Richpanel: AI Customer Support
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.8
feedback
159
chart
#2,159
All reviews
Rating Breakdown
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March 25, 2025
Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!
Feb. 26, 2025
Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.
Feb. 23, 2025
Great platform and excellent automations. Recommended for scaling businesses.
Feb. 12, 2025
Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!
Feb. 12, 2025
Great app. Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.
Jan. 25, 2025
The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it. Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.
Nov. 25, 2024
We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers. If we have a question, the team at RP is there quickly with help and an answer :-)
Nov. 4, 2024
Oct. 31, 2024
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Oct. 22, 2024
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
Oct. 10, 2024
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
Sept. 30, 2024
Aug. 26, 2024
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
July 31, 2024