Appikon ‑ Back In Stock

Not only can I not send emails, but I also can't export them.

This app was great from 2021-now (mid 2024). We just noticed the Back in Stock app stopped working on our site. It was difficult to get in touch with them, the Appikon dev team was not being responsive and told us that there was no easy fix. Disappointed to say the least.

Worked fine for a while, then stopped sending emails when items came back in stock. Support said they were "working on it" a few days ago, and nothing has been fixed and there were no follow-ups since. This is messing my store and production schedule up, so I had to delete the app and go to another. Very disappointed.

We've hit 100% of our SMS limit but only 32% of our email limit; however, our emails are not sending as well. Support team has not resolved the issue for more than a week already.

After 2 years we cancelled our subscription and went with a different app. Back-in-Stock Appikon stopped working, they weren't able to provide assistance to get notifications working again (we waited two weeks with little response and couldn't afford to wait any longer and keep losing revenue). We had a very difficult time getting responses from customer support, and when they did respond only offered acknowledgment instead of solutions. Furthermore when we disabled the app, it didn't disconnect from our site completely and they were unable to help get us disconnected. Contacted Shopify support multiple times in order to get Appikon involved. Ultimately really disappointed with this experience.

Terrible app. Glitches and spamming customers on a mass scale. Customer service terrible when something goes wrong. Same issue twice with hundreds of spam notifications going out to people. Customers receiving 20 notifications for the same product at the same time even after they had bought it. The first time this happened it wiped out my notification allowance which I had to push to be reset. I was then told they had solved the issue only for the same thing to happen 2 weeks later. Has lost me customers who feel the brand is constantly spamming them. Nothing has been done to resolve the issue, and the customer team are terrible saying the issue didn't exist when I can see in the app sent items that they have sent out multiply notifications to customers at the same time for the same product. One customer received nearly 100 email notifications! I have now deleted the app and am looking for another provider as I can't deal with the level of customer complaints I am receiving from customers who asked to be notified, which is ruining my own brand standing with customers. Avoid this app.

This app worked really well when we first installed it, but now it does not function as it should. Notifications are not being sent, and though we have begged for help to fix numerous times over the last 2 months, support staff are very unresponsive and unhelpful.

Great support and generally a good app but fails for us because it's not possible to set up back in stock alerts that append the brand or vendor name before the product title. I have logged as a new feature request.

UPDATE: Unfortunately we had to delete the app. In the past month customers have stopped receiving notifications, and for some reason we have not been able to get any support with this. We have been losing sales and customer trust. Too bad as it had been a helpful, sale-boosting app before. ___ So far we're really enjoying this app. Customer service is impeccable, quick response times and very friendly, as well as helpful. The app is very easy to use, super easy to customize. I would love if one day it would allow for customers to sign up for an entire product, vs. only one variant at a time. Additionally, if it allowed customers to sign up for a variant that wasn't out of stock, but low on stock, (for example, if a customer needs 4 hanks of yarn but we only have 3). Although the above would really help to make the app meet all of our needs, we don't see these as a downfall. The app team is very clear about what they offer and don't offer, and have been extremely transparent and wonderful thus far. Tech support has also been very helpful via chat. We used to notify our customers manually - this app has been a huge timesaver and we think it's well worth the price!