Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.6
feedback
66
chart
#4,479
All reviews
Review RSS Feed
April 25, 2017
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
April 4, 2017
love it so far, I've had it for about month and have been getting feedback.
March 27, 2017
Best support ever! They really go above and beyond to figure out your issues.
March 14, 2017
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Sept. 19, 2016
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.