Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.5
feedback
195
chart
#2,828
All reviews
Rating Breakdown
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June 21, 2017
Muy buena, obtienes comentarios de tus clientes, que te ayudan a mejorar tu servicio.
June 19, 2017
Awesome experience. Works flawlessly and has helped with our customer retention.
June 17, 2017
This has been so helpful to get an insight into the thinking of our customers!
June 6, 2017
J'aime bien cette application car cela nous permet de voir ce que pense la clientèle de son expérience d'achat.
June 3, 2017
Great app for getting testimonials. Easy installation, it's up and running in a few minutes. Then de scores are rolling in. Just excellent. Keep up the good work!
May 31, 2017
great way to gauge your customers thoughts about your service and evaluate areas in your business that might need attention
May 22, 2017
Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.
May 15, 2017
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
May 10, 2017
OK, i honestly did not belive that this was important for my site. I already had Product reviews and a Norwegian pricerunner site. However i learned that my clients reply to this simple form alot more then other review types. It's a quick and effective way for me to track how happy my clients are, and to catch trends both in products, quality and customer sattisfaction.
May 7, 2017
Amazing tool! Very user friendly and quick to get started! Thank you Customer.guru :D
May 4, 2017
Very impressed so far. Great integration with our website, instant validation!
Aug. 14, 2019
So far we are loving it! It shows really well on our site. Really helps with customer follow-up. You should try it for your store.
April 25, 2017
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.