CustomCat: Print on Demand
Customcat - Print On Demand App | Top Rated POD...
Rating
4.3
feedback
556
chart
#840
All reviews
Rating Breakdown
Oct. 30, 2022
- user-friendly - interactive - well designed - variety of products - fair pricing - well built - customer-oriented
July 22, 2023
I have worked with CustomCat for over a year and I cannot imagine working with a different provider. I started off as a hater due to a few hiccups, but through exceptional Customer Service, I have been converted to a true fan. CustomCat has created a Facebook Group that connects POD sellers with a group of like-minded sellers and CustomCat staff. The staff resolves issues, educates the community and works to identify possible company weaknesses with the intent of providing better products and services. Since CustomCat creates all the products I sell and does not outsource any of the production aspects of their business, there is never a question of quality, turnaround time, bundling shipping discounts or who to contact. For me, when working with CustomCat I feel like I have received all the benefits of a big, all inclusive POD provider but with the benefit of working with a small business who knows my needs. With CustomCat I have found a business that is mutually invested in my success, offers a product catalog that allows me to build a profitable business, and who hears me when I speak.
We sincerely apologize for the negative experience you had with our customer service. We value your feedback and are committed to improving our response times and overall service quality. Your comments will be taken seriously, and we will work diligently to enhance our customer support standards. We appreciate your understanding and hope for another opportunity to serve you better in the future. Thank you for bringing this to our attention.
Sept. 16, 2022
Super easy, great selection Tutorials are very helful, it was a breeze to set up the store and connect
Aug. 25, 2022
Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.
Aug. 4, 2022
Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.
July 31, 2022
The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it
July 28, 2022
We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.
July 27, 2022
The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it
July 12, 2022
A great app. Easy to use, low cost. The support system is relatively good, with a variety of languages to support.
June 16, 2022
pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.
May 12, 2022
Not only does CustomCat offer actual plus/big & tall sizes, they have amazing customer service. I (and my customers) are very happy with their DTG printed apparel, and I look forward to expanding my product line and growing my business with them.
May 1, 2022
Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.
April 29, 2022
Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!
April 20, 2022
The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.
April 19, 2022
Perfect supplier. Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations. I will recommend this supplier to my friends
Feb. 1, 2022
This is my second store using CustomCat. Great pricing, great quality, and if there's ever an issue, their support team works hard at getting things right (for you and your customers!) Give them a try - you won't regret it!
Jan. 27, 2022
Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!
Jan. 14, 2022
Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!
Dec. 14, 2021
Excellent App and the support from JT at CustomCat exceeded my expectations. I had issues with my theme and integrating the customization feature and I reached out for help. CustomCat assigned JT to assist me. I first described the issue, and he explored it further. He determined it was an issue with my theme. He scheduled a google meet to walk me through the process, and helped me identify a theme that would work best for my store with the built in customization option. He achieved his goal and tested a few products to make sure the feature worked properly. He also answered a few other questions I had, and addressed my issue in less than 30 minutes. These folks truly went above and beyond to provide outstanding customer service. You can also speak to someone, submit a help ticket, or email and you'll get a real person. I know if I have an issue with the App--CustomCat will come to my rescue. Thanks Team CustomCat, I appreciate you all.
Dec. 5, 2021
I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they provide but before that, I want to see how hats look in a real environment and I think a youtube video would be the best way to see some real-life footage of products.
Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ