had with our customer service. We value your feedback and are committed to improving our response times and overall service quality. Your comments will be taken seriously, and we will work diligently to enhance our customer support standards. We appreciate your understanding and hope for another opportunity to serve you better in the future. Thank you for bringing this to our attention.

5 / 5 Share

Sept. 16, 2022

Super easy, great selection Tutorials are very helful, it was a breeze to set up the store and connect

Using app

About 2 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 25, 2022

Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.

Store

US.OOTO

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2022

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2022

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2022

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2022

A great app. Easy to use, low cost. The support system is relatively good, with a variety of languages ​​to support.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2022

pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2022

Not only does CustomCat offer actual plus/big & tall sizes, they have amazing customer service. I (and my customers) are very happy with their DTG printed apparel, and I look forward to expanding my product line and growing my business with them.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2022

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2022

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

Store

MHM Now

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2022

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2022

Perfect supplier. Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations. I will recommend this supplier to my friends

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

This is my second store using CustomCat. Great pricing, great quality, and if there's ever an issue, their support team works hard at getting things right (for you and your customers!) Give them a try - you won't regret it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

Excellent App and the support from JT at CustomCat exceeded my expectations. I had issues with my theme and integrating the customization feature and I reached out for help. CustomCat assigned JT to assist me. I first described the issue, and he explored it further. He determined it was an issue with my theme. He scheduled a google meet to walk me through the process, and helped me identify a theme that would work best for my store with the built in customization option. He achieved his goal and tested a few products to make sure the feature worked properly. He also answered a few other questions I had, and addressed my issue in less than 30 minutes. These folks truly went above and beyond to provide outstanding customer service. You can also speak to someone, submit a help ticket, or email and you'll get a real person. I know if I have an issue with the App--CustomCat will come to my rescue. Thanks Team CustomCat, I appreciate you all.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2021

I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they provide but before that, I want to see how hats look in a real environment and I think a youtube video would be the best way to see some real-life footage of products.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ