Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
chart
#2,782
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April 23, 2020
Liquid installation will smartseo.collection.jsonld.liquid insert \< script type = 'application / json' class = 'bold-product-json'> {{product | json}} , Causes the collection to display code
March 14, 2020
We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers no time for helping Customers. I'm floored at how poorly they have handled our Issues. Maybe this will get their attention or more likely they just don't care.
Feb. 29, 2020
This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.
Feb. 11, 2020
I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount. Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours). I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.
Sept. 1, 2020
I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either
Hi there! Thank you so much for taking the time to leave us a review. I'm very sorry you had troubles with the installation of Quantity Breaks initially, however I'm glad to hear that Guri was able to jump on the phone with you quickly to get everything working smoothly for you! Please don't hesitate to reach out if you've got any additional questions about the app. It looks great on your Lemon-Aid product page, by the way!
Sept. 13, 2019
Cody was very helpful. The concerns I had were solved very promptly by Cody. I haven't used the app yet but cody was very helpful. Guri too Wrong - They forced me to say this and never even helped me in the end.
Hi there - thank you for taking the time to leave us this feedback. We're very sorry to hear you were not satisfied with our service! As of this morning, the installation of Custom Pricing has been completed - we're very sorry it took longer than usual. Sometimes, other apps will conflict with our apps' ability to work properly, and it takes some extra time for our support team to make things work properly due to the conflicts. We're happy to share that the app is up and running on your store now, as Cody has mentioned in an email. Should you prefer to discuss this over the phone, Guri is more than happy to give you a call. Please let us know what you'd like to do! We'd really like to rectify things with you, and are again very sorry about any trouble this has caused for you.
Sept. 1, 2019
baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaad
Hi there! I took a look at all of your email correspondence with our customer service team. First off, I just wanted to say we are so sorry to hear that you are unsatisfied with our app! It looks like there were a lot of roadblocks and changes that needed to be made in order to get it working due to conflicts with other applications on your store, which certainly is a negative experience. It looks like we last left off on a good note after our Tier 2 support team made some changes to your code in order to allow two conflicting apps to work together. Would you mind responding to our most recent email with your phone number and a good time to call you so we can sort out any other issues you might have? I just wanted to let you know that *we have somebody who can speak with you in Spanish over the phone*, as I saw that was a barrier in earlier conversations. :-)
Aug. 7, 2019
Sorry Bold - but until you can make this paid app work properly only one * for you! I have always been very supportive of the Bold team and their apps, as they have been responsive and generally pleasant to work with. However after rewiring my whole store to accept GBP and EUR through Bold Cashier i needed this app to do quantity discounting. I'm sorry to say it just does not work and I have been waiting for over a month now for the discounting to work across a collection. I can't go back and now need to manually adjust incoming orders which is horrible.
June 19, 2019
Support is a joke. I can code better than these guys and they take forever....never trusting BOLD again
Hi there, I just wanted to sincerely apologize for the frustrations you have experienced with our support team. We do our best to help our merchants as soon as we possibly can. We'd love to rectify this, and if you are interested in having us assist you again, please do respond to our latest email. Otherwise, we wish you the best of luck moving forward!
April 9, 2019
very bad comunication with costumer, it also doesn't have any support to help us. I am just going to cancel my subscription.
Hello there, thank you for your review. I just wanted to send my sincerest apologies that your initial experience with our support team was less than adequate. We look forward to connecting with you over the phone sometime today to help you with setting up the app!
March 29, 2019
This app has a lot of bugs. Even though I've already uninstalled it from my store, the discount is still applied in my store and I don't even know how to delete it.
Hi there, thanks for the review. I just wanted to apologize that you ran into issues while using our app. We have gone ahead and removed all of the code from your store, so you should find that any of those discounts are now gone. Please let us know if you have any further questions, comments or concerns. We are more than happy to assist.
March 28, 2019
I would give them zero stars if possible have these guys on multiple stores only find out midway through using the QB haven't been working for couple months.
Hi, thank you for your feedback. We're very sorry to hear that you've run into an issue with Quantity Breaks, and we would really like to look into this further for you. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to rectify the issue immediately.
Feb. 21, 2019
broke my web site.. cant even log in anymore. got rid of this app right away. Watch out if you ever think of using this app.
Feb. 17, 2019
basically broken as of february. stole $20 from me . poor service considering they ask for so much.
Jan. 30, 2019
Bold apps work great individually ONLY. Find one app and forget about the rest. Having more than one work is not something they seem to have thought of or bothered to mention in the description before you buy them. We wasted hours, days and weeks trying to fix things only to find out at the end, that product options and discounts or currency conversion to work together can't and is out of their scope of work to fix. We can hire them STARTING at $500-$1000.00 to fix it. This feels wrong. We are very disappointed after trusting them and buying so many apps from them without giving it a second thought. Wish you had customers like that? "Here take our money" Not anymore.
Jan. 3, 2019
Installed this app and our website would not load at all. Only would load a white page. The content was still there on the backend of Shopify, but nothing would load. Luckily we had a backup saved. Reached out to support and waiting to hear back. Just wanted to make this review in-case someone else experienced this.
Dec. 27, 2018
I uninstalled this app this morning and whilst this is not usually a big deal It has broken my entire website by corrupting my theme and placing every single product SOLD Out and disabled the add to cart function. I have lost all income in one of the busiest sales periods. I DO NOT RECOMMEND USING. INSTALL THIS APP AT YOUR OWN RISK.
Dec. 7, 2018
Please someone remove tha pp,, as it stopped working... please i need the code gone as I cannot add any new quantity break app until its removed
Using app
About 2 months
Total reviews
3
Average rating
2.3
Dec. 1, 2018
I was offered a 3 month free trial to use this app with follow up emails and great response in the beginning and when my billing cycle came up I was charged the $29.99 on my credit card. I sent emails and to this day have not had a response. Its unfortunate that as these app companies get bigger we the customer seem to fall through the cracks of auto responders. As much as I would like to give a good reveiw on the product the lack of response when it comes to my money being taken is a no go for me.
Nov. 5, 2018
Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at. What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.