Appikon ‑ Back In Stock
Back in Stock Shopify App
Rating
4.7
feedback
1,446
chart
#4,199
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
21%
-
Less than a month
17%
-
Less than a year
28%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of positive and negative feedback. On the positive side, many users praise the app for its excellent customer service and quick support. Customers appreciate the ease of use, quick setup, and helpful features like back in stock notifications and pre-orders. The support team, particularly individuals like Satendra, Abuzar, and Zia, receive high praise for their responsiveness and efficiency in resolving issues. Additionally, some users highlight the app's effectiveness in driving sales and improving customer experience. On the negative side, several users have experienced significant issues with the app, such as failures in sending notifications, broken functionalities like data export, and lack of responsiveness from the customer support team. These issues have led to revenue loss, frustration, and in some cases, the decision to switch to other apps. Some users have also raised concerns about billing discrepancies and the app's compatibility with certain themes. Overall, while the app has received positive feedback for its functionality and support, the negative reviews highlight critical issues that have impacted users' businesses negatively.
Highlights
Review RSS Feed
All reviews
Oct. 27, 2025
We’ve been relying on this app to send Back In Stock notifications for a major product launch, a critical moment for our business. Their system completely failed to send the mass emails, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. If your business depends on reliable notifications or responsive support, stay far away from this app. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration.
Sept. 3, 2025
The app has not been able to export our data after 4 months forcing us to integrate and pay a new app No answer or support
Aug. 2, 2025
App has been broken for over a month + the customer support team stopped responding two weeks ago. The purpose of this app is to send restock emails, and it cannot do that. Last I was told, they were banned from their email client, and most of their customers probably still don't know everything stopped working.
May 20, 2025
We updated our product line and switched our products over to new SKUs as we released the new/improved products. Satendra from the support chat was so helpful in migrating our lists from the old to new SKUs. They took care of everything for us, saving so much time and making it super easy. We're really excited for our customers to be notified when the new products are in!
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