All reviews

Rating Breakdown

  • 5
    76% (415 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (8 ratings)
  • 2
    5% (28 ratings)
  • 1
    15% (83 ratings)
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5 / 5 Share

July 27, 2022

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2022

A great app. Easy to use, low cost. The support system is relatively good, with a variety of languages ​​to support.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2022

pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2022

Not only does CustomCat offer actual plus/big & tall sizes, they have amazing customer service. I (and my customers) are very happy with their DTG printed apparel, and I look forward to expanding my product line and growing my business with them.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2022

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2022

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

Store

MHM Now

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2022

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2022

Perfect supplier. Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations. I will recommend this supplier to my friends

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

This is my second store using CustomCat. Great pricing, great quality, and if there's ever an issue, their support team works hard at getting things right (for you and your customers!) Give them a try - you won't regret it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

Excellent App and the support from JT at CustomCat exceeded my expectations. I had issues with my theme and integrating the customization feature and I reached out for help. CustomCat assigned JT to assist me. I first described the issue, and he explored it further. He determined it was an issue with my theme. He scheduled a google meet to walk me through the process, and helped me identify a theme that would work best for my store with the built in customization option. He achieved his goal and tested a few products to make sure the feature worked properly. He also answered a few other questions I had, and addressed my issue in less than 30 minutes. These folks truly went above and beyond to provide outstanding customer service. You can also speak to someone, submit a help ticket, or email and you'll get a real person. I know if I have an issue with the App--CustomCat will come to my rescue. Thanks Team CustomCat, I appreciate you all.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2021

I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they provide but before that, I want to see how hats look in a real environment and I think a youtube video would be the best way to see some real-life footage of products.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ

5 / 5 Share

Nov. 25, 2021

I used this app to help me create and design products to sell on my store. My experience has been excellent! This app has provided me with many product options and was easy to use.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2021

Very fast fulfilment time, active Facebook community where issues are attended to in time. Great reviews from my customers

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

I had some issues with the inventory but they since did their best to resolve them. And their mock ups are far superior to the other vendors.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2021

Im excited to get started using your app to create all my brands. Lots to choose in your site. How often do you add new apparel?

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 7, 2021

I don't write reviews too often, but a few words on Custom Cat... In the beginning we were highly skeptical about POD as a whole. Custom Cat made it extremely easy to understand and begin doing business, as we use it for our store on Shopify. In particular, Mike B. was instrumental in taking care us via customer service. The company is located in my hometown, so I was actually able to walk in and tour the facility...it's HUGE, and state of the art. They are really getting products out and ready for delivery in the fastest times that we've dealt with, by far. Anyway, highly recommended to the person that is on the fence or coming from another POD company for whatever reason. Hope this helped with your decision.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2021

I voted 5 stars for this app because the supporter called Lan Dinh is the best supporter i have ever met :P Please upgrade your service for faster printing and removing the delay time for every products!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2021

First off, I'm very biased. And here’s why, and after you read this review, and you try them you will be too. This company continually, amazes me and blows my mind. I've never worked with a Print on demand (POD) company that is so involved in their seller’s success. Perfect example is my last job, I had so many last-minute issues with the order due to my client, it was crazy. To say I was panicked, is an understatement. In the design and t-shirt business, time is gold that can melt away like ice on a hot day, if not handled quickly. But to them, no stress, calm business as usual and they got the job completed and out the door super-fast. I’m so grateful, even more so my client was so impressed with the quality and print. We will get more orders from them because they are singing our praises. THE BEST ADVERTISEMENT IS A HAPPY CLIENT. They made me a priority and they jumped through hoops to help me, and they always have. I felt like I was the only seller but that’s how everyone with CustomCat feels. If I could change anything, it would be more clothing style options for women. But it’s my understanding that is coming soon. Like seriously they are that Great! They take suggestions seriously. Its not like the other POD I’ve worked with where its them and then you. They are Truly in every sense of the word on the Same Team as you. They ALWAYS, answer my questions and address my concerns. Even if the question is DUH question, they are Never condescending or blow me off. They educate me and share knowledge that would take me years to gain. They build up, help, and educate All sellers they aren’t bias, and the Facebook group is in itself an asset. We love CustomCat (CC) so much we are dropping ever POD on or site that sells T-shirts. Why? Because we can’t rely on them, slow shipping, lack of communication the list goes on. However, CustomCat, they are the BOMB. CustomCat has hands down the best product, Bella canvas, Next level, Super soft Gildan and more, CustomCat has the Best Customer service. OH! And I almost forgot to mention they don’t care how big the order is they are on it. You can try the others but save yourself the headache and go with CustomCat. They set the standard by example. CustomCat, not only makes you believe the impossible is possible, by making it happen. They show you how to be successful. They are an asset you can Not afford to not have. See told you I was bias, add the CustomCat ap and I promise you, you’ll be bias too! See you in the Facebook Sellers group!

Using app

Over 1 year

Total reviews

13

Average rating

2.2