Customer.guru Net Promoter NPS

April 3, 2018

Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.

March 5, 2018

Really nice tool for feedback. Helped us improve our business understanding customer pain points.

Dec. 11, 2017

Love it, very easy implementation! Did email my customer database within the first hour.

Nov. 30, 2017

great app for getting customer reviews , a must for all new websites

Oct. 27, 2017

value for information. Keep it up. I will recommend.

Sept. 29, 2017

great app but i dont like this statement: "There’s something missing from your review: Your review is too short. Enter a comment that is at least 30 characters "

Aug. 11, 2017

It will give you a really good insight into what is happening with your site. I wish we got this 2-3 years ago. Probably, would have lost less customers.

Aug. 3, 2017

Very well made app and love that there's a free option to settle in before committing to the big bucks.

Aug. 2, 2017

Super simple NPS implementation at a great price point with clean integrations.

July 28, 2017

Great app! Just started using it and can't wait for the results!

July 15, 2017

Excellent App! A Must Have App!

July 9, 2017

Excellent. Very easy to use and straightforward

Jan. 17, 2018

App is working well. Support may be slow sometimes but overall helps you understand what's going on.

June 21, 2017

Muy buena, obtienes comentarios de tus clientes, que te ayudan a mejorar tu servicio.

June 19, 2017

Awesome experience. Works flawlessly and has helped with our customer retention.

May 23, 2017

Great app, Simple and powerful.

May 22, 2017

Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.

May 15, 2017

This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !

May 4, 2017

Very impressed so far. Great integration with our website, instant validation!

April 25, 2017

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.