EB Country Blocker Bot Blocker
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This App is amazing. I started using it on the 1st of December. It has blocked all the garbage, scrapers, bad bots, it allows countries to be blocked and so forth. It allows all the good bots, google, bing etc. We can clearly see true session patterns, bounce and conversion rates. If your site is being over run by bots these are the guys to use it is a "MUST HAVE" app. Very easy to install and use. 5 stars all the way. Thank you
Customer service Amy is expert to help me. Fast response and professional. So far the app operate good.
Super easy to install and results within minutes.
I was noticing lots of hits from a certain country so I was alarmed! I thought something is wrong with this many hits. I started looking for a country blocker app and found this EB Country blocker and Bot Blocker! The interface was super easy to use and set up! If I did not understand some things, their customer service was top notch! Always getting back to me in a timely manner, answering all my questions. I feel much safer now with this app installed and helping my store. Protect your store and your customers against bots and suspicious hits! I highly recommend this app as it is the best with great customer service and value!
Awesome app I don't know what I'd do without you. Thank you for all your service, quick responses and being here.
Our store suddenly started getting a lot of bots and four days after starting to use this app, all the statistics are "clean" again. Very responsive and helpful customer support. Thank you!
This is by the far the best bot blocker I have tried. We were getting hit hard and using other fraud apps from outside the US seemed to be increasing the problem not helping it. So thankful for this very intuitive app that can be specifically tailored to any level of threat.
The customer service team is incredibly kind and quick to help! They respond fast, take feedback seriously, and always find a solution. It’s my first time leaving a review, but their support really deserves it. Thank you for being so responsive and professional!
Great app worth every penny! My page was getting slammed by bots and it was severely skewing my visitor stats and abandoned checkout rate. After about 3 days of using the app it stopped. They don't nickel and dime you for features! I tried 2 other apps before this one and they were baseline reasonable but the real blocker features were all a la carte. I highly recommend if you're dealing with bots or scammers using vpns to access your website.
Great Customer Service! I ended up needing a different app of theirs but they were extremely helpful and guided me through everything!
Works as expected. Got prompt help from their support when I ran into an issue. It is also much cheaper than the alternatives and allows blocking a user based on IP Address, Email, and Phone. Smooth experience.
Customer service is fantastic! I appreciate them handling my file uploads when there too many records to enter manually.
They help me so much and are so nice and explaining everything well to me and respond so fast Amy is very good!
Because I couldn't block the IP, I didn't use the app for one month. I didn't use the app for the next two months, but I was still charged for two consecutive months. I made a claim but didn't receive a response. You guys are robbers. Please give me my money back. Everyone, be careful not to use this app.
First, we would like to clarify that we issued the refund on the same day(June 5). We have already provided refund screenshots and official proof from Shopify, but you still insist that we did not issue the refund. As you are a merchant from Vietnam, we even translated our messages into both Vietnamese and English, but unfortunately this did not resolve the situation. Second, we strongly ask that you stop using extremely offensive and abusive language toward our support team in your messages. We have been consistently trying to help you resolve this issue, and we have not done anything wrong. Third, you did use our app for two months. During that time, you set up multiple blocking rules, and our app correctly protected your store according to your settings. Throughout those two months, you never contacted us. However, after you decided to close your Shopify store, you claimed that you had never used the app. Out of support for new merchants, we still chose to issue you a refund, although we had every right not to do so. We have always done our best to resolve every merchant’s issues. If you have any further questions, please feel free to contact us — we take every case seriously and remain fully committed to providing responsible, fair, and timely support to all merchants.
We're getting attacked by checkout bots. Amy and team took a look, and determined/verified this. Because of the way the bot is doing it, their app/solution won't solve it. But they said this and suggested alternative solutions to solve my problem, even though its not them/their service. Thats great customer service! This is a great indicator on what their software/service provides and what you can expect from support!
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